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Originally Posted by sracer
...and THAT is why Costco has changed their return policy. -ohbfrank-
http://www.costco.com/Service/Featur...uctNo=11204333 |
Originally Posted by UncleGramps
Only for "televisions, projectors, computers, cameras, camcorders, iPOD / MP3 players and cellular phones", which still have a 90-day return period.
http://www.costco.com/Service/Featur...uctNo=11204333 |
Got mine back on Friday literally as I was about to leave the house and head out of town. Took a quick look, went from getting a new one last time to a refurb this time (9-22-2006). Haven't had a chance to test it out yet. I did receive the card for a free month of Xbox Live, so that was good.
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So I got my 360 back today. New serial number, with a date of August 2007 on the back. Hooked it up and started the initial setup. I went to update my router with the new MAC address, and when I got back into the living room, I saw the familiar checkerboard pattern on the screen. I rebooted and got the RROD...again. I tried a few more reboots, even without the HDD, and it's definitely busted. So my new 360 lasted all of 5 minutes. -ohbfrank-
I'm about to request a new repair through the service site. I'm glad I have a backup console. |
Originally Posted by UncleGramps
So I got my 360 back today. New serial number, with a date of August 2007 on the back. Hooked it up and started the initial setup. I went to update my router with the new MAC address, and when I got back into the living room, I saw the familiar checkerboard pattern on the screen. I rebooted and got the RROD...again. I tried a few more reboots, even without the HDD, and it's definitely busted. So my new 360 lasted all of 5 minutes. -ohbfrank-
I'm about to request a new repair through the service site. I'm glad I have a backup console. |
Yikes, that's crazy. Haven't had any problems with the new 360 I recieved last week.
My 360 was gone for about 2 weeks at the "recieved at service center" message on the webpage before I got the new one back. |
Originally Posted by 1998Nole
I am almost afraid to get mine back after hearing that. BTW how long was your 360 gone? Mine has been showing Device Received at Service Center forever it seems.
It took almost exactly 4 weeks from calling in the repair request to getting it back. Without looking at the dates, I'd say it was at Device Received for about a week or so, then suddenly my old serial number was gone and a new one was there. Then a few days later I got the shipping notice. |
Sucks bad, Gramps. Hopefully you'll be able to get some priority attention and not have to suck up another 4 weeks or so on your time...
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Originally Posted by UncleGramps
It took almost exactly 4 weeks from calling in the repair request to getting it back. Without looking at the dates, I'd say it was at Device Received for about a week or so, then suddenly my old serial number was gone and a new one was there. Then a few days later I got the shipping notice.
Have you called MS yet, if so will they rush the box and repair? |
Honestly, it's not that big a deal for me. I have a 2nd 360 that's working fine, so this is more of an annoyance for me than anything else. After calling in the repair for the first one, I'd rather do everything through the service site rather than over the phone, even if it means I can't complain to an actual person. If the next one they send me actually works, I might just sell it and keep my 2nd 360, since I can always just exchange that one at Costco if it red-rings rather than go through MS. One concern though - if I sell it to someone else, can they use my warranty if they have a problem with it down the line, or are they just out of luck?
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They can use it.
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Originally Posted by Jeremy517
They can use it.
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Only from the date you bought it.
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It's been hot here in LA so I've been playin' the hell out of my refurb in hopes of the RRD so I can get them to send me a new one with HDMI. :lol:
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Originally Posted by Mr. Music
Only from the date you bought it.
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Dear Xbox Repair Customer: Upon further review of internal repair data, it has come to our attention that the Xbox 360 console you previously returned for repair is qualified for a free repair. Attached is a check reimburse you for this matter. |
my refund check arrived today (automatically)
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Recently manufactured Xbox 360 bricked after 20 minutes Posted Aug 31, 2007 at 07:23PM by Isaac C. It was a bad day for Andru Edwards from PlayFeed. After getting a replacement for his bricked Xbox 360 console, his new one got the Red Rings of Doom after 20 minutes of play. He claims that the new console was manufactured on August 15 of this year, which suggests that the new line of consoles may still be having problems dealing with the red ring problem. Edwards' first Xbox 360 got the red rings and he received a brand new replacement about three weeks later. After playing the Fatal Inertia demo for 10 minutes, Edwards moved on to Stranglehold where the new 360 froze in the opening sequence. When he manually reset the console, the red rings appeared. Edwards expressed his dissatisfaction with Microsoft's service. He even cited an interview with Peter Moore who addressed the issue during E3. The question Moore was presented with was: " [...] Are you guaranteeing or insuring that the systems that are rolling off the assembly lines now and the systems that will be returned to consumers will be fixed properly this time?" Moore answered, saying: Yeah. I mean, nothing is perfect, guys. [...] I can't guarantee everyone in the world that we go fix one thing and then something else [won't] happen. No I'd be stupid to make that guarantee. But I feel very, very good about the quality of hardware now. You guys know this, every day in the factories where we are building these and where we are learning more about it. [...] You're constantly tweaking, moving parts around, you’re renegotiating with suppliers because your goal is to continuously raise the quality of the box, and bring the price down. Edwards also posted some pictures to back up his claim that the new console he received was indeed manufactured on August. |
If the thing bricked after 20 minutes of play, that would hardly suggest that it's the same problem as before.
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Originally Posted by Giantrobo
It's been hot here in LA so I've been playin' the hell out of my refurb in hopes of the RROD so I can get them to send me a new one with HDMI. :lol:
I was half kidding in this post but then this morning BOO-YAH!!!! I turned on my 360 this morning and got the RROD(3 rings right?)!!! :lol: I can't even say I'm upset about it because I knew my "Fuckin' Refurb" that I've only had since JULY would bite it sooner or later. -ohbfrank- This after reading an interview with Shane Kim CVP of MS Game Studios in the September issue Gameinformer this morning. His last answer was some bullshit about "Restoring consumer confidence in the hardware". Yeah well good luck with that one bitch. rotfl So I'm off to call MS for my 2nd replacement and 3rd 360. Please Gawd at least let them give me one with HDMI....Maybe I'll get a free game time. <b>EDIT:</b> SHIT! That's weird, as I was typing this I had it on. Then i turned it off and for shits and giggles i turned it back on and it booted up fine. This after 2 RROD displays. I'm guessing it's still on its last leg... |
Originally Posted by Giantrobo
<b>EDIT:</b> SHIT! That's weird, as I was typing this I had it on. Then i turned it off and for shits and giggles i turned it back on and it booted up fine. This after 2 RROD displays. I'm guessing it's still on its last leg...
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I didn't read the entire thread so this may have been covered but:
Can anyone tell me if they are replacing games that are deemed "unreadable" because the console scratched them? I know many people have had this problem. I'm on my 2nd (store-bought) copy of NCAA '08 and would like to get a replacement game for the 1st (Tiger Woods maybe?) Would they swap me another title being that I bought another copy of the original game? Who would I go to for this? EA or Microsoft? Also am I covered for console repair for the scratching problem even without the RROD? |
Originally Posted by UncleGramps
That's what my first one did as it was making its last stand. It would work, but only for 5 or 10 minutes before the video would lock up. Then it would red ring again. I think once you get an initial video lockup or your first RROD, it's only a matter of hours or days before it bites the dust for good.
Good thing I saved my original coffin....:p I called and I'm getting a free copy of "Viva Pinata" for my troubles. I also have to deal with some nonsense about them not transferring my Service Warranty or some silly shit like that after I get back whatever replacement unit they send me. |
Originally Posted by TheGodfather
I didn't read the entire thread so this may have been covered but:
Can anyone tell me if they are replacing games that are deemed "unreadable" because the console scratched them? I know many people have had this problem. I'm on my 2nd (store-bought) copy of NCAA '08 and would like to get a replacement game for the 1st (Tiger Woods maybe?) Would they swap me another title being that I bought another copy of the original game? Who would I go to for this? EA or Microsoft? Also am I covered for console repair for the scratching problem even without the RROD? Last time I checked, EA will replace their discs, but not for free (or cheap). Scratching discs wouldn't be covered by the three-year warranty, but should be covered by the one-year warranty. |
I hate Microsoft with a passion. I got the refurb Xbox back on Friday and got around to setting it up this morning. The dashboard worked fine and I went to play Nascar 08 it wanted to install an update in order to play it. Updated and now it won't update and just stays on the "Unable to update screen"
The best advise they could give me was to "take the hard drive to a Gamestop or something like that and see if you can try it on one of there machines." Guess I'll try that but I think I'm going to be sending back the console as well a the hard drive this time. |
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