Oh, two amazon orders that went out for delivery this morning and are now not going to be delivered today. Fucking Bezos.

I've made probably 1000s of Amazon orders over the past 25 years. Their delivery service tends to take a hit in the Christmas shopping season and their annual "Prime" days event. I think it's all the temp delivery workers they hire for those periods and rush to get stuff out quickly. Mostly it's fine outside of those times.

If it is any consolation, USPS delivery is worse than ever. Easily the worst in my lifetime.

I have experienced the same, and I've seen many reports on Reddit of the same thing. It appears to be endemic in Amazon Support. I'm guessing there are some metrics that create perverse incentives for CSRs to lie to customers about compensation, with no repercussions to them for doing so. There are so many times where I have to do multiple follow-ups to get the credits promised, and they don't even bat an eye when I tell them something was promised, and I didn't get it.

I got so sick of it this week when I had to contact them a third time for $25 worth of credits, that I demanded $50 worth of credit because of their shenanigans. No push back at all. They gave me the $50. I think that's going to be my M.O. from now on. Each additional time I have to contact them, I'm going to demand that the credit be doubled.

Ordered something Saturday and it said it would be here on Sunday if I ordered within the next 7 hours.. I ordered right away and then got a notice that it wouldn't be here until today (Monday) and it's not here yet.

Then in the wee hours of this morning i ordered something and it said "same day delivery" if I ordered within the next hour. I ordered right away and now it says tomorrow.

I understand they can't always get everything right away (even thought here is a warehouse very close to me) but this certainly doesn't seem right that it's purposely not providing the right information.

My mom ordered some catfood for the master and I decided to order 5 4K UHDs at the same time. Just got the email stating that they were delayed in shipping and won't be here today like it stated when the order was placed. Not surprised at this point.

Amazon just started local drone delivery for Prime members but you have to live within 7.5 miles of the distribution center in Kansas City Kansas but I am not since I'm by Kansas City Missouri. It's a $10 fee to use and there are other restrictions but I would've tried it out once.

Not as much a complaint than being bummed out. Maybe they'll expand coverage in the future. At least I still have same day/next day delivery...which is still sweet.

I ordered something yesterday that was supposed to be delivered today.
Still hasn't shipped according to their tracker.

Needed it today.

How do we go about complaining about this to Amazon?

Go to customer service chat. Tell them the expected date of delivery and the actual date of delivery. Tell them you'd like some kind of credit due to the inconvenience. I usually get at least $5 credit, or sometimes they refund the cost of the item or other stuff.

Thanks
I did all that last night.

This was a pool draining hose that I wanted yesterday so I could drain our pool out into the street for an inspection tomorrow.

The guy kept saying not to worry.
He will take care of it.

Still hasn't shipped. They put a $5 credit on my account.
We will likely just cancel it

Now that Amazon just doesn't have real competition, they do the bare minimum service necessary to keep customers. I won't blame Amazon in this case but a porch pirate stole a limited edition Blu-ray set Amazon had delivered to me on a Saturday two weeks ago. The thief sliced open the mailer and left it empty. The Amazon rep refunded the purchase immediately but couldn't replace the order since it was sold out.

I always dread when Amazon delivers me items on a Saturday, the only times I've had issues in the past decade with thieves stealing Amazon deliveries were on Saturdays. They follow the delivery trucks around and scoop them up a few minutes after the items are delivered.

I have another one that's supposed to get delivered tonight.

I have largely stopped ordering from them unless the pricing is a steal. They opened a facility less than 10 minutes from my house and now I cannot get anything in less than 5-6 days. I still look there for a reference point, then find another vendor.

Its as if the facility now has to inject themselves into the shipping process, whereas things would come straight to me in fewer stops before.