When it requires a signature, they do.

i totally agree. when i originally read the chat, i was under the impression he "clearly" meant to fix the trailers on all 3.

i finally popped in my Part I disc just to watch the trailer, and I must say I'm sad that I'm not going to have the widescreen version of it (it's all too clear that it's intended to be widescreen). The teaser trailer is a very cool one. and one i don't remember seeing.

maybe I'll just exchange the whole set (V2 discs of part 2 and 3 included) when the new sets hit the stores.. whenever that might be...

i finally got them. my participation in this thread is finally over.

Had to go pretty deep to find this thread again.

Rcvd my replacements today. I had a bit of a scare. I sent out the discs in the Universal pre-paid envelope and added delivery confirmation April 22nd. To this day, USPS Tracking shows the pkg was accepted here but not yet delivered in Dallas. Last Thursday after 3 wks I called the 972-293-5903 number. They confirmed that my discs had been received and the replacements were due to be sent out this week.

If I had to do it again, I'd probably send them at my own expense with better tracking.

Anyway, I think I'll start with the "jacket" scene...

I got them back myself about a week ago. Much improved, in my opinion. In spite of my loathing of Universal for screwing up in the first place, I'm glad they're putting forth a respectable effort in replacing the bad discs. They still suck for not getting the fixed copies on store shelves, however.

Mine came in a couple weeks ago; the turnaround time was three weeks. I thought the nice thing was that Universal used jewel boxes and secure packging to ship them. (I had sent mine in with the discs in a paper sleeve and flimsy priority mail envelope.)

Kudos to Universal for the excellent packaging of the replacement discs in sealed jewel cases. Obviously, they had the discs produced and packaged professionally at the factory.

I once requested for the DTS (1982) disc for my E.T. Limited Edition giftbox which is missing the DTS track for the 1982 theatrical cut, and my disc arrived in a keepcase and it had scratches and fingerprints on the play side. Apparently, they employed some brainless jerk filling out this kind of adhoc order and packaging the disc in the keepcase manually. It made me wonder if this jerk had fried chicken before handling my disc

Man I thought I was the last person to receive my replacement disc (got them on Monday). I haven't had a chance to look them over but I have my fingers crossed that there won't be any more problems.

SO, if I buy the set at retail, I still need to get the discs replaced?

Thus far, yup.

Well, I thought I was going to be one of the people who have had terrible problems getting their discs, but it looks like everything is going to turn out OK.

I sent my discs in about a month ago, but as of last week I hadn't seen anything of the replacements. So, I called the Customer Service number, and they said I wasn't in their computer yet . But, the guy on the phone assured me that it was probably just a paperwork hangup, and to try back in a week. I just got off the phone with him again, and my discs were shipped on Monday .

BTW, I talked to the guy for a few minutes about what they are going through, and it is clear that they are working very hard to get these things out as quickly as they can, but they have a lot of problems to deal with (people who send in their discs with an incorrect shipping address - either they have moved or ithe address they give is flat-out wrong; people who send in the full frame discs; other various shipping snafus), and there are thousands of discs coming in from customers that have to be verified. From his description, it sounds like the percentage of problems is fairly high.

FINALLY after about 11 weeks of waiting my DVDs have come!!!!!!!!!!!!!!!!!!!!!!!!

I just got mine - it took about a month after I sent them the discs.

I sent mine in on 4/22 but still haven't received anything back from them. I tried the e-mail address (universalstudios&[email protected]) but it keeps getting returned. Anyone else have trouble getting through to their e-mail?

I guess I'll have to try the phone number now. Hopefully, THAT is still working.

UPDATE: Called this AM and a very nice CSR found me in the db but my street address was totally wrong. Got mailed on the 19th according to the CSR. Someone is going to get a nice surprse package. Anyway, he took down the correct address and said he put me in for the next shipping (06/05). I'll be calling on 06/06.

Call 972-293-5903, not the 800 number for requesting the envelopes. I usually called after hours but always got a response within 2 days. See my post above, I also sent my discs April 22 and received replacements last week on May 22.

Hi everyone,

First of all, I´m located in Denmark

A few days ago I ordered the R1 BTTF Trilogy from Spun.com - a used DVD retailer. Of course I´m worried that I might be getting the faulty version when it gets here in about 2-4 weeks time.

I was wondering if anyone thinks this might be a problem in order to have the BTTF part 2 & 3 exchanged to the V2... eventhough I live in Denmark.

Naturally, I´ll send them a mail stating the situation. But maybe this exchánge deal are for US citizen only. Although, the exchange should be valid for anyone owning the R1 version regardless where they live.

Any suggestions or advice would be highly appreciated.

I received my replacement discs in the mail yesterday! (Thursday, May 29)

I sent them in on May 1, so it took about 4 weeks. I'm located in the Bay Area, CA.

my work here is done....

I sent my envelope with the discs out on May 7 and received my replacement discs on May 21. It was pretty quick. I'm located in Connecticut so I figured it might take awhile. In fact, it took longer to get the return envelope from them after I called then the discs themselves.

Is everyone getting their discs back? I remember reading people missing discs and such and that's the main reason I'm hesitant to do this.

Also, where do I start? I'm all confused with all the changing information in this thread...which phone number should I start with?

After hearing people were successfully receiving discs I decided what the hell and called at 11pm today, expecting to get a message describing the procedure. So when the girl reading the script (in an even, machine-like pitch) paused to let me give my zip code it sort of caught me off guard. Keeping my fingers crossed that everything turns out okay...

Call 888-703-0010 and speak with a representative.

omg I forgot all about Back to the Future lol!!! Anyway what's the deal with Best Buy...they are usually good at being on top of these things...do you think they might have a replacement set on their shelves yet?

Since there was never a recall on the sets, there's nothing to "be on top of". When the existing stock of DVDs sells out (which is going to take many, many months), they'll be replaced with the V2 sets.

"Minor framming issue"
"Only 2 minuets in BTTF 2"
"Only 4 minuets In BTTF 3"
"Un-noticable to wide screen viewers"
"does not interupt your viewing enjoyment"

LOL

Is it that hard to say opps sorry we messed up...c'mon say it.

I was tempted to arguee with the lady on the phone about what she said but I know she's just doing her job and she porbally has to read the same thing over and over countless times during the day and probally has to put up with the occasional nut case that probally does arguee with her.

HEh

I just realised I haven' even taken 3 out of the case since I got it a while ago and only watched 2 to see how bad the framing issue is.

Well, I'm in Canada, and called the phone number about 5 weeks ago, leaving my mailing address on the voice-mail system.

About two weeks later, I received the pre-posted envelope. I mailed off my disks a couple days later, and received my replacements last week. Total turnaround time from calling to receiving new discs was about 4 weeks.

Definitely very pleased.

I got my envelope and I'm sending mine off Monday... So well see what happens!