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Old 08-20-07 | 08:31 AM
  #76  
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Originally Posted by nemein
So I just recieved an email about having to update my account to pick a new plan due to the price
changes. Looking over the new plans I'm not seeing any that include the e-coupons. Are you doing away
w/ these entirely?

thanks

Originally Posted by blockbuster


Thanks for contacting BLOCKBUSTER Online Customer Care.

Like all retail businesses, we must periodically review our pricing structure. In introducing a wider range of subscription plans, we considered a number of factors including the number of in-store exchanges on a given account. We’re giving our most frequent renters like yourself the option of either continuing with unlimited in-store exchanges at a higher price point or moving to a plan where the number of in-store exchanges is fixed if you'd like to continue with the same rate.

We feel we are still delivering a great consumer value and encourage you to continue your membership by selecting one of the new plans we offer. You can find the details of what is available via "My Account" in the "Subscription Plan" area. Please remember that if you do not select one of the new plans we have to offer before your next regular billing date, we will not be automatically renewing your membership.
Thank you very much for your inquiry.

There are no more e-coupons available.

Sincerely,

Customer Care Associate
BLOCKBUSTER Online
For what it's worth I'm going to leave my account as is and see what happens at the next billing date too It sounds like the coupons are dead though. WRT the "discounted" game rental the stores I've seen the signs in say it's ~$5/game w/ the movie "trade-in". I guess it's better than the $8 they usually want though...

Last edited by nemein; 08-20-07 at 08:34 AM.
Old 08-20-07 | 08:39 AM
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Looks like it is back to Netflix for me after 2 years at Blockbuster.

Does anyone have any recent knowledge if Netflix improved there new releases? I left in the past because it was tough to get a new release from them.
Old 08-20-07 | 10:02 AM
  #78  
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the only two new releases in my queue have a long wait.
Old 08-20-07 | 10:32 AM
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Blockbuster.com is getting WORSE with their ship times. It used to be the next day, TWO max....now it seems like THREE days is the normal. I know this is USPS also, but I wonder if Netflix has the slowdown.

It seems like ALL the HD/BD take longer to ship. I just find this odd....and annoying. I may have to go back to Netflix.
Old 08-20-07 | 11:13 AM
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If you don't get the new releases from Netflix as soon as they are released it's takes a while to get them. I try to get my returns to Netflix on Monday so they will ship the new releases for Tuesday and it's been working really good.

Bob
Old 08-20-07 | 12:27 PM
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Sticking with them.
I just lose the e-coupon and I already swapped DVDs about 4-5 times a month. So this doesn't really change anything for me. This plan is already far superior to Netflix's.
The turnaround is a day or two less than Netflix and I don't have to wait 3 months to get new releases as I did with Netflix.
Old 08-20-07 | 12:44 PM
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Originally Posted by mmconhea
Sticking with them.
I just lose the e-coupon and I already swapped DVDs about 4-5 times a month. So this doesn't really change anything for me. This plan is already far superior to Netflix's.
The turnaround is a day or two less than Netflix and I don't have to wait 3 months to get new releases as I did with Netflix.
I had a real problem with getting a lot of my movies from BB. New releases came fast, but damn if it didn't seem like they only had a copy or 2 of certain Dr. Who episodes. Same with lots of anime.
Old 08-20-07 | 12:46 PM
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So did anyone else cancel and get their "offers" to keep you? I did and all the offered plans say "plan no longer valid" after you select them. What a croc.
Old 08-20-07 | 01:01 PM
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I think I might stick with Blockbuster and the 14.99 plan, you get three trade ins, I'll save those for the must have movies released on Tuesdays..

I left Netlfix 2 years ago because the new releases were a big issue, I suspect it has not changed much.
Old 08-20-07 | 09:25 PM
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Haven't got an answer from BB on this question. Does anyone know?

What happens if you choose the fixed 5 out plan for $17.99 and it begins in the middle of the month. And you had the unlimited in store return prior to that during the beginning of the month. You have 5 or more in store exchanges during that time.

So during all those 5 or more in store exchanges counts toward the "new" limited plan when it starts at the middle of the month. Does that means when you start the new plan, you are screwed and have to wait till next month to get 5 in store exchanges?
Old 08-20-07 | 11:18 PM
  #86  
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I think your "5/month" would really be better stated as "5/billing cycle"... that's just a guess on my part but doing it any other way would be silly IMHO.
Old 08-21-07 | 10:24 AM
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I noticed Blockbuster.com now is advertising Movielink for DOWNLOADABLE movies....interesting, keeping up with Netflix.
Old 08-21-07 | 04:30 PM
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I have a question:

I canceled Blockbuster Online this weekend with a few movies still out. I returned two to Blockbuster yesterday and today I got an e-mail saying they had shipped a few more. Will they keep shipping up until the end of the month? If so, will I get charged as long as I have those discs out?
Old 08-21-07 | 09:44 PM
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Got my email a few days ago, so I canceled today. Eff them. Gonna save my money for now, but might sign up for Netflix in the future.

I also noticed that their cancellation deals are not actually valid - hilarious since so many people will be canceling.
Old 08-22-07 | 10:57 AM
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To update, it appears the MOVIELINK is only an ad, nothing for free.

I still have 1 month left at my $4.99 promo rate for 1 movie. We will see what I do after that month...either Blockbuster or Netflix. Maybe Netflix since BB is getting rid of the game coupons too.
Old 08-23-07 | 02:34 AM
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this all just makes me wonder what exactly their plans were when they started total access less than a year ago


top exec: let's offer a really great deal. we'll gain lots of customers.

smart exec: but we'll lose money

top exec: let's cross that bridge when we get there



8 months later...



top exec: we're losing a lot of money. let's completely change pricing for everyone.

smart exec: shouldn't we grandfather in old accounts to keep customers happy and not look idiots who couldn't plan out 1 year into the future?

top exec: no, because we're losing money. let's also add lots of options, i'm sure customers like choosing from 11 different plans that fall under 3 sets of rules just to watch a movie.

smart exec: let's at least make the limited exchanges an even 2x multiple of the plan. so 2-at-a-time get 4 exchanges, 3-at-a-time get 6 exchanges

top exec: no, i don't like even numbers. 3 and 5 make more sense.


------------------

imo there should only be 2 types of plans:
1) by mail
2) unlimited total access for $3-4 more
Old 08-23-07 | 02:35 PM
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I wonder how many BB customers are jumping ship after these price increases. I suspect that a lot of their lower paying members will be going.

For me, if I wanted to keep unlimited in-store returns, it was basically a 70% increase ($9.99 to $16.99) on the one-at-a-time plan PLUS I would lose the monthly coupon. So that's like paying $7 more an getting $8 less value (used the coupon for game rental). So for those in my shoes, that's way out of line for a price increase.

I'm going with a $4.99 NetFlix plan just to get a few HD-DVD rentals each month (had already started doing this) and rent my SD rentals for a $1 locally. Besides the price increase, the loss of the game rental coupon and the major lack of available HD-DVD stock online did BB in for me.

I liked TotalAccess, but now I hope NetFlix wins the battle after this stunt.
Old 08-24-07 | 08:15 AM
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Originally Posted by sbelli
Besides the price increase, the loss of the game rental coupon and the major lack of available HD-DVD stock online did BB in for me.
Does Netflix have a better HD/BD selection? I have 23 HD/BD in my BB queue and all are on some kind of wait. So, I get the 24th movie...non HD.
Old 08-24-07 | 11:13 AM
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Originally Posted by DJ_Longfellow
Does Netflix have a better HD/BD selection? I have 23 HD/BD in my BB queue and all are on some kind of wait. So, I get the 24th movie...non HD.
You'll find titles with waits as well at NetFlix, but I find they a lot of times they ship anyway regardless of the wait. Either way, they're much better IMO than BB when it comes to HD-DVDs.

There are some titles that aren't even available in HD-DVD on BB website. When "The Departed" first came out on HD-DVD, it wasn't even available thru BB. I got it on the day of release thru NetFlix.
Old 08-24-07 | 11:16 AM
  #95  
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I liked TotalAccess, but now I hope NetFlix wins the battle after this stunt.
Personally I'd rather have both of them around. I'd hate to see what the pricing plans would be like if there was only 1.
Old 08-24-07 | 09:03 PM
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Originally Posted by mphtrilogy
Looks like it is back to Netflix for me after 2 years at Blockbuster.

Does anyone have any recent knowledge if Netflix improved there new releases? I left in the past because it was tough to get a new release from them.
I have always added the upcoming releases to my que before they were out, and I almost never have a wait. This is just my personal experience with Netflix.
Old 08-27-07 | 07:32 AM
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Can you still return TWO envelopes at once for two in-store rentals? I Thought they changed it to one at a time, but I totally forget....I have two envelopes at home, as one movie was a few days late.
Old 08-27-07 | 08:25 AM
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I have 4 i'll be returning tomorrow for 4 new releases so yes you can. I got a second email stating that I needed to pick a plan before my next renewal date so I guess they are giving a one month grace period.

Bob
Old 08-27-07 | 05:15 PM
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Originally Posted by DJ_Longfellow
Blockbuster.com is getting WORSE with their ship times. It used to be the next day, TWO max....now it seems like THREE days is the normal. I know this is USPS also, but I wonder if Netflix has the slowdown.

It seems like ALL the HD/BD take longer to ship. I just find this odd....and annoying. I may have to go back to Netflix.
I get the occasional slowdown with BB and Netflix. I mailed back the DVDs on Thursday, BB received one on Friday, and the other two on Saturday. Netflix received all three on Monday and shipped out all three the same day.

I don't rent HD/BD, but I noticed that BB added this statement to their FAQs topic "Why haven't my movies shipped?": "On occasion, if your top selections are not available at a center near you, and you have fewer than 30 "Available" movies in Queue, a shipment may be skipped."

Since I had only 14 selections in my queue with 12 marked as "Available" they've managed to "skip" one of my 3-at-time "unlimited" mailings. I removed the "Short Wait" selections and added 18 "Available" selections to my queue this morning and by this afternoon they finally got around to shipping my third one.

BB continues to change their rules to accommodate their poorly run/incompetently staffed distribution centers. Netflix has better distribution centers and more available selections. BB ships whatever available selection they can find at their local distribution center with absolutely no regard to your queue order. I suspect that it's probably too much work for them to search for available selections at other distribution centers. Netflix sticks to your queue order and doesn't hesitate to ship from other distribution centers.
Old 08-28-07 | 05:02 PM
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I don't know if it is related by I'm coming up on my renewal time now and my account has seemed to have come to a halt. I turned a couple of DVDs into the store over the weekend and usually when I do that the new ones ship out Mon. but nothing happened. I turned another one in today and while it says it has been turned in, nothing is being sent out for now. I still haven't re-subscribed because I wanted to see what happens, but I guess now I know. Anyone else seeing something similar?


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