I guess it's different for every card, but mine is excellent with flagging suspicious charges and putting a hold on it going through until I verify the transaction (which takes a few seconds and doesn't involve uploading supporting documents). Happened last week when I ordered a new set of rims.

I had my account locked because someone tried to buy $200 worth of giftcards and they flagged it. It was a nightmare trying to get it opened again and after ten days of endless loops I contacted the Better Business Burrea and filed a claim. The account was back in less than 24 hours, I just had to reset my password. I coulnd't access the several hundred dollars worth of kindle content so I filed a claim with the BBB and let them deal with it.

^ While I don't have any Kindle content, it feels unethical to completely block someone's access to their digital purchases unless they do as they're told and upload personal banking documents. Putting an order on hold until I call to clear up whatever issue that caused it to get flagged? Sure, that's a reasonable request - though it makes little sense when the order was placed using the same payment method and address of every previous order on the account.

But to freeze me out entirely and not allow customer service to assist with anything because the account can only be unlocked by a nameless "Account Specialist" who will not speak to anyone directly? Intentional or not, that whole approach is terrible from a customer relations standpoint and feels more like an intimidation tactic. Amazon wants you to know who has control over your content. It was gross to read some of the people on Reddit mention having to do as much butt-kissing as possible to get their accounts unlocked - especially if they did nothing wrong to begin with. Ick.

In the past, didn't Amazon still allow you access your digital purchases even if they froze your account?

I couldn't log into the account at all. It also logged me off of the kindle app and the Prime streaming app. I also had amazon music then and the same. If I put my password in it would give me some notification that fraud was suspected and to reset the password. I would try to reset it and it would text me a code to enter. I would enter the code and then it would loop me tack to the fraud notification and repeat.

You get shut out of anything and everything Amazon related: Audible, Whole Foods delivery - the works. That's why I'm glad I'd already divested so much from this company and my home is not run by their creepy smart devices.

It took four days, but I finally received an e-mail from the "Account Specialist" bot to inform me of the hold on the account. When attempting to log in, it mentioned that uploading a billing statement would help unlock the account sooner. Now the e-mail states the account will remain locked unless I turn over the documents. No alternative and no way to contact them directly since the notice came from a no-reply address.

They also state my order (which I needed by Saturday) will be canceled in the next 72 hours. Good thing I didn't sign up for a Prime trial right before the account was flagged. I suspect they would have been more than capable of letting that recurring charge go through after leaving me with no way to cancel.

Amazon — Market. Power! Monopoly? | How Amazon Hikes Prices & Copies Product | 48 Minute Documentary

Can someone explain this to me...

Prime day brings out a lot of porch-pirates in my neighborhood, so to avert this, I was having amazon deliver to the nearest amazon-fresh store for pickup, instead of to my house, where the package would sit on my porch for hours, tempting said porch-pirates.

Here's what's weird... having them delivered to my house would only take one or two days. Having them delivered to amazon-fresh, which is literally less than a mile away, and just around the corner from my house, takes a whole fucking week! What the fuck is up with that discrepancy?

I'd assume they consolidate shipments and only deliver to the store once a week. Unlike the drivers that would come to your house on any given day.

Probably using a full-size semi for the stores, and the usual Amazon vans for residents...

But I still have "prime", which is supposed to be 2 to 3 days shipping, regardless of if it's to my home or elsewhere for pickup.
Where I have it shipping to shouldn't tack on a whole extra week!

Maybe they're out of projected storage space for order pickups until then, because of the numerous additional order pickups already scheduled due to Prime Day orders?

Bingo, I think that is what's happening.

A small number of deliveries may arrive a day later than anticipated due to a third-party technology outage.

This is on the top of the page at amazon on your orders page now. Not really amazon's fault but...

Yeah, I see that noticed on my screen, as well, but I have a delivery arriving today and tomorrow, so we'll see if tomorrow's delivery arrives on Monday.

Amazon used to be gold to me in terms of shipping, but lately it’s been getting shittier and shittier. Sometimes they’re great and they’re but they fallen very far down my list of bad ones, but it dominates so what can I do? Why don’t they take PayPal?

I'd love it if Amazon would allow you to select who delivers your package. We currently have an issue with USPS deliveries at our new home (they *all* get returned). UPS and FedEx are no problem at all and deliver to the new house. Amazon won't let me pick UPS and it's a crap shoot whether or not a package is delivered by USPS or UPS so we're having to use our old address for Amazon deliveries until that house sells. Yesterday 6 packages were delivered by UPS but that same group (subscribe and save stuff) is typically delivered by USPS.

Have you tried talking to your station manager at the post office about the package deliveries? Station managers are the ones who are directly in charge of the postal carrier who comes to your house. Ask to speak to them, with a list of tracking numbers in-hand, so they can look up the details of what happened and issue corrective instructions to the carrier.

The issue is we're inside the city limits but have a rural address. The carrier *insists* on the box being across the street from the house - it's a busy state highway - when *every other house* on our side of the street has the mailbox up the drive, beside the garage/front walk (half are city, half are rural - based on me looking up the addresses). The City folks said "If you were city we'd let you put the mailbox where you want it." and the carrier (and just how it's the carrier's decision is perplexing) says "No - must be across the street!" We're trying to get reclassified as city delivery but, as I understand it, that falls to the Postal Union and they get paid based on the number of addresses they deliver to. We don't have a box at the moment because of all that and won't so they shouldn't get paid for us but I have no idea. It's a mess... and no one in an upper position at the PO seems to care.

Amazon Driver: "This is fine" *snaps photo*



Buncha savages in this town

How does Amazon let a seller like this through:

Amzcn-com

Oh look, another late package from amazon.I ordered a bunch of Halloween candy for my mom for the trick r treaters and surprise, the shipment has been delayed with no updated delivery date. I went ahead and cancelled the order but now the items show that they will arrive after Halloween I wanted to place another order.

Yep... I preordered a book back in June for today. It was supposed to be release day delivery but nope... Amazon (who hasn't even officially told me it's shipped) sent it off to USPS so I'll be lucky to get it by Friday.

I rarely ever get amazon pre-ordered books delivered on the release date. Especially publishers which are based in England or Germany.

I ordered a 4K of HAPPINESS during Amazon's Criterion sale and it arrived today. The copy was USED! No shrink wrap, damaged box (big rip in the plastic coating of the case) and the insert was obviously not new (bent - you could tell it was read through). Thankfully, I have a Kohl's nearby for a free return - but I've been very disappointed in Amazon this year. They've sent me damaged/used goods and perishables past their expiration date. Some real quality control issues with sending items out that are obviously not "new."