That's ridiculous.

l had a similar experience in the mid-00s. I ordered a music CD, and the copy they sent me was smashed to hell. It was basically a plastic bag with a CD, a ripped insert, and a bunch of loose shards of plastic.

And they included a note apologizing for sending me a damaged product, but it was the last one they had in stock, and wanted me to get my order as quickly as possible, and I could exchange it if I wanted to. (You bet your ass I returned it.)

I think this was well before their "warehouse deals" began.

For a company that claims it prides itself on giving the customer a good experience, Amazon is one of the worst companies to deal with. They send out damaged items. Items get damaged in the mail because their packaging sucks. Their customer service is hard to deal with. They outsource their delivery to sketchy subcontractors. Third party sellers send out damaged items or wrong items -- on several occasions I have ordered an unrated or widescreen DVD from a third party seller (either shipped by the seller or FBA) only to receive a R-rated or fullscreen version.

I'll say I have had no problems making Amazon returns at Whole Foods. It was a dead-simple process and the return was credited that day.

I understand your nervousness, I had a very similar situation recently with a high value item that I had to return, but just screenshot everything and save whatever emails you have regarding the situation in the unlikely case that they are needed (they probably won’t be) and you’ll be fine. I got word about my item being returned a few weeks later than I thought I would. The return centers have pallets upon pallets of returns to go through, it takes forever!

I just placed a bunch of preorders and one in stock item order from amazon. The preorders of 4K UHDs, Funko Pops and books went through with no problem. However, every time I try to place an order of CDs I get a message stating that I have met my order limit for that item and it won't let me proceed. Weird. I tried doing the customer service chat but I couldn't get the "person" on the other end to understand what I was talking about. I guess I should call them.

Customer service told me it would be fixed within 24 hours...it wasn't. I canceled all open orders and ended my Prime membership. Fuck them. I ordered everything from bullmoose.

Amazon's outsourced customer service sucks ass. I had the misfortune of having to contact them recently, the person I had to deal with (not trying to stereotype but from the name I believe he/she was from India) and they had no idea whatsoever what I was trying to ask them. In describing the issue, they focused on one word I'd used in my description which didn't really have anything to do with the issue at hand but was used to illustrate something, they assumed that was what the issue concerned rather than all the words which surrounded that one. I finally ran out of time/patience and terminated the chat.

Big peave of mine: Nobody uses email anymore. In an email I can describe the issue in detail so there is no misunderstanding. Now it's either chat or phone, neither of which I particularly care for.

Apparently I am not the only person having this problem with amazon. There is a thread of about 50 users at the stevehoffman site having the same thing with their accounts.

Amazon's search engine is so awful. I typed in Nicholas Cage blu-ray, sorted by price, & had to look at everything anyways....

What I really wanted was Shadow Of The Vampire on blu (I already have DVD), but it appears that was never release on blu in region a.

It truly is. And it didn't used to be that way.

I know a lot of people hate eBay but it seriously has the best search engine of any website in my opinion.

I imported the German BD of Shadow of the Vampire years ago.

Also it's technically spelled "Nicolas," so drop the "h" and see if that helps. I have noticed that Amazon's search engine has gotten finicky as of late.

It's been far longer than "as of late" - I've gotten sketchy results for months. They'll often ignore the "department" I have set, especially if the word(s) used can be almost anything else. They constantly move the selectors for DVD/BR/Streaming/etc. around, put the streaming results at the top of any search, and more.

Just for grins 'n giggles I did a search for "nicolas cage" and here's the screen shot of the results:



The *first* BD collection was #11 in the list and was followed by more Prime Video selections and T-Shirts! Over the next *three* pages of results the streaming/shirts/etc. junk outnumbered physical media by at least 4:1.

To get the results MooMooMooMoo was looking for I had to filter by "Blu-ray" then by "Price: Low to High" then check the "Prime" box, and finally *select* "Nicolas Cage" from the "Actor" list! And I'd already put his name in the search box correctly!

It's become obvious that Amazon's search engine directs you to see what Amazon wants to sell. Since they're very close to a monopoly, this should be illegal behavior, imo.

I specifically search for the words "Nicolas Cage Movies" then click to sort by Blu-ray or 4K.

I'd already selected the "Movies & TV" department so shouldn't have to specifically type "movies" after an actor's name - and Amazon's search returned 2 non-movie items at the top of the list. They're getting to be just as bad as google not returning results for what you're *really* after - even when it's specifically put in search strings.

Try using Google to search Amazon, instead. It's ridiculous that you should have to do that, but I think it gives better results.

As an example, try search terms: site:amazon.com nicolas cage blu-ray

That's good advice. Google gives better Amazon search results than Amazon itself.

Thats hilarious. I’m an amazon seller and when I can’t find something I go to my seller portal and look it up there. Amazon let junk keyword searches take over.

You'd think Bezos, with all his billions heaped upon billions of dollars could and would design a superlative search engine for his site. But, no it's just another funnel into directing people only to the things that Amazon wants them to buy. It's shameful and hideous.

Amazon's search engine works exactly as intended. Take that for what it is.

And yet it's still better than the major B&M retailers like Target and Walmart, who have emulated Amazon with all their third party sellers and made their site even worse.

Seriously, the Target search engine is such crap. You can search for the exact name of an item in their inventory and not find it.

You're better off googling that item and adding "target" in the search-bar to find the item on target rather than to search on target's site directly.

So ... since you already know the movie (even own the movie) ... why not just put the name of the movie in the search bar?

I ordered a CD box set yesterday around 10 am with a next day delivery guarantee. It's not going to be delivered today. Not the first, second or even the tenth time this has happened so I guess I should be used to it.

^I did, likewise, for some other stuff. Supposed to be here by 10pm, this evening, but still sits in the 'Shipping Now' phase. I.e. hasn't actually shipped.

I'll be very surprised if it actually happens.

Amazon's shipping promises are more a suggestion than guaranteed deal. They just don't bother telling anyone and hope customers remain in the dark. It's the benefit for them of having no viable competition to their service.

Monopolies going to monopoly.