Recent Amazon Price Error: You'll be charged unless you return!!
01-20-07 | 03:23 PM
#751
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From: Hockeytown, USA
Originally Posted by MovieExchange
First of all, thanks to Erik68 for the form letter. I used it, and here's the response I got (emphasis mine):
My purchase history at Amazon for 2006 was 12 pages long. In December alone, I placed 18 orders with a total monthly purchase of over $300. I'm also an Amazon Prime customer.
So yeah, I think that those of us that didn't abuse the sale and are regular buyers from Amazon have an easier time getting a favorable response.
My purchase history at Amazon for 2006 was 12 pages long. In December alone, I placed 18 orders with a total monthly purchase of over $300. I'm also an Amazon Prime customer.
So yeah, I think that those of us that didn't abuse the sale and are regular buyers from Amazon have an easier time getting a favorable response.
Thanks!
01-20-07 | 03:48 PM
#752
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Originally Posted by wildman1037
Which email address did you send Erik68's form letter to??? Or did you submit it on their website? If you submitted it on the website, what subject did you use?
Thanks!
Thanks!
01-22-07 | 11:03 PM
#754
I still havent received the other half of my order, therefore can't sent both back. Is their a toll free # for Amazon, or where do I email them, I don't see any links to click for a missing order.
01-23-07 | 12:42 PM
#756
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From: Colorado
Cheers to Erik68! I too used his 'form letter' and got this response:
Thank you for writing to us at Amazon.com.
First, I would like to offer my heartfelt apology for the treatment you have received from us.
We value our customers' trust above all else--it is the foundation upon which Amazon.com was built. Please know that this situation was the result of technical error, and that in no way did we intend for this to happen.
I would like to assure you that you won't be charge your credit card.
I have made a note on your account that you are not to be charged.
Although I have corrected the problem, it is possible that you could receive another e-mail message about the return. If you do, please rest assured that you will not be charged and disregard it.
As a representative of Amazon.com, I want to assure you that we value our customers' trust above all else--it's the foundation on which our company was built. Please know that we'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.
Please know that you are a valued customer of Amazon.com, and I am very sorry if our previous message caused you any offense.
We appreciate your business and hope that we will see you again soon at Amazon.com. ....
Thank you for writing to us at Amazon.com.
First, I would like to offer my heartfelt apology for the treatment you have received from us.
We value our customers' trust above all else--it is the foundation upon which Amazon.com was built. Please know that this situation was the result of technical error, and that in no way did we intend for this to happen.
I would like to assure you that you won't be charge your credit card.
I have made a note on your account that you are not to be charged.
Although I have corrected the problem, it is possible that you could receive another e-mail message about the return. If you do, please rest assured that you will not be charged and disregard it.
As a representative of Amazon.com, I want to assure you that we value our customers' trust above all else--it's the foundation on which our company was built. Please know that we'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.
Please know that you are a valued customer of Amazon.com, and I am very sorry if our previous message caused you any offense.
We appreciate your business and hope that we will see you again soon at Amazon.com. ....
01-24-07 | 12:06 AM
#759
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I was thinking about at it, and I don't think they will charge any more. When a company sells you something (online or b&m) they take the money before they give you the merchandise. Here Amazon has charged what the invoice printed, but they still feel they're owed more. So why aren't they charging the full amount they feel they are owed now (while the customer has the product) and IF the customer doesn't want to pay it, they could return the items for the refund (or dispute it as some plan to do) per their own 30 day policy? I mean if Amazon is so sure that they're in the right, it'd have been no more of a hassle for them to proactively charge everyone on Dec 28th and have the email state, "You have been charged for the remaining balance... you can either keep the items or return them for a full refund" rather than, "we will charge your card for any unreturned items...." Like others, I feel this email was just a threat to get customers to return as much as possible to recoup some loss. If you wanted to order some item from Amazon but were unsure if you'd like it, would they agree to ship you the product for either no or a small fee and only charge you after 30 days if you had not returned it? No. So why would they do a similar thing in this situation when they feel they are due their money?
01-24-07 | 12:44 AM
#760
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Originally Posted by i86time
If you wanted to order some item from Amazon but were unsure if you'd like it, would they agree to ship you the product for either no or a small fee and only charge you after 30 days if you had not returned it? No. So why would they do a similar thing in this situation when they feel they are due their money?
01-24-07 | 06:39 AM
#761
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Have to admit I was leaning towards returning my one single order, until I finally decided to send a last-minute email to amazon stating my concerns about the legality of this situation... only to receive a variation of the form response that not only ignored every one of my points, but somehow calculated that I owed them even more money than what the promotion price error was in my case. So now I'm just annoyed enough to see what really happens in a few days when I don't send their stuff back...
01-24-07 | 07:58 AM
#762
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From: Twin Cities, MN.
I intend to wait and see if they really do try to charge my Amazon co-branded Visa for an additional amount. If they do, I'll dispute it and then cancel the card. I've already obtained the Buy.com Visa (and used its accompanying $30 credit), in any event.
01-24-07 | 08:22 AM
#763
DVD Talk Legend
Maybe we should get our letters together, so we can hit Amazon and our credit card co's with the same thing. 1 letter for those who Amazon said they would not charge again, and 1 for those who got the form letter. Just a thought.
01-24-07 | 10:13 AM
#764
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From: TX
I just sent a slightly modified version of the form letter to Amazon, and I received the following confusing response:
Thank you for letting us know that you mistakenly received a
misrouted e-mail from Amazon.com. This notification does not
reflect any activity on your own account, and you do not need to
take any further action.
We sincerely apologize for this error and any inconvenience it might
have caused.
If you have any questions, please let us know by using the link
below. Thank you.
Please visit the following link to provide the information we
requested:
http://www.amazon.com/rsvp-XXX
Please let us know if this e-mail resolved your question:
If yes, click here:
http://www.amazon.com/rsvp-y?XXXX
If not, click here:
http://www.amazon.com/rsvp-n?XXXX
Please note: this e-mail was sent from an address that cannot accept
incoming e-mail.
To contact us about an unrelated issue, please visit the Help
section of our web site.
Best regards,
Karthik
So, I don't know if they are now backing off or what is going on. I'm paranoid about clicking on any of the RSVP links as that might be some sort of trick to say I approve their previous request to charge my card. After receiving this response, I'm just going to wait and see what happens.
Thank you for letting us know that you mistakenly received a
misrouted e-mail from Amazon.com. This notification does not
reflect any activity on your own account, and you do not need to
take any further action.
We sincerely apologize for this error and any inconvenience it might
have caused.
If you have any questions, please let us know by using the link
below. Thank you.
Please visit the following link to provide the information we
requested:
http://www.amazon.com/rsvp-XXX
Please let us know if this e-mail resolved your question:
If yes, click here:
http://www.amazon.com/rsvp-y?XXXX
If not, click here:
http://www.amazon.com/rsvp-n?XXXX
Please note: this e-mail was sent from an address that cannot accept
incoming e-mail.
To contact us about an unrelated issue, please visit the Help
section of our web site.
Best regards,
Karthik
So, I don't know if they are now backing off or what is going on. I'm paranoid about clicking on any of the RSVP links as that might be some sort of trick to say I approve their previous request to charge my card. After receiving this response, I'm just going to wait and see what happens.
Last edited by n.phelge; 01-24-07 at 10:20 AM.
01-24-07 | 12:36 PM
#767
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That response they sent to n.phelge is meaningless. Its just a CSR who couldn't figure out the situation so they picked a canned response that sounded close and sent it off. They probably have a quota for the number of customer service emails they handle per hour, so 'Karthik' probably didn't give it more than a minute or two of thought before he moved on to the next one. There have been plenty of other similar no-grok responses posted here already.
01-24-07 | 08:38 PM
#768
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From: Wilmington, NC
Okay, so I finally got a CSR to respond via email that actually sounded like he or she took their time to investigate a little before giving a canned response.
I kind of got tired of sending "nice" emails pertaining to this situation; so I flat out told them that they were many people that had the same situation that I had and that they were told to keep their DVDs and that no charges would be made to their card.
In short, my point was how can you tell some people to keep the product but yet tell others to return or pay the price! I told them that was not the fair way to handle the situation. And that until I got a clarification as to why that was, that they did NOT have permission to charge my card again!
Here is the response that I got:
I kind of got tired of sending "nice" emails pertaining to this situation; so I flat out told them that they were many people that had the same situation that I had and that they were told to keep their DVDs and that no charges would be made to their card.
In short, my point was how can you tell some people to keep the product but yet tell others to return or pay the price! I told them that was not the fair way to handle the situation. And that until I got a clarification as to why that was, that they did NOT have permission to charge my card again!
Here is the response that I got:
Thank you for writing to us at Amazon.com.
I apologize for any inconvenience you may have caused with this
matter.
Please allow me to explain, we generally ask International customers
to keep the item instead of returning because as the cost of return
shipping is prohibitively expensive in this case, there is no need
to return the faulty item.
We give assurances to our customers in order not to dissappoint them
from using our service. However, we deliver the work what we promise
to them.
I have looked into your account and see that you were frustrated by
the e-mail which you received from us on December 28, 2007.
First, please allow me to extend my most sincere apologies for any
frustration this matter has caused. I would like to assure you that
I have reviewed all of the previous contacts regarding this matter
and I see that our prior communications have not appropriately
addressed your concerns. I hope that I can be of some help.
I have made appropriate changes on your order and I suggest you to
keep the item with you and no need to return it.
Please rest assured that your credit card will not be charged for
anything. I have passed your message to appropriate department not
to charge anymore from now.
While I know this situation has scarred our appearance in your eyes,
I do want to assure you that this was rare and is not typical of our
normal service levels. Thank you for all of your patience and
understanding. I do hope that you will honor us with another
opportunity to prove the quality of our service to you in the future.
Again, we are very sorry for this inconvenience. We appreciate your
business and hope that we will see you again soon at Amazon.com.
Thank you for shopping at Amazon.com.
I apologize for any inconvenience you may have caused with this
matter.
Please allow me to explain, we generally ask International customers
to keep the item instead of returning because as the cost of return
shipping is prohibitively expensive in this case, there is no need
to return the faulty item.
We give assurances to our customers in order not to dissappoint them
from using our service. However, we deliver the work what we promise
to them.
I have looked into your account and see that you were frustrated by
the e-mail which you received from us on December 28, 2007.
First, please allow me to extend my most sincere apologies for any
frustration this matter has caused. I would like to assure you that
I have reviewed all of the previous contacts regarding this matter
and I see that our prior communications have not appropriately
addressed your concerns. I hope that I can be of some help.
I have made appropriate changes on your order and I suggest you to
keep the item with you and no need to return it.
Please rest assured that your credit card will not be charged for
anything. I have passed your message to appropriate department not
to charge anymore from now.
While I know this situation has scarred our appearance in your eyes,
I do want to assure you that this was rare and is not typical of our
normal service levels. Thank you for all of your patience and
understanding. I do hope that you will honor us with another
opportunity to prove the quality of our service to you in the future.
Again, we are very sorry for this inconvenience. We appreciate your
business and hope that we will see you again soon at Amazon.com.
Thank you for shopping at Amazon.com.
01-24-07 | 11:31 PM
#769
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Amazon sending extremely gracious letters to you people.
Will you guys actually buy stuff from Amazon or are you just going to wait for the next database glitch to exploit and pillage?
Just wondering.
Will you guys actually buy stuff from Amazon or are you just going to wait for the next database glitch to exploit and pillage?
Just wondering.
01-25-07 | 12:21 AM
#770
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From: Near the Great Salt Lake
Originally Posted by Phod
Amazon sending extremely gracious letters to you people.
Will you guys actually buy stuff from Amazon or are you just going to wait for the next database glitch to exploit and pillage?
The above paragraph was a lie. In fact I've never spent an honest penny on a DVD - my entire 600 DVD collection is made up entirely of ones I've pillaged over the years. I know that the same can be said for every person who dared to exploit and rob Amazon like this (and boy were they ever pillaged!) And as mentioned in a previous post, the thing we enjoy most (next to stealing from online retailers) is stealing candy from babies.
Just wondering.
Last edited by Sondheim; 01-25-07 at 12:31 AM.
01-25-07 | 12:30 AM
#771
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From: Malvern, PA
Originally Posted by Phod
Amazon sending extremely gracious letters to you people.
Will you guys actually buy stuff from Amazon or are you just going to wait for the next database glitch to exploit and pillage?
Just wondering.
Will you guys actually buy stuff from Amazon or are you just going to wait for the next database glitch to exploit and pillage?
Just wondering.
01-25-07 | 12:36 AM
#772
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From: Near the Great Salt Lake
Originally Posted by Goldblum
Trust me, the ones who are saying they are boycotting Amazon from now on will be the first ones in line during the next sales glitch.
Last edited by Sondheim; 01-25-07 at 12:53 AM.
01-25-07 | 01:12 AM
#773
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Originally Posted by Phod
Amazon sending extremely gracious letters to you people.
Will you guys actually buy stuff from Amazon or are you just going to wait for the next database glitch to exploit and pillage?
Just wondering.
Will you guys actually buy stuff from Amazon or are you just going to wait for the next database glitch to exploit and pillage?
Just wondering.
As annoying as people that abuse these deals are they are NOWHERE as annoying as the gaggle of knuckleheads that always show up and try to legislate morality.
01-25-07 | 01:48 AM
#774
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Originally Posted by BlackSol
Careful you don't hurt yourself when you fall off that soapbox, champ.
As annoying as people that abuse these deals are they are NOWHERE as annoying as the gaggle of knuckleheads that always show up and try to legislate morality.
As annoying as people that abuse these deals are they are NOWHERE as annoying as the gaggle of knuckleheads that always show up and try to legislate morality.
also to someone who posted their letter above = "December 28, 2007" - ha!
01-25-07 | 02:19 AM
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Originally Posted by romuo
and what makes you say that ??? just frusturated your pillaging was a lil harder than planned? i'm sorry mate but NOWHERE seems a lil biased...
I am just sick and tired of everytime something like this happens all the "holier than thou" douchebags that feel the need to chastize the "evildoers", when it is really no concern of their's.