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Re: The complaining about Amazon thread
I guess it's different for every card, but mine is excellent with flagging suspicious charges and putting a hold on it going through until I verify the transaction (which takes a few seconds and doesn't involve uploading supporting documents). Happened last week when I ordered a new set of rims.
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Re: The complaining about Amazon thread
I had my account locked because someone tried to buy $200 worth of giftcards and they flagged it. It was a nightmare trying to get it opened again and after ten days of endless loops I contacted the Better Business Burrea and filed a claim. The account was back in less than 24 hours, I just had to reset my password. I coulnd't access the several hundred dollars worth of kindle content so I filed a claim with the BBB and let them deal with it.
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Re: The complaining about Amazon thread
^ While I don't have any Kindle content, it feels unethical to completely block someone's access to their digital purchases unless they do as they're told and upload personal banking documents. Putting an order on hold until I call to clear up whatever issue that caused it to get flagged? Sure, that's a reasonable request - though it makes little sense when the order was placed using the same payment method and address of every previous order on the account.
But to freeze me out entirely and not allow customer service to assist with anything because the account can only be unlocked by a nameless "Account Specialist" who will not speak to anyone directly? Intentional or not, that whole approach is terrible from a customer relations standpoint and feels more like an intimidation tactic. Amazon wants you to know who has control over your content. It was gross to read some of the people on Reddit mention having to do as much butt-kissing as possible to get their accounts unlocked - especially if they did nothing wrong to begin with. Ick. |
Re: The complaining about Amazon thread
In the past, didn't Amazon still allow you access your digital purchases even if they froze your account?
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Re: The complaining about Amazon thread
Originally Posted by Josh-da-man
(Post 14403432)
In the past, didn't Amazon still allow you access your digital purchases even if they froze your account?
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Re: The complaining about Amazon thread
Originally Posted by stvn1974
(Post 14403445)
I couldn't log into the account at all. It also logged me off of the kindle app and the Prime streaming app. I also had amazon music then and the same.
It took four days, but I finally received an e-mail from the "Account Specialist" bot to inform me of the hold on the account. When attempting to log in, it mentioned that uploading a billing statement would help unlock the account sooner. Now the e-mail states the account will remain locked unless I turn over the documents. No alternative and no way to contact them directly since the notice came from a no-reply address. They also state my order (which I needed by Saturday) will be canceled in the next 72 hours. Good thing I didn't sign up for a Prime trial right before the account was flagged. I suspect they would have been more than capable of letting that recurring charge go through after leaving me with no way to cancel. |
Re: The complaining about Amazon thread
Amazon — Market. Power! Monopoly? | How Amazon Hikes Prices & Copies Product | 48 Minute Documentary
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Re: The complaining about Amazon thread
Can someone explain this to me...
Prime day brings out a lot of porch-pirates in my neighborhood, so to avert this, I was having amazon deliver to the nearest amazon-fresh store for pickup, instead of to my house, where the package would sit on my porch for hours, tempting said porch-pirates. Here's what's weird... having them delivered to my house would only take one or two days. Having them delivered to amazon-fresh, which is literally less than a mile away, and just around the corner from my house, takes a whole fucking week! What the fuck is up with that discrepancy? |
Re: The complaining about Amazon thread
I'd assume they consolidate shipments and only deliver to the store once a week. Unlike the drivers that would come to your house on any given day.
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Re: The complaining about Amazon thread
Originally Posted by Noonan
(Post 14453148)
I'd assume they consolidate shipments and only deliver to the store once a week. Unlike the drivers that would come to your house on any given day.
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Re: The complaining about Amazon thread
Originally Posted by Noonan
(Post 14453148)
I'd assume they consolidate shipments and only deliver to the store once a week. Unlike the drivers that would come to your house on any given day.
Where I have it shipping to shouldn't tack on a whole extra week! |
Re: The complaining about Amazon thread
Maybe they're out of projected storage space for order pickups until then, because of the numerous additional order pickups already scheduled due to Prime Day orders?
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Re: The complaining about Amazon thread
Originally Posted by TheBang
(Post 14453799)
Maybe they're out of projected storage space for order pickups until then, because of the numerous additional order pickups already scheduled due to Prime Day orders?
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Re: The complaining about Amazon thread
A small number of deliveries may arrive a day later than anticipated due to a third-party technology outage.This is on the top of the page at amazon on your orders page now. Not really amazon's fault but... |
Re: The complaining about Amazon thread
Yeah, I see that noticed on my screen, as well, but I have a delivery arriving today and tomorrow, so we'll see if tomorrow's delivery arrives on Monday.
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Re: The complaining about Amazon thread
Amazon used to be gold to me in terms of shipping, but lately it’s been getting shittier and shittier. Sometimes they’re great and they’re but they fallen very far down my list of bad ones, but it dominates so what can I do? Why don’t they take PayPal?
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Re: The complaining about Amazon thread
I'd love it if Amazon would allow you to select who delivers your package. We currently have an issue with USPS deliveries at our new home (they *all* get returned). UPS and FedEx are no problem at all and deliver to the new house. Amazon won't let me pick UPS and it's a crap shoot whether or not a package is delivered by USPS or UPS so we're having to use our old address for Amazon deliveries until that house sells. Yesterday 6 packages were delivered by UPS but that same group (subscribe and save stuff) is typically delivered by USPS.
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Re: The complaining about Amazon thread
Originally Posted by BobO'Link
(Post 14466559)
I'd love it if Amazon would allow you to select who delivers your package. We currently have an issue with USPS deliveries at our new home (they *all* get returned).
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Re: The complaining about Amazon thread
Originally Posted by TheBang
(Post 14466982)
Have you tried talking to your station manager at the post office about the package deliveries? Station managers are the ones who are directly in charge of the postal carrier who comes to your house. Ask to speak to them, with a list of tracking numbers in-hand, so they can look up the details of what happened and issue corrective instructions to the carrier.
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Re: The complaining about Amazon thread
Amazon Driver: "This is fine" *snaps photo*
https://cimg8.ibsrv.net/gimg/dvdtalk...0b9ffc387f.jpg Buncha savages in this town |
Re: The complaining about Amazon thread
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Re: The complaining about Amazon thread
Oh look, another late package from amazon.I ordered a bunch of Halloween candy for my mom for the trick r treaters and surprise, the shipment has been delayed with no updated delivery date. I went ahead and cancelled the order but now the items show that they will arrive after Halloween I wanted to place another order.
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Re: The complaining about Amazon thread
Yep... I preordered a book back in June for today. It was supposed to be release day delivery but nope... Amazon (who hasn't even officially told me it's shipped) sent it off to USPS so I'll be lucky to get it by Friday. :mad:
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Re: The complaining about Amazon thread
Originally Posted by Meathead
(Post 14498422)
Yep... I preordered a book back in June for today. It was supposed to be release day delivery but nope... Amazon (who hasn't even officially told me it's shipped) sent it off to USPS so I'll be lucky to get it by Friday. :mad:
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Re: The complaining about Amazon thread
I ordered a 4K of HAPPINESS during Amazon's Criterion sale and it arrived today. The copy was USED! No shrink wrap, damaged box (big rip in the plastic coating of the case) and the insert was obviously not new (bent - you could tell it was read through). Thankfully, I have a Kohl's nearby for a free return - but I've been very disappointed in Amazon this year. They've sent me damaged/used goods and perishables past their expiration date. Some real quality control issues with sending items out that are obviously not "new." :(
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Re: The complaining about Amazon thread
Not a complaint but more of an odd issue. I usually meet delivery people outside the house. So the driver gets out and I'm there. I say hello and hold my hand out. She walks by me and said she had to take photo of it the porch. Which she does. I wonder if they're told the photo HAS to be of the package on the porch.
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Re: The complaining about Amazon thread
Probably or they get dinged on some internal performance metric.
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Re: The complaining about Amazon thread
I think it might've been her. I had another delivery yesterday and he handed them to me.
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Re: The complaining about Amazon thread
Originally Posted by TomOpus
(Post 14504437)
Not a complaint but more of an odd issue. I usually meet delivery people outside the house. So the driver gets out and I'm there. I say hello and hold my hand out. She walks by me and said she had to take photo of it the porch. Which she does. I wonder if they're told the photo HAS to be of the package on the porch.
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Re: The complaining about Amazon thread
I guess I should have my head examined. I used my parents Prime account to buy the Supernatural Complete Series BD box set since it was marked down to $100 two days ago and it said it would be delivered today by 10PM. It is 4:30 PM and it hasn't even shipped yet. I was looking forward to starting the series tonight.
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Re: The complaining about Amazon thread
Not a huge complaint, just a bit of an annoyance... I order Dune Part 2 4K when their Black Friday pricing went up, for $23.99. Not supposed to arrive until the 8th, which is fine.
The next day it drops about another $3. Even though mine hasn't shipped, the price doesn't get adjusted, since it's not a pre-order. I just cancelled and re-ordered it. Later that day, it drops by about another $.90. No huge savings, but I did the same thing, anyway. Not reason Amazon should have any more of my money than I'm obligated for. FFS, just update the lower price for unshipped items, like pre-orders. |
Re: The complaining about Amazon thread
This was most likely just a coincidence, but I almost want to try it with another order. Had something ordered with an expected delivery date of this Friday. I went to cancel it today because I found it close to home for the same price. They said it was too late to cancel, then I received a notification that it shipped and will deliver tomorrow rather than Friday. I wonder if my attempt to cancel made it move up in priority to ship?
(not really a complaint at all but the most fitting thread) |
Re: The complaining about Amazon thread
Originally Posted by andicus
(Post 14517451)
Not a huge complaint, just a bit of an annoyance... I order Dune Part 2 4K when their Black Friday pricing went up, for $23.99. Not supposed to arrive until the 8th, which is fine.
The next day it drops about another $3. Even though mine hasn't shipped, the price doesn't get adjusted, since it's not a pre-order. I just cancelled and re-ordered it. Later that day, it drops by about another $.90. No huge savings, but I did the same thing, anyway. Not reason Amazon should have any more of my money than I'm obligated for. FFS, just update the lower price for unshipped items, like pre-orders. |
Re: The complaining about Amazon thread
Originally Posted by MooMooMooMoo
(Post 14519449)
Sigh....... Something I ordered today from Prime said "Same Day Delivery" & it's scheduled for Saturday. I can wait, but the incompetence is beyond irritating.
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Re: The complaining about Amazon thread
I have not been able to get them to do anything for late shipments in at least 2 years. Just the usual BS of oh we are so sorry and you are very important to us. I do not even bother trying anymore.
I only ordered one thing on BF and it actually came a day early. |
Re: The complaining about Amazon thread
Originally Posted by Meathead
(Post 14519618)
I have not been able to get them to do anything for late shipments in at least 2 years. Just the usual BS of oh we are so sorry and you are very important to us. I do not even bother trying anymore.
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Re: The complaining about Amazon thread
Originally Posted by TheBang
(Post 14520239)
If it's ever delivered past the promised delivery date (the date listed in your initial order confirmation email), I just initiate a customer service chat. I say "This order was late. It was supposed to arrive on X DAY, but wasn't actually delivered until LATER DAY. I was wondering if I could get some kind of credit due to the inconvenience?" I've never not gotten a credit. I typically get a $5 promo credit. A few times I've gotten $10, and once they even refunded the entire cost of the item.
Long gone are the days they'd give you a free month of prime for even 1 day late. |
Re: The complaining about Amazon thread
did they take away the 2 days shipping for Prime Customers ?
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Re: The complaining about Amazon thread
Quite a while ago. Shipping times are pretty random depending on where it is coming from and where you are. My daughter gets faster shipping times in rural eastern Illinois than I do just outside of the capital. She is closer to one of their warehouses.
Pissed me off yesterday as I was going to order a holiday themed Hawaiian shirt for one of our theme days at work this week. All the front page (search results) said TUESDAY delivery, which was perfect as Wednesday is the theme day. Every one I clicked into suddenly wasn't going to arrive until Wednesday. There is a class action lawsuit being filed against them for longer shipping times to poorer neighborhoods, or something like that. EDIT: Here it is . . . https://www.reuters.com/legal/govern...es-2024-12-06/ Dec 6 (Reuters) - Amazon (AMZN.O), opens new tab customers sued the online retail giant in a new lawsuit that claims it secretly excluded their zip codes from its fast delivery service for Prime members while continuing to charge them for the service. The proposed nationwide class action lawsuit, opens new tab was filed on Thursday in federal court in Seattle by five residents of Washington, D.C., who said Amazon stopped serving historically underserved communities with its Prime delivery trucks and began outsourcing deliveries there. The lawsuit parallels a case that Washington, D.C.’s attorney general filed, opens new tab earlier this week accusing Amazon of violating the city's consumer protection provisions. . . . A lawyer for the consumers, Jarrett Ellzey, said Amazon can adopt measures to protect drivers and their cargo but "does not have the right to charge customers for services they fail to provide." . . . The District’s complaint estimated that Amazon unfairly continued to charge about 48,000 Prime members for the full subscription service, even though their zip codes were excluded from the company’s fastest service. Both lawsuits said Amazon in 2022 made a decision to stop using the company’s branded trucks to deliver Prime-eligible packages, and instead used other services such as UPS or the U.S. Postal Service. In a statement, opens new tab on Wednesday, Washington, D.C., Attorney General Brian Schwalb said Amazon was charging thousands of D.C. residents “for an expedited delivery service it promises but does not provide.” The lawsuits said Prime members living in two of the District’s zip codes only receive promised two-day delivery 24% of the time. Prior to the changes, Amazon Prime packages were delivered within two days 72% of the time, the lawsuits said. The case is King v. Amazon, U.S. District Court for the Western District of Washington, No. 2:24-cv-02009. |
Re: The complaining about Amazon thread
I just wish they'd pick a delivery service and use that one for everything - or allow the purchaser to select *which* delivery service to use. We're currently having issues with USPS and would select UPS or Amazon for *every* delivery if that were an option. Since it's not we have to use an alternate delivery address just in case that *one* item we "need" is shipped via USPS rather than UPS/Amazon so it's not returned as "undeliverable." It's a royal pain...
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