Fox issuing replacement discs for ANH!
10-01-04 | 05:23 PM
#53
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From: A far green country
Just called. My conversation went like this:
"Fox Customer Service, may I help you?"
"Yes, I purchased the Star Wars DVD set last week, and..."
"Are you calling for the replacement disc?"
"Yes."
"Right now, we're taking peoples' names and addresses."
[Exchange of address information...]
"And was that the widescreen version?"
"Yes."
"Thank you. As soon as the discs are available, we will send you a replacement. Have a nice day."
[click]
Here's hoping...
"Fox Customer Service, may I help you?"
"Yes, I purchased the Star Wars DVD set last week, and..."
"Are you calling for the replacement disc?"
"Yes."
"Right now, we're taking peoples' names and addresses."
[Exchange of address information...]
"And was that the widescreen version?"
"Yes."
"Thank you. As soon as the discs are available, we will send you a replacement. Have a nice day."
[click]
Here's hoping...
10-02-04 | 12:39 AM
#55
DVD Talk Gold Edition
The problem is only with the widescreen versions and, once again, fox has NOTHING to do with technical changes such as green lightsabers, swapped surrounds, or lower musical cues.
Fox is just dealing with discs that won't play correctly, particularly around the layer change or chapters 26/27.
Fox is just dealing with discs that won't play correctly, particularly around the layer change or chapters 26/27.
10-02-04 | 12:28 PM
#56
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From: East Coast
they'll probably send info on how to send in the discs. no way are they going to send out free replacements simply by ppl asking. which is fine, anything to get them corrected.
10-02-04 | 01:45 PM
#57
DVD Talk Hero
Originally posted by darmok
they'll probably send info on how to send in the discs. no way are they going to send out free replacements simply by ppl asking. which is fine, anything to get them corrected.
they'll probably send info on how to send in the discs. no way are they going to send out free replacements simply by ppl asking. which is fine, anything to get them corrected.
Or I could be wrong... and the people at Fox are idiots... again*
*except for Jack!
10-03-04 | 10:24 AM
#58
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Well that sucks.....I'm from Canada and the 888 number can't be reached from here. Is there any indication a Canadian phone # will be available? Is this an American offer only? If so, this seems a bit unfair. I would assume that FOX would do the same for anyone in North America, since the discs are all the same.
10-03-04 | 12:21 PM
#59
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From: Canada, BC
Originally posted by stickz2
Well that sucks.....I'm from Canada and the 888 number can't be reached from here. Is there any indication a Canadian phone # will be available? Is this an American offer only? If so, this seems a bit unfair. I would assume that FOX would do the same for anyone in North America, since the discs are all the same.
Well that sucks.....I'm from Canada and the 888 number can't be reached from here. Is there any indication a Canadian phone # will be available? Is this an American offer only? If so, this seems a bit unfair. I would assume that FOX would do the same for anyone in North America, since the discs are all the same.
10-03-04 | 12:33 PM
#60
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I tried today, but even though I expected not to get a live person, I expected to get a "call monday to friday" message. Oh well, maybe I'll try again tommorow. It did say when I called that this phone number could be reached from where I was calling (Prince Edward Island).
10-03-04 | 02:45 PM
#61
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So do I need to call back and specify 'widescreen' or not? There are some conflicting messages on this board. Some are saying that Fox said it was ONLY the widescreen version that had the problem, and others are saying that Fox is possibly going to call back and ask which version it was?
10-03-04 | 07:44 PM
#62
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Originally posted by emhello
So do I need to call back and specify 'widescreen' or not? There are some conflicting messages on this board. Some are saying that Fox said it was ONLY the widescreen version that had the problem, and others are saying that Fox is possibly going to call back and ask which version it was?
So do I need to call back and specify 'widescreen' or not? There are some conflicting messages on this board. Some are saying that Fox said it was ONLY the widescreen version that had the problem, and others are saying that Fox is possibly going to call back and ask which version it was?
10-04-04 | 02:16 PM
#64
DVD Talk Platinum Edition
Originally posted by RoboDad
Just called. My conversation went like this:
"Fox Customer Service, may I help you?"
"Yes, I purchased the Star Wars DVD set last week, and..."
"Are you calling for the replacement disc?"
"Yes."
"Right now, we're taking peoples' names and addresses."
[Exchange of address information...]
"And was that the widescreen version?"
"Yes."
"Thank you. As soon as the discs are available, we will send you a replacement. Have a nice day."
[click]
Here's hoping...
Just called. My conversation went like this:
"Fox Customer Service, may I help you?"
"Yes, I purchased the Star Wars DVD set last week, and..."
"Are you calling for the replacement disc?"
"Yes."
"Right now, we're taking peoples' names and addresses."
[Exchange of address information...]
"And was that the widescreen version?"
"Yes."
"Thank you. As soon as the discs are available, we will send you a replacement. Have a nice day."
[click]
Here's hoping...
10-04-04 | 04:03 PM
#65
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From: Phoenix AZ - West Side
If I remember correctly, the CLEOPATRA DVD had an error and all I had to do was call for a replacement disc. I have the busted one and the new one still...never asked for the old one back.
Of course, Cleopatra is not as large a seller as ANH....
Of course, Cleopatra is not as large a seller as ANH....
10-04-04 | 05:48 PM
#66
DVD Talk Legend
Originally posted by BassDude
Of course, Cleopatra is not as large a seller as ANH....
Of course, Cleopatra is not as large a seller as ANH....
10-04-04 | 06:26 PM
#67
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From: Time-Space
Well, I just tried calling them again and got the recording again. It says they're open until 5PM PST. It's 4:26PM PST and they don't appear to be open.
Is anyone else getting the recording when you call during regular hours? Do they call you back? This is the second time I've left a message and I have yet to hear from them.
Is anyone else getting the recording when you call during regular hours? Do they call you back? This is the second time I've left a message and I have yet to hear from them.
10-05-04 | 01:07 PM
#70
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From: Connecticut
FOX just called my house and spoke to my wife. I had already told them widescreen when I talked to them. They asked for the make and model of the DVD player. Anyone else get this call yet? Funny thing is my wife had to tell them "I have no clue, I'll have to have my husband call you back."
10-05-04 | 01:11 PM
#71
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Originally posted by TonyS
FOX just called my house and spoke to my wife. I had already told them widescreen when I talked to them. They asked for the make and model of the DVD player. Anyone else get this call yet? Funny thing is my wife had to tell them "I have no clue, I'll have to have my husband call you back."
FOX just called my house and spoke to my wife. I had already told them widescreen when I talked to them. They asked for the make and model of the DVD player. Anyone else get this call yet? Funny thing is my wife had to tell them "I have no clue, I'll have to have my husband call you back."
10-05-04 | 01:33 PM
#73
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FOX just called my house and spoke to my wife. I had already told them widescreen when I talked to them. They asked for the make and model of the DVD player. Anyone else get this call yet? Funny thing is my wife had to tell them "I have no clue, I'll have to have my husband call you back."
I just gave them the make & model of my main player, I didn't feel like going through the list of 5 players that I have tried it on in my house
