Re: The complaining about Amazon thread
 

Fuck Bezos.

A "march toward mediocrity?"

I barely even order from Amazon anymore because they either send me shit that was damaged in the warehouse, or damaged in transit because they can't bother to pack anything properly. And then if send back too many smashed blu-ray boxed sets for replacement, they'll ban me for life.

That's your "mediocrity," you egg-headed piece of shit.

I used to order tons of books, CDs, and DVDs from Amazon, and then they suddenly stopped shipping my items without any protection, or they would send me things that were obviously damaged at their warehouse.

One of the worst ones was a CD I ordered, and they sent a CD in a shattered jewel case. It was like a sealed baggie with a disc, inserts, and a bunch of shards of plastic, along with a note that said something to the effect of "Sorry, this is the last one we had. We'll replace it if you have a problem with it and ship it back." Seriously, fuck you, it looked it was run over by a forklift. Throw the fucking thing out, don't send it to a paying customer.

Re: The complaining about Amazon thread
 

Doesn't the fact that you get so many damaged items from them kinda prove his point that people get lazy with their jobs?

Re: The complaining about Amazon thread
 

Or that the quotas are so harsh that people rush through them to meet them.

It's not a new concept to burn through what you consider your "low skill" and easily replaceable workforce and move on to the next group of starving workers, but usually you expect that from third world countries or dictatorships. It also happens all the time even in higher skill vocations where there are a lot of people eager to break in. The bottom line is pleasing the stockholders/profits, not taking care of people.

Re: The complaining about Amazon thread
 

That's the goal for literally every publicly held company. Even the ones you think treat people well wouldn't think twice about mass layoffs if the business and board called for it.

Re: The complaining about Amazon thread
 

I thought it was interesting when I hear folks mention something like "we need more places paying decent wages around here" when Amazon was building warehouse/distribution center in Albuquerque. I wonder how large the pool of folks is when they run through people at an alarming rate.

Re: The complaining about Amazon thread
 

Possibly, but I'd put that down more to cost-cutting measures by a company, cheaping out on pacing materials and labor. (And Amazon sure does love their padded envelopes.)

Yes, seeing and hearing how Amazon runs their warehouses, it's painfully obvious that the only things they care about are speed and "efficiency." If it means they're going to send out torn books, smashed DVDs, bent record albums, or moldy food to get the order filled as quickly as possible, they'll do it. And then, if the stuff is in good condition when it's tossed in an over-sized empty box or carelessly stuffed into a bubble mailer as quicky as possible (Amazon is auditing every second... tick tock... tick tock...) it's handed over to the tender mercies of the USPS or UPS.

Re: The complaining about Amazon thread
 

Have prime.
Look like Amazon charged me a return shipping fee for the only two items I returned this year out of 100+ items I bought from them this year alone.
One item was a used product from an Amazon warehouse deal(3rd party seller) that was missing most of the parts. So not my fault. shipping fee $7.37?
The 2nd item was a new movie that I sent back unopened. item was $14.33 the refund amount was only $7.16
I did an online chat and they did correct both purchases without asking any questions besides the item and prices. Also, I do not do many returns with Amazon and both took quite a while to process.

Also bought a used bike through warehouse deals that was listed as used but in very good condition.
The frame and fork had starches on the paint but no serious damage to the bike beside a bunch of chips in the paint. It should have been listed as fair.
Amazon did offer me another 20% off if I wanted to keep the bike and not return it. I took the deal.

Overall I'm happy with most items I buy through Amazon warehouse deals. Just makes sure they refund you the correct amount.

Re: The complaining about Amazon thread
 

My Mom & I use to have a account with Amazon since when they first started. But since she passed away I figured I would open a new account
under my name. I did that on this years Prime Day. I also signed up for a free trial of Prime. First 2 orders I ordered were fine. Then I ordered Hills
Bros Cappuccino, French Vanilla, 16 Ounce (Pack of 6). Two days later the "Decaf" flavor arrives. On our old account I ordered this type of coffee
mix before many many times. Only once they sent me the wrong flavor. So I figure I give this to my SNL since she can only drink decaf. I end up
reordering another 6 pack or Hills Bros Cappuccino, French Vanilla. Two days later I receive the order & once again I get "Decaf" flavor. So I all
Amazon & tell them what happen. They end up giving me credit for the first order and reordering me another Hills Bros Cappuccino, French Vanilla,
16 Ounce (Pack of 6).for free. And guess what today the order arrives & it's not "Decaf" but "Sugar Free". Of course they give me credit again. I'll just
let my SNL order for me & cancel Amazon Prime Trial before the 22nd of this month.

Re: The complaining about Amazon thread
 

Apparently former NBA players work for amazon because I just received a blu-ray box set that had what looks like a size 72 boot print on the white mailer envelope. Crushed box set of course with the hubs broken and discs rattling around inside.

Re: The complaining about Amazon thread
 

I've never returned anything to Amazon until last week. Returned an item and selected a slightly more expensive replacement. They sent me a return label and indicated the replacement would be shipped. I took the return to Staples, UPS drop-off or whatever it's called, the following day. I received notification the replacement was shipped on Friday July 9th with UPS tracking. As of right now, it still only shows "label Created" with an Amazon expected delivery of tomorrow. UPS indicates to check back tomorrow as they show nothing even being sent "3-day select". Even my return shows it's only made it about 475 miles so far with the initial expected delivery of tomorrow in Las Vegas about an additional 300 miles. I guess just venting since doesn't appear to be Amazon's fault.

Re: The complaining about Amazon thread
 

For the last few items I've returned to Amazon, I received my refund as soon as the package was registered at the post office.

That surprises me.

Obviously not a complaint, but thought I'd mention it following another return post.

Re: The complaining about Amazon thread
 

I would imagine your returns were for item purchased/fulfilled by Amazon where theirs was a 3rd party seller through Amazon.

Re: The complaining about Amazon thread
 

You're correct about mine.

Re: The complaining about Amazon thread
 

Mine was an exchange but shows sold and shipped by Amazon. Now I see on the exchange shipping info:

We’re very sorry your delivery is late. Most late packages arrive in a day. If you have not received your package by tomorrow, you can come back here the next day for a refund.

At least now when I check the tracking, UPS, it shows movement. Prior it just told me to return tomorrow for any updates. Oh well at least my return shows delivered in Las Vegas.

Re: The complaining about Amazon thread
 

And those "come back here the next day for a refund" things are horrible. I did one once just to see what would happen. I got the refund immediately along with an email that said "Please return the item once it’s been delivered to you. If it's not returned within 30 days we'll charge you again." Of course it arrived the following day along with another email reminder to return it within 30 days or be charged. Not wanting to have to wait over a month for them to recharge for the item I did a chat and was told "Oh.. don't worry about it, just keep it for the inconvenience." in spite of me saying "I want it so how do I get the charge *now* instead of waiting a month?" They repeated "You won't be charged. I've removed the return requirement." in spite of my protests. They then proceeded to send a reminder every 2-3 weeks about returning the item or be billed for it. Finally, *two* months later they decided I'd not returned the item and charged my CC for the original charge. Why couldn't they just honor what they said or, better still, just have done what I asked in the beginning - charge me again then instead of waiting.

Today I received 3 cans of coffee that were all ordered at the same time. 2 cans arrived in *one* box that was large enough for all 3 while the 3rd arrived in a separate box that was large enough for at least *6* cans! Worst part is the smaller box was printed with the claim "This box was made with fewer materials" yet I could tell no difference in it from any other random box Amazon uses.

Re: The complaining about Amazon thread
 

Always have UPS or USPS scan the label and get a receipt when you drop off a return or any package for that matter. That way it is automatically entered into their tracking system as "package received" and you'll have the receipt proof.

Re: The complaining about Amazon thread
 

During the return process online, it shows you exactly how much you're paying for your return shipping options and how much refund to expect, so there should be no surprises. If you selected the correct reason for the return ("Parts missing"), all the shipping options should have been free, with a full refund indicated.

Re: The complaining about Amazon thread
 

I'm not a regular in the Amazon thread and I have really cut back my Amazon spending (if it weren't for the streaming, I wouldn't have Prime).

Question though ... is "Wish List" useless unless I install an Amazon extension that creeps on me while I am on other sites? All of Amazon's "help" (very loosely used term) says "Press the Add To List button on any product's detail page." I see no button anywhere. I do find plenty of other references to downloading Amazon Assistant.

Re: The complaining about Amazon thread
 

”Add to list” is always there for me, right under “Add to cart” and “Buy now”. You shouldn’t have to do anything extra to see it.

Re: The complaining about Amazon thread
 

Thank you slybone. That is weird ... it does not appear on anything for me.

Edit: Duh. I see it. It's a light grey dropdown at the very end of that box of info. I was looking for a "chiclet" button next to the buy now and add to cart.

Thank you!

Re: The complaining about Amazon thread
 

I'll ask this question here instead of starting a new thread but has anyone here ever bought a tv off of Amazon or any other online store? I am looking at getting a new tv within the next month and I hope to go look at the model I want in Best Buy very soon. On this kind of purchase I'd rather buy it in a store but when it comes to getting it home I'm not sure if it will fit in my car. I've looked at the prices on Amazon and I would get free shipping and I wouldn't have the worry of getting it home from a store. Anyone ever buy a tv online? What are your good or bad experiences?

Re: The complaining about Amazon thread
 

I don't remember the last time I bought a TV in a store. I haven't ordered a TV from Amazon, just Costco. What concerns do you have about buying it online?

As you mention, effectively free delivery is great.

The only thing I can think of is you want to make sure you're home, when it's delivered, depending on how safe your neighbourhood is.

Re: The complaining about Amazon thread
 

I'd get it delivered to my parent's house as they are now retired and would be home when its delivered (I live next door to them). I'd be afraid about getting a tv that might be damaged during shipping and don't know how Amazon would be with their return policy.

Re: The complaining about Amazon thread
 

Again, I've only done it through Costco, but did have a return (my 43" TV/monitor had some dead pixels), which was very easy.

Amazon already has an excellent return policy, as long as you don't abuse it. They usually just give you a return label to print, then you can schedule a pickup from the courier they've chosen. (note: my experience with returns is based on Amazon.ca)

As well, TVs are packaged very well, these days, so I wouldn't be too worried about it arriving damaged. Of course, we've all seen nightmare delivery videos, but Amazon's return policy would make one of those cases easy to resolve.

Re: The complaining about Amazon thread
 

Ordered several tvs via Amazon with sizes ranging from 40" -to 65". The only issue I had was a delayed delivery with one of them where Amazon couldn't locate the package and then credited my account.

Re: The complaining about Amazon thread
 

I bought my 4K set last year like a month before the pandemic from Amazon. 65". I did not pay for the in-house set-up. It was delivered by an Amazon freight truck and the guy literally picked it up and gave it to me at my door. I took it inside and set it up by myself. I was shocked at how light TVs are nowadays. The TV was also in mint condition. No damage or broken displays, etc.

Re: The complaining about Amazon thread
 

Glad to hear you had a good experience. I still have about another month before I'll be buying it but I'll definitely consider going the online route with my purchase.

Re: The complaining about Amazon thread
 

Amazon does not ship any tv that is larger than 50" to HI.I just buy from local BB, Costco, or Sam's Club.

Re: The complaining about Amazon thread
 

Got my last tv through Amazon just a few months ago. Not a problem. TV arrived in perfect shape. Someone was home to accept delivery. I was apprehensive myself but the price was very good. Good enough if the whole purchase went south, the money loss wouldn't be that big of a deal.

Re: The complaining about Amazon thread
 

Never received an item that was supposed to arrive a few days ago.
Amazon gives a USPS tracking # that doesn't exist when I go to track it on the USPS website.
Amazon says to contact USPS, USPS says this package doesn't exist - there's literally zero options for me as to what to do about this. I guess I could call or start a chat, but there's nothing in my order I can click to track or inquire "where is item".

Re: The complaining about Amazon thread
 

Something similar happened to me a few weeks back. You have to contact Amazon directly via operator or their chat interface. Their menu options are very limited these days on orders.

Re: The complaining about Amazon thread
 

I've been having a helluva time the past two weeks. I ordered a projector at the end of August. $1,800 was drafted/held/etc. Amazon went to actually process the order the other day and I got a payment declined message. Called the bank. All good on their end. Chat with Amazon who says I don't have the funds. Call the bank again, the funds are there the hold was placed in August. Chat with Amazon again, dude does something on there end to push it through. No dice. A few hours later and I get a payment declined. Called the bank a third time, they assured me I am good and said the draft should come through between 10-midnight the other day. Of course it didn't. Sometime the next morning it actually resolved itself. Meanwhile my shipping got bumped during all this, so it still hasn't shipped.

Cut to today and the projector is $200 cheaper. So I chat with Amazon to see about an adjustment for an order that hasn't shipped yet. No go. Just got some lame copy/paste text about pricing and whatnot. So I even ask the guy... so I should just cancel the item and reorder it to accomplish the same thing you could do with a couple clicks? No response to the question. Got a couple more stock copied and pasted text blocks about Amazon not setting pricing and not price adjusting. Fucking lame.

I understand not wanting to price adjust things across the board like days of yore, that would be a headache because people would be calling over $1-2. I'm talking $200. Even mentioned that too. Didn't budge from his stock script.

So I canceled and reordered. Way to go the extra mile for the customer Amazon.

Re: The complaining about Amazon thread
 

I love how you choose to blame ... not yourself, nor your Bank ... but Amazon. Amazon isn't in the business of declining customer orders. Buy the projector using a credit card and it sails through. Why you didn't explicitly state it, it appears you did this on a debit card (or the like). One that isn't exactly flush with cash behind the scenes, to put it mildly. Otherwise, you wouldn't have to do some sort of convoluted $1,800 "held" thingy with the bank. That it didn't work is between you and your bank because THEY declined the payment ... multiple times. But, you're not asking them to go the "extra mile" for you, their customer ... are you?

I'd rather not ask why you're not using a credit card for this order and getting 5% back ... because there is no answer that will suffice.

Re: The complaining about Amazon thread
 

I'd say it's all on the way *Amazon* processes payments. They'll put a charge through when an order enters the shipping phase and if it gets a hold that's good - *IF* it ships on time. BUT if something causes that shipment to be delayed they'll often put through a *NEW* charge when the item is about to ship rather than reprocess the original. And *that's* likely what happened with Michael. I use "Virtual Credit Cards" with pre-set limits for Amazon and that sometime causes issues exactly like Michael described because of how Amazon does things.

Re: The complaining about Amazon thread
 

Well ... we won't know until Michael decides to weigh in. However, Michael specifically mentioned his "bank" multiple times and "virtual credit cards" are issued by credit card companies.

He also said his bank confirmed the funds were there (i.e., adequate for the purchase). In the scenario you suggested, the funds would *not* be adequate, thus causing the problem.

Re: The complaining about Amazon thread
 

Yes, I used a debit card. It's a "bill" account that I only keep what I need in there for bills and light spending, so no, it's generally not flush with cash. I haven't had a credit card in 5 years. Never had any issues in that time.

This appears to be what happened. They charged the day I ordered and it went into "shipping" and just sat there for a week before actually shipping. They tried to process a new charge at that point since they don't technically charge until it actually ships (then the old charge is released back to the account). So you need double the cost of the purchase for it to go through. It was payday, so at that moment of time the account was flush and had enough for it to go through.

All that aside, since I just canceled the original order and placed a new one that shipped immediately, the order went right through with zero issues.

Guess I need to plan better on a large purchase next time or not buy something that doesn't ship immediately.

Re: The complaining about Amazon thread
 

Normally, I have nothing bad to say about Amazon. While this is true for any online retailer, in this particular case it was a sale by Amazon. I just purchased Zack Snyder's Justice League yesterday, it was delivered today. Nice fast delivery. My only pitchabitch about online retailers is that when you buy a video expecting to get it in pristine condition (because it's new), and the slipcover is messed up. I know slipcovers don't mean squat to some of you but to some of us, it's something we prize along with the rest of the package. When we buy it in a B&M store, we can pick and choose which one we want, but when you buy it online, you're at their mercy. Well, this slipcover is messed up, I'm kinda bummed, but it's not a big enough deal to go through the hassle of sending it back for exchange. It still rankles though.....

Re: The complaining about Amazon thread
 

Tell me about it. If I want something in absolute pristine condition, I find another retailer than Amazon these days. Even independent eBay sellers know how to package things better.

Re: The complaining about Amazon thread
 

^ Yeah, but I wouldn't have been able to get it for $13 on Ebay. Had some Discover cash back to use so I got it for cheaper at Amazon. Another reason why it it probably wouldn't be worth the hassle of sending it back for exchange. It's not really THAT bad, but it's still not one I'd have chosen to buy at a B&M store.

Re: The complaining about Amazon thread
 

My wife and I bought a patio table and chairs from Walmart. It was originally something like $375 for the table and four chair set, but when we bought it (mid August) they were clearing out the garden center and had reduced it to something like $175. But then, two weeks later, they had it on final clearance for $90. Walmart refused to price match their own store, and in fact the CSR didn't seem to even understand the concept of "price matching". So I went to the garden center and got an employee to help me put a patio set on one of those flatbed things they have a few of in that department. I bought the new set for $96.30 all-in at the Garden Center checkout. I then pushed it out the Garden Center gate and up to and through the regular door. I returned it using the original receipt and got a credit for $187.25.

Thanks for making it needlessly complicated, Walmart.