Recent Amazon Price Error: You'll be charged unless you return!!
01-01-07 | 11:53 AM
#502
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Originally Posted by yourlocalcinema
The best argument I've seen in the thread is about the non-DVDTalk people who used 1-click ordering. These people might not have even known about the sale, let alone the price error. Plenty of people placed authentic orders without "taking advantage" of Amazon, and, if they've already opened the items they legitimately paid for, they're perfectly justified in disputing amazon's extra charges.
01-01-07 | 03:07 PM
#503
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Originally Posted by stingermck
I wonder why some of us are getting the form email, while some, like above are actually receiving some help?
It's not what you write in your email, but who it reaches.
It looks like there are one or two CSRs who know what they're doing. The rest, either couldn't care less or don't speak English - which is the only thing I can think of to explain them blatantly ignoring our emails and sending out generic responses.
I'll send one last email to see if I can get any sense out of anyone, and then I'll just wait and dispute.
01-01-07 | 05:39 PM
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Originally Posted by NeptuneHigh
It looks like there are one or two CSRs who know what they're doing. The rest, either couldn't care less or don't speak English - which is the only thing I can think of to explain them blatantly ignoring our emails and sending out generic responses.
I agree they *should* be able to get the CSRs on the same page, and some of the replies are utterly nonsensical, but the disparity of message within a big company like amazon, especially during this time of year, shouldn't be all that surprising. It's not like this happened at DDD, Planet, etc.
01-01-07 | 06:36 PM
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From: Tennessee (but don't hold that against me)
I've read all of the posts and have not seen this one issue addressed... something that has been bothering me about this for a while...
does anyone else here have an amazon sellers account - similar to ebay where you sell your used items?
with that, amazon has your bank information and when you sell an item, they make a direct deposit into your bank checking account with the funds...
could they possibly try and take the money from your bank account should you dispute the charges with your credit card company?!
does anyone else here have an amazon sellers account - similar to ebay where you sell your used items?
with that, amazon has your bank information and when you sell an item, they make a direct deposit into your bank checking account with the funds...
could they possibly try and take the money from your bank account should you dispute the charges with your credit card company?!
01-01-07 | 06:47 PM
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From: CHICAGO, IL
dount it
Originally Posted by bearkiss
I've read all of the posts and have not seen this one issue addressed... something that has been bothering me about this for a while...
does anyone else here have an amazon sellers account - similar to ebay where you sell your used items?
with that, amazon has your bank information and when you sell an item, they make a direct deposit into your bank checking account with the funds...
could they possibly try and take the money from your bank account should you dispute the charges with your credit card company?!
does anyone else here have an amazon sellers account - similar to ebay where you sell your used items?
with that, amazon has your bank information and when you sell an item, they make a direct deposit into your bank checking account with the funds...
could they possibly try and take the money from your bank account should you dispute the charges with your credit card company?!
01-01-07 | 09:23 PM
#507
DVD Talk Ultimate Edition
Originally Posted by amd555
They can't do that. Its illegal and your money from the bank is protected by FDIC. As far as I know, amazon does not have proper licenses to do withdraws from bank accounts.
01-01-07 | 10:03 PM
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Yes, direct deposit is always bi-directional. There is nothing technical preventing Amazon from abusing that and doing an extraction.
That's one reason people who do direct deposit should always have at least two accounts - one just for receiving direct deposit funds and another seperate account that you sweep the funds into and thus protect them from abuse. Some places, like credit unions, often make it easy and can set you up with two accounts where one account automagically sweeps any and all funds into the other one at COB each day.
That's one reason people who do direct deposit should always have at least two accounts - one just for receiving direct deposit funds and another seperate account that you sweep the funds into and thus protect them from abuse. Some places, like credit unions, often make it easy and can set you up with two accounts where one account automagically sweeps any and all funds into the other one at COB each day.
01-02-07 | 01:15 AM
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From: Muncie, IN [Member formerly known as abrg923]
Originally Posted by Jah-Wren Ryel
Yes, direct deposit is always bi-directional. There is nothing technical preventing Amazon from abusing that and doing an extraction.
That's one reason people who do direct deposit should always have at least two accounts - one just for receiving direct deposit funds and another seperate account that you sweep the funds into and thus protect them from abuse. Some places, like credit unions, often make it easy and can set you up with two accounts where one account automagically sweeps any and all funds into the other one at COB each day.
That's one reason people who do direct deposit should always have at least two accounts - one just for receiving direct deposit funds and another seperate account that you sweep the funds into and thus protect them from abuse. Some places, like credit unions, often make it easy and can set you up with two accounts where one account automagically sweeps any and all funds into the other one at COB each day.
01-02-07 | 06:12 AM
#511
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4th email finally got me somewhere. Maybe.
Mine:
I have received these orders. They were shipped and
labeled as complete by Amazon.com.
Will I be charged more for these competed purchases?
If so I will contact my credit card company for any extra
unauthorized charges.
I would really appreciate to have this matter cleared up, and
return to shopping at Amazon. Thank you!
Amazon:
Thank you for writing to us at Amazon.com.
I apologize for any misunderstanding.
I have checked into Your Account and found that you have purchased
the following items:
xxxx
Rest assured that you will not be charged any additional fees for
items which have already been shipped out.
Please note that if the item you've ordered is sold by Amazon.com,
we will not charge your credit card for any items until after they
enter the shipping process.
However, if you ordered from one of our Marketplace sellers or
Merchant partners, your credit card may be charged at the time of
purchase.
I hope this information helps clear up any misunderstanding. Thank
you again for contacting us at Amazon.com.
Mine:
I have received these orders. They were shipped and
labeled as complete by Amazon.com.
Will I be charged more for these competed purchases?
If so I will contact my credit card company for any extra
unauthorized charges.
I would really appreciate to have this matter cleared up, and
return to shopping at Amazon. Thank you!
Amazon:
Thank you for writing to us at Amazon.com.
I apologize for any misunderstanding.
I have checked into Your Account and found that you have purchased
the following items:
xxxx
Rest assured that you will not be charged any additional fees for
items which have already been shipped out.
Please note that if the item you've ordered is sold by Amazon.com,
we will not charge your credit card for any items until after they
enter the shipping process.
However, if you ordered from one of our Marketplace sellers or
Merchant partners, your credit card may be charged at the time of
purchase.
I hope this information helps clear up any misunderstanding. Thank
you again for contacting us at Amazon.com.
01-02-07 | 08:50 AM
#513
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From: CALI!
Originally Posted by yourlocalcinema
The best argument I've seen in the thread is about the non-DVDTalk people who used 1-click ordering. These people might not have even known about the sale, let alone the price error. Plenty of people placed authentic orders without "taking advantage" of Amazon, and, if they've already opened the items they legitimately paid for, they're perfectly justified in disputing amazon's extra charges.
Wrong. You can't order two sets with 1 click ordering.
01-02-07 | 10:51 AM
#514
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An odd update. I finally called a CSR about this (using the number from the first page) and after 20+ minutes of patient and polite disputing, they said I would not be charged anything additional. I only had one order, I ordered 2 sets of ALF and 2 sets of Married... With Children, and both MWC sets came off as a promotional discount. The CSR barely spoke English and after about 15 minutes of misinformation and polite arguing, I asked for his supervisor. He put me on hold for 5 minutes, asked me to explain my position (I fulfilled the agreed price of the shipped goods and opened them, I am under no obligation to pay additional funds after the sale has been completed, blah, blah, blah....), they put me on hold another few minutes and came back and said there is a note on my account not to be charged and gave me a verification number for the phone call. I'm still skeptical that I'm not going to see another $36 charge show up on my account, but it was an interesting call.
01-02-07 | 11:29 AM
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From: TX
It seems that these CSRs don't have any idea about the history behind this issue, and I doubt that some comment added to an order by a random CSR will affect any overall decision on this topic. I am just going to wait this one out, and if I have to end up paying, then that's not too big a deal, but I'm guessing that nothing else will ever come from this - too much of a possiblity for a bad PR spin by changing the charges for orders after they have shipped. I think that the form email they sent out was just a scare tactic for those who pillaged the system and wouldn't be able to afford the load of stuff they ordered.
01-02-07 | 12:55 PM
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I don't disagree that the CSR note will make a difference, but at least now there's a record of the dialog and they sent a follow-up email:
We always strive to provide a high level of service, and we would appreciate your feedback. Please let us know if we resolved your inquiry.
If yes, click here:
http://www.amazon.com/rsvp-y?c=hvehbecy3389130697&q=pf
If not, click here:
http://www.amazon.com/rsvp-n?c=hvehbecy3389130697&q=pf
Please note: this e-mail was sent from an address that cannot accept incoming e-mail.
To contact us about an unrelated issue, please visit the Help section of our web site.
Best regards,
Neeraj Sharma
http://www.amazon.com
I clicked yes and asked for a confirmation number, I'm happy that it's at least in the system if nothing else.
We always strive to provide a high level of service, and we would appreciate your feedback. Please let us know if we resolved your inquiry.
If yes, click here:
http://www.amazon.com/rsvp-y?c=hvehbecy3389130697&q=pf
If not, click here:
http://www.amazon.com/rsvp-n?c=hvehbecy3389130697&q=pf
Please note: this e-mail was sent from an address that cannot accept incoming e-mail.
To contact us about an unrelated issue, please visit the Help section of our web site.
Best regards,
Neeraj Sharma
http://www.amazon.com
I clicked yes and asked for a confirmation number, I'm happy that it's at least in the system if nothing else.
01-02-07 | 01:17 PM
#517
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I think I have the best response thus far. It took several tries to get it. I was nice, rude, blunt, and grandiose. Finally I received this:
Thank you for writing in to Amazon.com.
Mr. XXXXXXX, I want to let you know that you can absolutely keep the DVDs at the price you were charged. This is actually the first I have heard of this promotion error, so I apologize.
I am currently looking into disabling any automatic retroactive billing that might occur due to this error. Rest assured that I will be watching your account up until the end of January. If I see any charges appear in or around the 28th, I will refund them immediately and send you a confirmation e-mail if necessary.
I do not even think that these refunds will be necessary, but if due to unforeseen circumstances I am unable to prevent these charges they will be removed as soon as I see them. If I am able to insure that the charge is disabled for you I will e-mail you as soon as I know.
Either way, please be aware of two things:
We will not be charging you any additional money for the DVD box sets sold to you with an erroneous price.
Any charges I am unable to prevent will be refunded as soon as I see them.
Thank you for your patience and rest assured you will be hearing from me very soon.
This also confirms that most of the CSRs, have no idea what is going on.
Thank you for writing in to Amazon.com.
Mr. XXXXXXX, I want to let you know that you can absolutely keep the DVDs at the price you were charged. This is actually the first I have heard of this promotion error, so I apologize.
I am currently looking into disabling any automatic retroactive billing that might occur due to this error. Rest assured that I will be watching your account up until the end of January. If I see any charges appear in or around the 28th, I will refund them immediately and send you a confirmation e-mail if necessary.
I do not even think that these refunds will be necessary, but if due to unforeseen circumstances I am unable to prevent these charges they will be removed as soon as I see them. If I am able to insure that the charge is disabled for you I will e-mail you as soon as I know.
Either way, please be aware of two things:
We will not be charging you any additional money for the DVD box sets sold to you with an erroneous price.
Any charges I am unable to prevent will be refunded as soon as I see them.
Thank you for your patience and rest assured you will be hearing from me very soon.
01-02-07 | 01:56 PM
#519
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Originally Posted by cgray
there you go. now... how do we get this amazon watchdog to represent all of us? that's a great response.
01-02-07 | 04:16 PM
#520
DVD Talk Hall of Fame
Originally Posted by Satyricon553
The email I sent to them before I got that response requested that someone actually read what I have written and take the time to write something back to me rather than send a generic email saying the same thing the past 3 correspondences had.
01-02-07 | 06:02 PM
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From: Wilmington, NC
Here is my recent run-in with a CSR @ amazon:
(At least this one had some knowledge of what was going on)
Thank you for writing back to us at Amazon.com.
I've reviewed our previous correspondence and your order].
I sympathize with your frustration. However, please understand that
the information provided in our last message correctly represents our
policy at this time.
As previously mentioned, in reviewing your order placed on December
23, 2006, we discovered that due to an error we did not charge you
the correct amount for the items you purchased. According to the
terms of the promotion, purchasing one DVD at the regular price
entitled you to a free DVD of equal or lesser value. You can view the
terms of the promotion here:
http://www.amazon.com/exec/obidos/AS...nditions.html?
promo=ASBWFYDM3SJCA
Because these items have already shipped to you, you can either keep
the items and we will charge you the amount you should have been
charged or you can return the items – at no cost to you – to
Amazon.com within 30 days. Please note that we can only accept the
return of unopened items in their original condition.
To return items from this order, please visit our Online Returns
Center:
http://www.amazon.com/returns/
As the return is the result of our error, you will not be charged for
return shipping. To make sure you are not charged for return
shipping, please select "Missed estimated delivery time" as the
reason for return in the drop-down box that appears on the form.
Thank you for your understanding. We hope to see you again at
Amazon.com.
All i can tell is that they are still requesting me to return the DVDs in question(2 Seasons of Seinfeld). This guy says that they are sticking to the first email sent out.
(At least this one had some knowledge of what was going on)
Thank you for writing back to us at Amazon.com.
I've reviewed our previous correspondence and your order].
I sympathize with your frustration. However, please understand that
the information provided in our last message correctly represents our
policy at this time.
As previously mentioned, in reviewing your order placed on December
23, 2006, we discovered that due to an error we did not charge you
the correct amount for the items you purchased. According to the
terms of the promotion, purchasing one DVD at the regular price
entitled you to a free DVD of equal or lesser value. You can view the
terms of the promotion here:
http://www.amazon.com/exec/obidos/AS...nditions.html?
promo=ASBWFYDM3SJCA
Because these items have already shipped to you, you can either keep
the items and we will charge you the amount you should have been
charged or you can return the items – at no cost to you – to
Amazon.com within 30 days. Please note that we can only accept the
return of unopened items in their original condition.
To return items from this order, please visit our Online Returns
Center:
http://www.amazon.com/returns/
As the return is the result of our error, you will not be charged for
return shipping. To make sure you are not charged for return
shipping, please select "Missed estimated delivery time" as the
reason for return in the drop-down box that appears on the form.
Thank you for your understanding. We hope to see you again at
Amazon.com.
All i can tell is that they are still requesting me to return the DVDs in question(2 Seasons of Seinfeld). This guy says that they are sticking to the first email sent out.
01-02-07 | 06:18 PM
#522
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From: CANADA
Please note that we can only accept the
return of unopened items in their original condition.
well that part isn't true according to the CSR response I got
"Again, you may return all of the items that have already been opened, despite our regular returns policy for opened media products." that is what I was told ...
well good luck to all ...
return of unopened items in their original condition.
well that part isn't true according to the CSR response I got
"Again, you may return all of the items that have already been opened, despite our regular returns policy for opened media products." that is what I was told ...
well good luck to all ...
01-02-07 | 06:56 PM
#523
Senior Member
Has anyone tried emailing Amazon's Executive Customer Relations Department ([email protected])?
Perhaps if a large number of us contacted them about this matter we could get some better responses. I know I will be sending along a VERY in depth and detailed message just to see what happens.
Just a thought.
Perhaps if a large number of us contacted them about this matter we could get some better responses. I know I will be sending along a VERY in depth and detailed message just to see what happens.
Just a thought.
01-02-07 | 07:03 PM
#524
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Originally Posted by head dvd nut
Here is my recent run-in with a CSR @ amazon:
(At least this one had some knowledge of what was going on)
Blah Blah Blah
All i can tell is that they are still requesting me to return the DVDs in question(2 Seasons of Seinfeld). This guy says that they are sticking to the first email sent out.
(At least this one had some knowledge of what was going on)
Blah Blah Blah
All i can tell is that they are still requesting me to return the DVDs in question(2 Seasons of Seinfeld). This guy says that they are sticking to the first email sent out.
01-02-07 | 07:04 PM
#525
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From: Southern California
There was a story in the LA Times business section today about Amazon's strange pricing practices. This reporter (David Streitfeld, [email protected]) obviously doesn't have much love for Amazon and may be interested in hearing about the subject of this thread.
Last edited by KMH; 01-02-07 at 07:06 PM. Reason: spelling error