Re: The complaining about Amazon thread
 

Went to get the amazon-exclusive of the new Spoon album, and they have it in stock, but Prime delivery for it is in 12 days? What the fuck is this shit? And they're increasing the cost of Prime? WTF?
This is something they have in stock, why is Prime delivery, which should be 2 to 3 days, going to take almost two weeks? I nded up getting it from the record label and I should have in 3 to 5 days.

Re: The complaining about Amazon thread
 

I currently have 4 lost packages - where an Amazon "carrier" is involved. I'm at a point where I see a vague "carrier" is involved and automatically assume there will be issues. Things worked better when Amazon's "carriers" were not involved - just give it to UPS or USPS and let them do it. At least with them you have tracking that can actually be followed.

Re: The complaining about Amazon thread
 

I have two problem packages with Amazon, and both involve UPS. I had a pre-order for today, and to my surprise I got a shipping notice saying I would get it today via UPS. However, the Amazon site says there's a "delivery appointment scheduled" and UPS doesn't recognize the tracking number provided. My second package was part of the Buy 2 Get One Free. I got the first two right away. The third was sent by UPS Surepost (where they hand it off to the USPS) and was due Friday. Amazon says they gave the package to UPS but UPS says the label has been printed and they're awaiting the package. I'm afraid if they give me a refund, it will screw up the deal and I'll be paying more for the other two items.

Re: The complaining about Amazon thread
 

Has anyone here ever been banned as a buyer? I have not. I'm just curious.

Re: The complaining about Amazon thread
 

Usually I don't have any problems but twice in the last 3 weeks I got my packages delivered and the person put the packages in the weeds and grass

Is it that hard to put them near the front door or the mailbox?


That person went out of their way to do it and it is a nice neighborhood with big houses and maybe jealous or ticked off?

I emailed customer service and not going to put up with that shit.

I will probably reorder the Three Amigos blu-ray since that person does not respect that golden trio of comedy,

Re: The complaining about Amazon thread
 

I think if you are constantly returning a lot of items they will ban you

Re: The complaining about Amazon thread
 

​​​​​​​Amazon does not give a shit. I googled to see if it was worth my time to complain about a delivery I had, but the consensus was that they just don't care.

If the forum allowed video uploading, I'd drop the delivery clip, here. Basically, the douchebag walked about 12 feet from his delivery van, and threw the package the additional 15 or 20 ft into my garden.

The topper was the delivery was listed as 'Package was handed to resident.' :mad2:

Re: The complaining about Amazon thread
 

This is truly one of the reasons why I prefer to shop locally. Mangled packages, stolen packages, porch pirates, unknown and unexpected delays, security issues, et al. Amazon doesn't give a shit, and they know most customers won't complain, even if it's a legitimate complaint, as you obviously have. And, if you do complain, they'll probably send you a canned reply about it not being their fault since they're not responsible for carrier / shipment damage, so take it up with the carrier instead...

Amazon may as well ban me, for I pretty much blackballed myself voluntarily from the site. Its only good feature is it serves as a good "research" site when you're shopping around for and / or comparing items to purchase. Even then, Amazon eliminated user-comments on reviews, so that's a lot less useful now because customers can't add information and / or call out as bullshit what some obviously shill reviewers have posted.

Re: The complaining about Amazon thread
 

I returned several copies of the extended LOTR box sets because I kept getting duplicate discs and they banned me. I just opened up a new account with a different email address and used a different credit card and they haven't caught on yet. The new account has been open for several years now.

Re: The complaining about Amazon thread
 

I used the Amazon chat and told them about the guy who threw the packages into the weeds and they said they will take note of it and investigate it

I also rated the delivery as bad and unprofessional and hope they can link those comments to the driver and fire him and all the bad guys we talked about in this thread.

These are Amazon drivers and not UPS or USPS who took over the delivery.

I got one package today and it was opened which was a first for me :grumble:

Re: The complaining about Amazon thread
 

For some reason, I remember this old thread started by nickdawgy from 9-10 years ago:
https://forum.dvdtalk.com/other-talk...hammer-me.html

Re: The complaining about Amazon thread
 

I'm sure you got lucky. Surely, their current AI algorithm would have "caught" you by now. That the Amazon cops are vigilant bastards, I've no doubt.

I once got a "warning" canned e-mail from them because I had returned three books (contained in one order), all of which had sustained heavy damage during shipment. The books were not inexpensive. The packaging was an insult, and all of the books were received in a mangled condition, with bent corners, scratched covers, and bent pages, all supposedly sold as "New" items. So, after that unfair canned e-mail, warning of a ban "for abuse of return privileges" I quit buying books on Amazon. Problem solved. If Amazon thought of me as too much of a "devil" customer because I very rightly returned three damaged books, then they don't deserve any more of my cash. Problem solved.

Re: The complaining about Amazon thread
 

Oh look, my third straight amazon order isn't going to be delivered on time.

Re: The complaining about Amazon thread
 

Talking to someone at amazon in useless - they once shipped a big heavy book to me, packaged with one of those air-pouches, on top of the book, in a way too small box with no other padding - suffice to say that the book was all fucked up when I got it - they excepted the exchange, but I made sure to point out that was due to their poor packaging, and to make sure the package the replacement better - the assured me that they would. They didn't. The replacement arrived packaged the same, and all beat up again. Returned it for a refund because another exchange would go the same. They don't listen, they don't care. It costs them to much to do so.

Re: The complaining about Amazon thread
 

And that, my friend, is the current Amazon in a nutshell. Fuck 'em. May Bezos rot in the effluvia of his festering, toxic greed.

Re: The complaining about Amazon thread
 

Aren't all Amazon drivers still subcontractors? So Amazon really has no control (by design) over them.

Re: The complaining about Amazon thread
 

I'd think if they get enough complaints they'd just cancel the contract with that driver.

Re: The complaining about Amazon thread
 

Compared to others, I've had minimal issues however, it seems more lately when I add something to my cart it indicates a delivery date (well, expected delivery anyway). After checking out and sometimes within a few minutes I'll check the order, OK I guess I'm a bit OCD, it shows a later delivery day. Tuesday I added two items to my cart. One showed Thursday delivery and one Friday. OK, not a problem I can wait one day but both on Thursday would have been nice. Nope, both Friday by 10 PM. As of right now neither have been shipped. I do admit, my last order was delivered by USPS, a sub $10 item, on a Sunday when ordered on Friday.

Re: The complaining about Amazon thread
 

I have a permanent access code setup so the Amazon drivers can leave my packages inside my building. It’s easy stuff, they just need to punch in the 4 digit code, that’s it. They never do. Had my stuff stolen a few times over the years

Re: The complaining about Amazon thread
 

AND it was delivered mid-afternoon.....to my neighbor! I heard the Amazon delivery truck and noticed it left. i went outside and nothing. Saw a message from Amazon indicating it was delivered. Picture not my front door so looked at neighbors. yep, on neighbors porch. I did ring their doorbell, and let them know I was there to retrieve my package. I decided to let them know when I saw their Ring doorbell. I guess they do work! :)

Re: The complaining about Amazon thread
 

Just had a package delivered by amazon to a residence 45 minutes away. Stupid automated chat said if it doesn't arrive tomorrow I can get a refund or replacement.

Re: The complaining about Amazon thread
 

Surprise, surprise. Another late package. Was supposed to be delivered today by the USPS but it wasn't with today's mail. Guess it is time to cancel Prime again and shop elsewhere.

Re: The complaining about Amazon thread
 

Amazon hires independent companies to handle deliveries. Those companies are the ones that employ the drivers and make hiring/firing decisions. All those Amazon branded Mercedes vans you see driving around are owned by the other companies. So at the end of the day, it’s not up to Amazon who’s delivering packages.

Re: The complaining about Amazon thread
 

In March I ordered a $400 steering wheel for the PS5 to play Gran Turismo (with $350 in gift cards I had saved). I ordered a new one, and Amazon shipped me a used one from their Amazon Warehouse inventory instead. It had huge scrapes and gouges all over the top and was generally beat to hell.

I immediately started a return and replace. Amazon says they can't get me another until the end of May. Whatever.

I sent the used one back and it was delivered to Amazon April 7 per UPS. It's now been 11 days and they have not yet indicated in any way they received my return. I'm not sure what their time frame on returns are now (I remember them being faster last time) but I am really nervous they'll fuck this up somehow and I'll end up getting charged in full for the replacement due to "not returning the original item".

Re: The complaining about Amazon thread
 

This may not really help you, but I returned something via Kohl's drop off between 3 and 4 weeks ago, and I just received confirmation that they got it and processed the return a couple days ago. (They were able to send me a replacement when I submitted the return.)
So maybe between shipping and return processing, they're just backed up. Good luck with yours!

It's not 100% up to Amazon who does their deliveries, but I think an argument can be made that they are partially responsible for the behavior of their subcontractors. They "should" require certain standards of their subcontractors because even if they're not Amazon, they are representing and working on behalf of Amazon. Amazon's the big name/big pockets if something goes bad.

I do think they're "too big to care", really.

Re: The complaining about Amazon thread
 

That's ridiculous.

l had a similar experience in the mid-00s. I ordered a music CD, and the copy they sent me was smashed to hell. It was basically a plastic bag with a CD, a ripped insert, and a bunch of loose shards of plastic.

And they included a note apologizing for sending me a damaged product, but it was the last one they had in stock, and wanted me to get my order as quickly as possible, and I could exchange it if I wanted to. (You bet your ass I returned it.)

I think this was well before their "warehouse deals" began.

For a company that claims it prides itself on giving the customer a good experience, Amazon is one of the worst companies to deal with. They send out damaged items. Items get damaged in the mail because their packaging sucks. Their customer service is hard to deal with. They outsource their delivery to sketchy subcontractors. Third party sellers send out damaged items or wrong items -- on several occasions I have ordered an unrated or widescreen DVD from a third party seller (either shipped by the seller or FBA) only to receive a R-rated or fullscreen version.

Re: The complaining about Amazon thread
 

I'll say I have had no problems making Amazon returns at Whole Foods. It was a dead-simple process and the return was credited that day.

Re: The complaining about Amazon thread
 

I understand your nervousness, I had a very similar situation recently with a high value item that I had to return, but just screenshot everything and save whatever emails you have regarding the situation in the unlikely case that they are needed (they probably won’t be) and you’ll be fine. I got word about my item being returned a few weeks later than I thought I would. The return centers have pallets upon pallets of returns to go through, it takes forever!

Re: The complaining about Amazon thread
 

I just placed a bunch of preorders and one in stock item order from amazon. The preorders of 4K UHDs, Funko Pops and books went through with no problem. However, every time I try to place an order of CDs I get a message stating that I have met my order limit for that item and it won't let me proceed. Weird. I tried doing the customer service chat but I couldn't get the "person" on the other end to understand what I was talking about. I guess I should call them.

Re: The complaining about Amazon thread
 

Customer service told me it would be fixed within 24 hours...it wasn't. I canceled all open orders and ended my Prime membership. Fuck them. I ordered everything from bullmoose.

Re: The complaining about Amazon thread
 

Amazon's outsourced customer service sucks ass. I had the misfortune of having to contact them recently, the person I had to deal with (not trying to stereotype but from the name I believe he/she was from India) and they had no idea whatsoever what I was trying to ask them. In describing the issue, they focused on one word I'd used in my description which didn't really have anything to do with the issue at hand but was used to illustrate something, they assumed that was what the issue concerned rather than all the words which surrounded that one. I finally ran out of time/patience and terminated the chat.

Big peave of mine: Nobody uses email anymore. In an email I can describe the issue in detail so there is no misunderstanding. Now it's either chat or phone, neither of which I particularly care for.

Re: The complaining about Amazon thread
 

Apparently I am not the only person having this problem with amazon. There is a thread of about 50 users at the stevehoffman site having the same thing with their accounts.

Re: Amazon: Blu-ray discounts and deals mega-thread
 

Amazon's search engine is so awful. I typed in Nicholas Cage blu-ray, sorted by price, & had to look at everything anyways....

What I really wanted was Shadow Of The Vampire on blu (I already have DVD), but it appears that was never release on blu in region a.

Re: Amazon: Blu-ray discounts and deals mega-thread
 

It truly is. And it didn't used to be that way.

I know a lot of people hate eBay but it seriously has the best search engine of any website in my opinion.

Re: Amazon: Blu-ray discounts and deals mega-thread
 

I imported the German BD of Shadow of the Vampire years ago.

Also it's technically spelled "Nicolas," so drop the "h" and see if that helps. I have noticed that Amazon's search engine has gotten finicky as of late.

Re: Amazon: Blu-ray discounts and deals mega-thread
 

It's been far longer than "as of late" - I've gotten sketchy results for months. They'll often ignore the "department" I have set, especially if the word(s) used can be almost anything else. They constantly move the selectors for DVD/BR/Streaming/etc. around, put the streaming results at the top of any search, and more.

Just for grins 'n giggles I did a search for "nicolas cage" and here's the screen shot of the results:

https://cimg1.ibsrv.net/gimg/dvdtalk...6bae37873a.jpg

The *first* BD collection was #11 in the list and was followed by more Prime Video selections and T-Shirts! Over the next *three* pages of results the streaming/shirts/etc. junk outnumbered physical media by at least 4:1.

To get the results MooMooMooMoo was looking for I had to filter by "Blu-ray" then by "Price: Low to High" then check the "Prime" box, and finally *select* "Nicolas Cage" from the "Actor" list! And I'd already put his name in the search box correctly!

Re: Amazon: Blu-ray discounts and deals mega-thread
 

It's become obvious that Amazon's search engine directs you to see what Amazon wants to sell. Since they're very close to a monopoly, this should be illegal behavior, imo.

Re: Amazon: Blu-ray discounts and deals mega-thread
 

I specifically search for the words "Nicolas Cage Movies" then click to sort by Blu-ray or 4K.

https://cimg6.ibsrv.net/gimg/dvdtalk...37c0d3d273.png

Re: Amazon: Blu-ray discounts and deals mega-thread
 

I'd already selected the "Movies & TV" department so shouldn't have to specifically type "movies" after an actor's name - and Amazon's search returned 2 non-movie items at the top of the list. They're getting to be just as bad as google not returning results for what you're *really* after - even when it's specifically put in search strings.

Re: The complaining about Amazon thread
 

Try using Google to search Amazon, instead. It's ridiculous that you should have to do that, but I think it gives better results.

As an example, try search terms: site:amazon.com nicolas cage blu-ray