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-   -   Microsoft Surprisingly Admits That ALL Xbox 360s Are Defective (https://forum.dvdtalk.com/video-game-talk/506342-microsoft-surprisingly-admits-all-xbox-360s-defective.html)

mmconhea 10-11-07 10:23 AM

I wouldn't recommend a 360 to anyone right now. This may change if they get their act together.

Ocelot 10-11-07 11:01 AM

i'm still playing the patience game with the X360... i heard that the new bundles have the new chip, but MS won't slap a label saying they are new, because they want to move the older inventory (i.e. by telling people new improved models are available, the current outstanding X360s will be in trouble).

Spiderbite 10-11-07 11:10 AM


Originally Posted by Ocelot
i'm still playing the patience game with the X360... i heard that the new bundles have the new chip, but MS won't slap a label saying they are new, because they want to move the older inventory (i.e. by telling people new improved models are available, the current outstanding X360s will be in trouble).

But with that point, why not do a recall and remove all the old boxes and then fix them? Why continue to hurt your reputation by obviously wanting to sell bum 360s to the public? They are going to eventually have to pay to fix all the bad boxes out there anyway. Why not do something positive?

pinata242 10-11-07 12:25 PM


Originally Posted by Ocelot
i'm still playing the patience game with the X360... i heard that the new bundles have the new chip, but MS won't slap a label saying they are new, because they want to move the older inventory (i.e. by telling people new improved models are available, the current outstanding X360s will be in trouble).

Actually, you could see on the recent Pro upgrade (HDMI Premium) that they were the "Zephyr" model on the outside of the box. I can't say for certain, but it seems possible you'll be able to see "Falcon" or "Jasper" out there just as well.

Ocelot 10-11-07 12:33 PM

That's what i want to confirm Pinata, as soon as words go around, i'll get the new X360... I was pretty close getting a Halo edition X360, but only 20gb...

Maxwell Smart 10-11-07 02:08 PM

has anyone had an elite fail?

fumanstan 10-11-07 02:13 PM


Originally Posted by Ocelot
i'm still playing the patience game with the X360... i heard that the new bundles have the new chip, but MS won't slap a label saying they are new, because they want to move the older inventory (i.e. by telling people new improved models are available, the current outstanding X360s will be in trouble).

That and there isn't really a reason to label a new chip, since everything else is the same. It's different when there's actually a new feature, like the HDMI port.

Ocelot 10-11-07 02:31 PM

i heard that the Halo edition X360 already using the new chip... is this true? i'm thinking about getting one if it's indeed true. I know it has a small HDD, but since i use my PS3 for media files, i think 20gb should be okay... but then again, what about on-line market games? 20 gb doesn't seem to be enough...

pinata242 10-11-07 02:34 PM

The biggest of those games is right around 100mb and the vast majority are < 50mb. You'll be alright for a while with 20gb for just that.

I've heard the Halo edition is the Falcon chipset. Just look on the outside of the box for the printed label that says what lot, etc it came from. On there you should be able to see it say "Falcon" or "FLCN" or something. If it does, it has the 65nm chips. This is how it was confirmed the Pros were just white Elites and DIDN'T have the 65nm chips.

PixyJunket 10-11-07 02:36 PM

Yes, the Halo 360's are using the new chipset.

20GB is way more than enough for arcade games, 95% of them are 50MB or under.

argh923 10-11-07 02:58 PM

I have an Elite now with a manufactured date of 6/25/07. Do I have anything new in mine? Resistant to red rings, etc?

Michael Corvin 10-11-07 03:01 PM


Originally Posted by PixyJunket
Yes, the Halo 360's are using the new chipset.

20GB is way more than enough for arcade games, 95% of them are 50MB or under.

Isn't Symphony of the Night the only one higher than 50MB still?

pinata242 10-11-07 03:02 PM

PQ was over 80mb when I d/led it yesterday.

Lastblade 10-11-07 03:07 PM


Originally Posted by abrg923
I have an Elite now with a manufactured date of 6/25/07. Do I have anything new in mine? Resistant to red rings, etc?

Elite has the new heatsink and some board redesign. No clue how effective this is in terms of resistance to RROD, time will tell. I got an Elite too and I am hoping for the best.

Spiderbite 10-11-07 03:09 PM


Originally Posted by pinata242
The biggest of those games is right around 100mb and the vast majority are < 50mb. You'll be alright for a while with 20gb for just that.

I've heard the Halo edition is the Falcon chipset. Just look on the outside of the box for the printed label that says what lot, etc it came from. On there you should be able to see it say "Falcon" or "FLCN" or something. If it does, it has the 65nm chips. This is how it was confirmed the Pros were just white Elites and DIDN'T have the 65nm chips.

I have one of the new Halo 360s. I am looking on my outside label but do not see the info you are talking about. I don't see anything that would tell you what kind of chip set is in it. The only letters shown is something that says "TEAM:CSON."

pinata242 10-11-07 03:14 PM

I meant the cardboard box. And I only know for a fact it was on the Pro systems because I've seen it on mine. I don't know that the Halo boxes have that, but that's where it would be if they did.

Spiderbite 10-11-07 03:18 PM


Originally Posted by pinata242
I meant the cardboard box.

That's what I am looking at.

pinata242 10-11-07 03:21 PM

Like I said, it may not be on the Halo box. I was just trying to help someone confirm something before they bought it. Pixy says they're all that way so it may not matter.

PixyJunket 10-11-07 03:26 PM


Originally Posted by pinata242
Like I said, it may not be on the Halo box. I was just trying to help someone confirm something before they bought it. Pixy says they're all that way so it may not matter.

I'm just repeating what I've seen on various sites, it might not be "all" of them.

You could look out for the upcoming holiday bundles as well.

Spiderbite 10-11-07 03:29 PM

No big deal. I was just trying to help since I have the box in front of me. If there is something else to look for, let me know and I will post it.

I would love to know if I have the new chip set as well.

argh923 10-11-07 03:30 PM


Originally Posted by Lastblade
Elite has the new heatsink and some board redesign. No clue how effective this is in terms of resistance to RROD, time will tell. I got an Elite too and I am hoping for the best.

Did you upgrade? The Elite seems a LOT quieter than my Pro model that I'd had since a month after launch.

PixyJunket 10-11-07 03:32 PM


Originally Posted by abrg923
Did you upgrade? The Elite seems a LOT quieter than my Pro model that I'd had since a month after launch.

The noise is from the differing DVD drives, if I recall; which is not necessarily a Premium vs. Elite thing.

UncleGramps 10-11-07 05:31 PM

Just filed my BBB complaint. :up: I'll post updates in this thread if anything comes of it.

mattysemo247 10-12-07 04:21 PM

2 questions for everyone that has went through this:

1. What is the warranty for the replacement 360 they send? Does it start over on the 3 years?

2. What happens if you don't send in your 360 but you receive the coffin? Do they charge you for anything?

I'm asking this because my 360 has been acting up, so I requested a coffin, but the thing hasn't RROD yet, so I'm kinda stuck.

Any helpful answers would be great. Thanks.

Harry Lime 10-14-07 03:55 PM


Xbox 360 owner experiences customer service nightmare
Posted Oct 14, 2007 at 09:13AM

When we have problems with our electronics or consoles, we always turn to the product's customer service hotline for help. But what happens if customer service proved to be too...unhelpful? One of the moderators of the Xbox 360 achievement listing site, Achieve360Points, just went through what could be one of the most harrowing experience with customer service.

He's got a long laundry list of problems, but here's the gist: Speaker Ender (the gamertag of said customer) had problems with the DRM on his premium Xbox Live content. To be fair towards MS's customer support staff, the problem was promptly solved the first time he had the DRM issue by having his MS points refunded by Microsoft. However, it was an entirely different story when he got the problem the second time around.

Speaker Ender provided a breakdown of his experiences with Xbox 360's customer support staff:

Number of calls to 1-800-4MY-XBOX since March: 22 calls
Number of callbacks promised: 15
Number of callbacks received: 3
Most Number of times I was asked my name and phone number during a single call: 11 times
Number of times I was told "Microsoft will contact you when the investigation is complete": 40+
Number of times that I ended up on the Spanish language hold line: 8
Total spent on Xbox 360 related products: $3120.78
Amount of XBL content not working properly: 25,600 points ($319.87)
Total time spent on the phone with 1-800-4MY-XBOX: 1 day, 2 hours, 55 minutes
Total time spent trying various remedies*: 1 day, 9 hours, 55 minutes
TOTAL TIME TRYING TO RESOLVE ISSUES WITH MY XBOX 360s: 2 days, 2 hours, 50 minutes

Indeed a sad story, and we hope that Speaker Ender manages to get the resolution he clearly deserves.
Here is a very detailed account of what happened to the guy LINK


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