Anyone been blocked from emailing customer service? Unless they removed the option for everyone, I have. No matter what option I choose now, it comes up call or chat. No email.

Yup, I only see Phone and Chat options too.

Fuckin bastards. I guess we'll all have to use the jeff@ email until they fix this shit. It's ridiculous to have to call Amazon CS. Fuck that shit. It's one of the reasons I avoid shopping at BB's site.

It's been that way for months.

I refuse to do the calls (they call you back - seriously?!?! I don't sit by the phone for anyone).

Chat is horrible. I don't always have, or want to make, time for live "support."

Email is much more reliable and 99% of my issues can be taken care of via email with little effort on either part. But "everyone" seems to be doing away with that method. BB and WM both dropped email options months ago - around the same time as Amazon.

Yeah, a lot of companies make it so chat seems to be the primary avenue for support. I actually kind of like it, since its better then waiting 24+ hours in some cases to get a response (chat anyway, not a fan of waiting on hold for phone support). But there are times I prefer email and its weird to not have the option.

What types of things do you call CS/write CS about that you can solve on your own via their site?

They call you back right away. You'd be waiting for, like, 10 seconds after you submit the request, and then your phone will ring.

It's actually quite efficient, because you enter all the order and problem information beforehand on the website, and then press a button, instead of having to dial a number and navigate a phone tree. And the CSR calls you right away, and has all the relevant information in front of them already.

I hope this isn't too much of a disappointment, but I recently tried the jeff@ email address, to see about making some progress toward fixing at least one longstanding bug in Amazon's mobile (wap?) web site. But "Jeff" just goes to customer service, too:




Hello XXXXX,

My name is Kacey, and I'm a Resolution Specialist at Amazon. Thank you for taking time out of your day to share your concerns with us.

I'm very sorry for the incorrect information given to you by Kowsalyadevi. After reviewing the issues you've encountered with our mobile website, I've forwarded your experiences over to the appropriate teams to review the best fixes. I've included your direct feedback as well.

We greatly appreciate any and all feedback we can get as it allows us to continue improving our storefront and customer experiences for the future.

We appreciate your business and hope to serve you again soon.

Best regards,
Kacey S.

Thank you.
Amazon.com



---- Original Message: ----



There is nothing wrong with my account and I have already spoken to customer service multiple times and gotten nowhere. If this is truly the best that Amazon can do, and emails to the "Jeff" address go no further than customer service, then I will accept your "f**k you" and move on.

XXXXX


-----Forwarded Message-----
>From: "Amazon.com Customer Service" <[email protected]>
>Sent: Sep 25, 2018 8:20 PM
>To: XXXXX
>Subject: A Message from Amazon Customer Service
>
>Hello,
>
>Thank you for taking time to write to us, I hope you’re doing well!
>
>I’ve read your email thoroughly and understand the level of disappointment you’ve received because of issues you had while using our services.
>
>Please accept my apologies for the inconvenience and trust me we’d never intend to let you suffer so much.
>
>After reviewing the nature of issue, I could confirm that this need to be addressed by different teams as these technical terminologies can be explained and rectified by respective teams.
>
>To avoid speculating and set wrong expectations with you, I’m hereby requesting you to please contact us over the phone so that it would be easier to analyze problems with your account and fix them through appropriate path to be followed.
>
>To contact us, visit and follow the prompts.
>
>Rest assured, we’re here 24 hours a day, 7 days a week for your undivided attention.
>
>Thank you for your patience and understanding, we look forward to hear from you!
>
>Best regards,
>Kowsalyadevi B
>
>Thank you.
>Amazon.com
>
>
>
>---- Original Message: ----
>
>
>
>Hello,
>
>This is my first time using this email address, and I use it now reluctantly, but so far nothing else has worked. I have an older Symbian device as my smartphone, and am pleased that you continue to maintain a scaled-down "mobile" version of Amazon.com. If you don't access this version regularly, you could install the Opera Mini browser on an Android phone or (if you have a spoofing option) spoof as my phone with this user-agent string in a desktop browser:
>
>Mozilla/5.0 (SymbianOS/9.3; Series60/3.2 NokiaE73/044.008; Profile/MIDP-2.1 Configuration/CLDC-1.1) AppleWebKit/525 (KHTML, like Gecko) Version/3.0 BrowserNG/7.2.6.9 3gpp-gba
>
>I have included several attachments to reinforce my points. Firefox.png is your mobile site, spoofed in desktop Firefox.
>
>The main problem, which I first noticed sometime in June and have discussed with Amazon customer service on a number of occasions (check your database) is that it's now impossible to read reviews. See Reviews.jpg for a grab of a reviews page. Clicking anything here simply reloads the page. Clicking a review heading like "Fresh digital codes for sure!" reloads the page. Clicking "Write a Review" reloads the page. Even clicking "Newest First" reloads the page. Your mobile site has functioned reliably for most of the last 7+ years and I am simply asking that you revert to the working code...which must be stashed away on a server somewhere. It's not rocket science. I could likely do the work myself. But I have so far been unsuccessful in lighting the right project manager's chair on fire to get their attention, so am asking for your assistance. If you're going to let the mobile site fall into decay, then please just scrap it entirely and I'll get the hint.
>
>Given this opportunity, I would like to mention two other mobile site issues. 1) I am unable to use it for buying (or even browsing) most audio recordings. A typical search, even when I specify "cd" looks like Search.jpg. That is, 95% of the search hits are "digital downloads"...and you won't sell them to me. Does that make any sense?? 2) Lastly, the final checkout page doesn't provide a full order summary. See Checkout.jpg. Note that I chose Standard (vs. Free) shipping, but the only dollar amount listed is $27.49, the Amazon price for the Invisible Man Blu-ray set on 9/24/18. There is no shipping amount. The final checkout page also fails to list sales tax.
>
>The mobile site has other limitations, too (inability to search reviews, no option for using credit card rewards points, etc.), but I don't expect it to do everything. It's a mobile site and being "small" is okay.
>
>I should also point out that to the best of my knowledge, these limitations exist on your foreign sites as well, i.e. amazon.ca, amazon.co.uk, etc. The buggy reviews code managed to propagate everywhere, so I hope that spreading the fixed code will also be a largely automatic process.
>
>Thank you in advance for your assistance. I hope you can bring about the fixes above, because after all, it's ultimately going to be more money in your pocket. If I can be of any help to your project managers or developers, please feel free to contact me.
>
>Sincerely,
>XXXXX

Yeah, that'll show them.

I'm open to better ideas.

Shop somewhere else?

Amazon doesn't need to be responsive anymore to customer complaints. They have a de facto monopoly over internet shopping and no one threatens them from a business standpoint.

The only thing they fear anymore are possible anti-trust regulations from the Federal Government.

In my experience, Amazon basically just "pays up" to any customer problem. They're not picky about returns, lost-package claims, etc. At least, not unless you have a problematic account.

I had a package delivered yesterday. Since I rarely have an issue, I could probably call and complain and get a replacement or refund immediately.

There seems to be two types of customer service in ecommerce. You have those, like Amazon, who just take the loss and move on (in effort to make every last customer happy). And then you have those who will argue and condescend, in hopes that they don't lose their sale.

Amazon's returns are automated. They take care of any customer problems. My biggest annoyance, is that you have to deal with their numbskull overseas customer service department. I have to close my eyes, put one finger in my ear, while holding the phone and trying to concentrate on what the CS person is saying.

Like you, I mostly dread dealing with Amazon's brain-dead customer service. As you said, they usually are willing to make the customer happy in the end. But they stopped educating their customer service reps beyond the most basic issues.

Amazon increases minimum wage for all U.S. workers to $15 an hour

https://techcrunch.com/2018/10/02/am...ge/?yptr=yahoo

Bad Amazon, bad!

Thanks, Bernie!

Complaint about amazon-UK here... ordered a couple things that were listed as in-stock and ready to ship (through amazon, not 3rd party). Once I placed my order, it gave me an estimate delivery on one item, but said the other item wasn't yet available and would give me an estimate later. Motherfucker, you just said ready to ship, and I even went back to the item page, and it still says ready to ship. What is this fuckery?

I had an item ordered from them (Amazon UK) that showed in stock and ready to ship that was cancelled because they couldn't get any more copies! And it showed in stock when I placed the order. I think their inventory system doesn't update properly.

Again, I find someone I want on a foreign Amazon site (.fr) and it's a fucking marketplace seller "Shipped by Amazon" but they won't ship the fucking BD to the US in spite of Amazon shipping every movie they sell directly here with no problem. It's such fucking bullshit.

Maybe the seller indicated no overseas shipping?

I have wondered about that limitation over the years. The only thing I will say is that many of the international Amazons ship international packages from a different location than their domestic operations. It's structured that way to avoid EU taxes on their business.

It happens too often to NOT be something on Amazon's end. The seller risks nothing by allowing it because Amazon assumes full responsibility for shipping.

In my experience as an FBA seller, I found that Amazon was TERRIBLE at exporting products. At least 50% of them would be marked lost, and Amazon would reimburse me. It got to the point where I'd roll my eyes when I saw an international address come through.

Ebay's export program is terrible too (it's a hands-on program, called the "Global Shipping Program"). I'm not sure why these big companies can't figure out how to handle exports. It's all pretty simple. You fill out everything you can. If you don't know the commodity code, write a good title and value, and foreign customs will figure it out. Done. It's really not that hard.

I've heard a ton of complaints about eBay's global shipping program, including fraud and other issues.

Every sale I post on eBay, the first thing I do is scroll down and turn that shit off. Defaults to On and I'm worried I may forget to change before posting.