Recent Amazon Price Error: You'll be charged unless you return!!
01-30-07, 12:29 PM
#951
I received the following response after disputing their right to charge me more for the orders I placed. I paid for 2 day shipping.
Greetings from Amazon.com
First, I would like to thank you for your ongoing support and
continual purchasing throughout the years. Your purchase history is
outstanding and I would personally like to keep your patronage. You
are certainly the type of customer that we would like to retain.
As I promised in my previous mail, I have researched about the
reminder e-mail from us regarding the processing of charges for your
below-referenced orders.
Please be assured that I am here to help you and ensure that you do
not lose even a penny on the orders placed at Amazon.com.
I sincerely apologize for the inconvenience and frustrations caused
due to previous mail regarding the charging for the orders or return
the orders.
However after researching your orders, I confirm that the amount
paid by you at the time of checkout is correct for all of the
following orders:
Deleted by me
I checked our records and can confirm that this situation was the
result of a technical error, and that in no way did we intend for
this to happen. Please feel free to disregard that notice.
--------------------------------------------------------------------
Please accept my sincere apology that this occurred. As a
representative of Amazon.com, I want to assure you that we value our
customers' trust above all else--it's the foundation on which our
company was built. Please know that we'll continue working hard to
ensure that you receive accurate service, and to minimize the
chances of anything like this occurring again.
We always appreciate customer input on how we can improve our store,
and I have brought this to the attention of the appropriate
department within Amazon.com. I want to assure you that we do take
reports such as yours very seriously.
We want to make sure that you are completely satisfied when you shop
with Amazon.com. Please be assured that we are here to make things
easier for you and will do whatever we can to prevent you from
bearing any kind of loss.
I really appreciate your understanding and patience in this matter
and hope that you give us another chance to serve you better. Please
know that you are a valued customer of Amazon.com, and I am very
sorry if our previous message caused you any offense.
We place great value in your patronage and our business
relationship. I hope this incident does not create a distance
between us.
Once again, I would like to apologize for the inconvenience you have
experienced due to this situation and express our gratitude for the
patience you've displayed thus far and hope to visit soon at
Amazon.com.
Best regards,
Amazon.com Customer Service
http://www.amazon.com
Greetings from Amazon.com
First, I would like to thank you for your ongoing support and
continual purchasing throughout the years. Your purchase history is
outstanding and I would personally like to keep your patronage. You
are certainly the type of customer that we would like to retain.
As I promised in my previous mail, I have researched about the
reminder e-mail from us regarding the processing of charges for your
below-referenced orders.
Please be assured that I am here to help you and ensure that you do
not lose even a penny on the orders placed at Amazon.com.
I sincerely apologize for the inconvenience and frustrations caused
due to previous mail regarding the charging for the orders or return
the orders.
However after researching your orders, I confirm that the amount
paid by you at the time of checkout is correct for all of the
following orders:
Deleted by me
I checked our records and can confirm that this situation was the
result of a technical error, and that in no way did we intend for
this to happen. Please feel free to disregard that notice.
--------------------------------------------------------------------
Please accept my sincere apology that this occurred. As a
representative of Amazon.com, I want to assure you that we value our
customers' trust above all else--it's the foundation on which our
company was built. Please know that we'll continue working hard to
ensure that you receive accurate service, and to minimize the
chances of anything like this occurring again.
We always appreciate customer input on how we can improve our store,
and I have brought this to the attention of the appropriate
department within Amazon.com. I want to assure you that we do take
reports such as yours very seriously.
We want to make sure that you are completely satisfied when you shop
with Amazon.com. Please be assured that we are here to make things
easier for you and will do whatever we can to prevent you from
bearing any kind of loss.
I really appreciate your understanding and patience in this matter
and hope that you give us another chance to serve you better. Please
know that you are a valued customer of Amazon.com, and I am very
sorry if our previous message caused you any offense.
We place great value in your patronage and our business
relationship. I hope this incident does not create a distance
between us.
Once again, I would like to apologize for the inconvenience you have
experienced due to this situation and express our gratitude for the
patience you've displayed thus far and hope to visit soon at
Amazon.com.
Best regards,
Amazon.com Customer Service
http://www.amazon.com
Last edited by Classic Films; 01-30-07 at 12:35 PM.
01-30-07, 01:26 PM
#952
Senior Member
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Originally Posted by cpgator
Apparently some people do believe that stores are required to honor price mistakes. 
15. What if an item is marked the wrong price and the clerk catches it before I pay; am I entitled to buy the item at the price marked?
This is a fact-specific question best answered by a court. A store may not knowingly charge or attempt to charge a price higher than the price marked on the item. MCL 445.354. Therefore, the consumer may have a claim if the store will not sell the item at the price marked. However, the consumer may face obstacles convincing a court that the store knowingly charged the higher price when the pricing mistake is not intentional and will result in an obvious windfall to the consumer.
This is a fact-specific question best answered by a court. A store may not knowingly charge or attempt to charge a price higher than the price marked on the item. MCL 445.354. Therefore, the consumer may have a claim if the store will not sell the item at the price marked. However, the consumer may face obstacles convincing a court that the store knowingly charged the higher price when the pricing mistake is not intentional and will result in an obvious windfall to the consumer.
I question whether all of the arguing about how stores don't have to sell this to you because of nuances of contract law is moot, because this law seems fairly specific and narrowly defined-- making no reference to a contract.
Last edited by excom101; 01-30-07 at 01:33 PM.
01-30-07, 01:40 PM
#954
DVD Talk Limited Edition
Originally Posted by Goldblum
No clue. But if it was advertised as "SPECIAL DEAL: X-BOX 360 FOR $100", then they would be obligated to sell it at that price.
01-30-07, 01:40 PM
#955
DVD Talk Hall of Fame
Originally Posted by Jah-Wren Ryel
Yes, there are LAWS that protect you with with credit cards. With debit cards there are only bank POLICIES. Policies that are subject to arbitrary interpretation by bank employees. I addressed this in my first post on the issue. Please try to follow along if you are going to actually comment on the subject.
Here's the quote again for you to try and read this time.
The protection offered to debit card fraud is similar but with a few exceptions. For example, your liability under federal law is limited to $50, the same as for a credit card, but only if you notify the issuer within two business days of discovering the card's loss or theft. Your liability for debit card fraud can jump up to $500 if you don’t report the loss or theft within two business days.
01-30-07, 02:54 PM
#956
DVD Talk Limited Edition
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Originally Posted by Peep
Just to play devil's advocate, that advertisement could have been a typo or mistake.
@ this whole thread.....
01-30-07, 11:47 PM
#958
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I think this is a new twist: I got a response from an amazon CSR saying that they're going to charge me and then refund the charge! Gotta love all this craziness -- it's been more entertaining than the DVDs themselves...
After researching your account I found that due to a technical error
we are writing you advising that the order need to be returned or
you will be charged.
Therefore to resolve the problem and because I can't stop the charge
from going thru, I will continue to check your order and once you
are charged I will refund the amount charge to your credit card.
Once I have requested the refund I will send you a email confirming
for your records.
As per the email which you have received on January 26, 2007, we
will charge your credit card on February 02, 2007, if the credit
card is charged on the same day you can expect the email from me in
regards to this issue. I will refund the same charges and inform you.
I hope this solution is satisfactory and thanks for shopping at
Amazon.com.
Best regards,
Sirisha
Amazon.com Customer Service
we are writing you advising that the order need to be returned or
you will be charged.
Therefore to resolve the problem and because I can't stop the charge
from going thru, I will continue to check your order and once you
are charged I will refund the amount charge to your credit card.
Once I have requested the refund I will send you a email confirming
for your records.
As per the email which you have received on January 26, 2007, we
will charge your credit card on February 02, 2007, if the credit
card is charged on the same day you can expect the email from me in
regards to this issue. I will refund the same charges and inform you.
I hope this solution is satisfactory and thanks for shopping at
Amazon.com.
Best regards,
Sirisha
Amazon.com Customer Service
01-31-07, 04:01 AM
#960
DVD Talk Special Edition
Originally Posted by xNightfallx
I wonder what will happen now that I closed my bank account and opened up a new one, which also cancles my debit card...
01-31-07, 07:15 AM
#961
Cool New Member
Join Date: Jan 2006
Location: Maryland
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Originally Posted by xNightfallx
I wonder what will happen now that I closed my bank account and opened up a new one, which also cancles my debit card...
Hopefully an overdraft!
