Spent over 20 minutes on my phone call to India....no dice.

Well, the customer service person whne I started asking about returning the DVDs told me that while I only had 4 days to get them back to Amazon, I can still get them back and be refunded all the money I have paid for the DVDs and the shipping cost.
Though the shipping cost is something like $200US for me to send them back as I have to send them express to make sure they arrive in that 4 day time span

She was horribly confused when I started talking about how the order was COMPLETE when they charged me the shipping I paid for the DVDs and shipped the DVDs and that charging me for me after they where shipping was not allowed by my credit card company.

I still plan to hang onto the DVDs .. fight any charges that result.
The shipping I have to pay out to get them back in time is not guranteed to be refunded to me quickly either.

I was curious if anyone who received an email from Amazon stating they were not going to charge you, and to keep the items sent received the latest email? Would be interesting to know if Amazon has gone back on their promise.

Since this whole fiasco started I have taken a wait and see approach, and have not even bothered to contact Amazon since their responses have been so inconsistent toward each individual. If I'm charged I plan to first try to resolve the situation with Amazon before disputing it with my credit card company. Looks like Amazon has given the final deadline when they plan to take action. I'm waiting and prepared to fight back.

Yes, I got the email saying not to worry, and then got a new email saying I would be charged. The clueless Indian Lady I talked to said I was finished being charged. If they charge me, you can bet I will reverse the charges within a few hours. Let DISCOVER and amazon.com duke it out.

Heck, *I* am horribly confused by this statement too!

i knew it and i fuckin' knew it.weeks ago amazon sent me an email saying that they would NOT charge me and i shouldn't be worried and i've just got this email:



WTF?!!! what should i do now?!

All anyone can really do is wait to see what Amazon actually does February 2. I still haven't even opened any of the boxes the orders were shipped in, and planned on waiting until the mess was all sorted out.

"Applies only when all qualifying and benefit products in the promotion are purchased in one order."

This was part of the promotion details. The CSR guy said that means I'm only allowed to place 1 order using the promotion, not multiple. I tried to explan to him that it meant that I had to place both qualifying dvds in the same order to get the deal.

But he did tell me that I can keep one order, since that what the promotion states.

I think the people who were told they could keep the dvd's may be especially screwed since now, based on what Amazon told them, they've waited too long to send in the dvd's.

I'm going to wait and see how this turns out, but it's making me feel very uncomfortable doing business with Amazon (and I didn't even get any dvd's).

I got this same e-mail. I finally called my Chase credit card and told them I was about to be charged a second time by Amazon.com for an order I had already been billed for. I was transferred to a lady in the fraud deaprtment to tell the story. I explained that I was receiving e-mails that stated that since there was a "pricing error", Amazon plans to re-charge me the "corrected amount". She told me not to worry, that they were going to flag my account, and that any attempt to charge me would be disputed and handled by them. She said if a charge did appear, they would handle everything.

I love me some Chase.

I truly hate Amazon now for several reasons:

1. They add ample time to cancel my orders before shipment! Own up to your screwup, Amazon.

2. Despite the glitch, buyers should not be responsible for having to determine if a total price is accurate or not.

3. The email reeks of arrogance with a gift wrapping of thank you.

4. Amazon imposing strict rules for 3rd party sellers to maintain excellent customer service, yet look how they treat customeres themselves. HYPOCRITES.

I also contacted my (Amazon.com) Chase card's fraud dept.
It seems they're getting a lot of calls regarding this.
The man I spoke with also flagged my account and said as long as I had the original invoices, they can't charge more than was originally on those invoices.
He said this was a problem on Amazon's end and not due to anything else.
He said if a charge came through, I would just have to provide copies of the original invoices and file the miscellaneous paperwork for a chargeback.

I am curious about one thing though -
If we file for, and are awarded chargebacks without any problem and with full agreement from our credit card companies, what can Amazon do at that point to get their money??
If the credit card companies agree with us, and we won't have to pay these charges, does Amazon have a case to take this farther??

They could use a collection agency to try and get the money they think is due them.

Got the same generic email that appears to have been sent to everyone and fired one back saying I have 2 emails to back me up from (named) customer reps confirming that no further action would be taken.

They can try all they want..ain't nothing gonna happen

I have also received the same email everyone else seems to be getting. I still haven't received my second DVD. It seems teh USPS lost the DVD as the tracking info stops at Greensboro, NC on December 31 and hasn't been scanned anywhere since then.

I will fight this since I never received both items and therefore cannot return both items.

I realize they could use a collection agency.
I'm just curious how they could go that route when the credit card companies won't let them get the funds through them and are stating it's illegal to do so..
I would think that once a credit card company reviews the dispute, issues a chargeback and contacts you stating you won't be held accountable as it's not a valid charge in their eyes, that Amazon would have no choice but to back off.
What grounds would a collection agency have to come after us if the credit card companies won't allow these charges??

Yeah whoops - not the best english in that sentance.
Im actually wondering if my call to Amazon was the best move. Had a few follow up emails giving me instructions on returning the item and asking if the feedback I received was helpful.

EDIT: Just rang my credit card company. They said they could take up a chargeback with Amazon if I get charged. However it takes time.
What are people here telling there credit card companies? I told them that during a recent promotion order the checkout showed that I had to pay $xx.xx, which I paid when the order was shipped. Amazon came to me a few days after they had shiped it, asking for extra money that should have been charged unless I returned the dvds. Because of international shipping, I only received the dvds shortly before the deadline, and can't get them back without spending heaps.

Some collection agencies buy the account from the creditor and just send threatening letters and make phone calls to scare people into paying them, even though the debt may either not be valid or may be paid or written off already. Actually, that's kinda what Amazon did as well.

I wrote a nasty email yesterday, I got back the same BS response, virtually cut and paste from the original emails.

Just because the credit card company does a chargeback does not necessarily mean the matter is at an end. It just means the credit card company won't make you pay - the merchant has just as much right to pursue collection of th debt independently. If it is large enough, they might even take the person to court and try to get a judgement and a lein.

Will Amazon do that? I dunno, seems like a terribly bad idea for the amount of money for 2 or 4 sets, but it might a reasonable option if they were going after someone who took them for something like 10-20 sets.

I got the same generic e-mail. I'm trying to steer clear of the whole ethics debate, so all that I will say is that all of this is laughable. I wasn't really out to "get" Amazon. I ordered two sets that I would have purchased from them anyway. I knew there was a risk that they would cancel the order and I even thought to myself on that day way back in 2006, that they may charge me, but the DVD's were worth the blind buy. Now, with these e-mails (especially this last one - which just sounds like a continued threat) I'm just thinking of packing the crap back up and sending it back to them.

Will I do business with them again? Possibly. But, to watch these form fed e-mails going out to all of us, I just wonder what else I might have to put up with down the line. I'm not acting innocent. I got two sets for very cheap. They had 5 days to NOT ship the DVD's to me. That doesn't make me innocent. Doesn't make Amazon very efficient either. A few people mentioned earlier that maybe they thought this would be a way to make more sales.

I'm not trying to kick the dying embers of ethical debate and start another fire. I guess I'm just tired of thinking about it. Amazon may have worn me down.

if you were goin to purchase anways..then keep them since even with the promotion applied correctly it would prob? still be a good deal

`someone said earlier they had 3 chase visas with no balances on them- your not a good chase customer since they don't make any money off you

just a heads up- till amazon sends your visas an official explanation...anything the fraud dept tells you sounds just as baloney as anything amazon reps are telling you.. comeon your telling me what you said to the fraud dept wasn't 99% biased towards you?

Is that all you told them? No mention of what the promotion actually was, and
that the price on the total was erroneous? If not, expect that Amazon will most
definately inform the CC company of this and that may make all the difference
as far as additional charges.

Your 1st sentence in #1 you definately have a point on, no orders should
have been shipped. But... Your #2 doesn't hold merit in this situation as a
customer who was unaware of the error would have no issue with the re-charge
as that's the price they expected in the first place. And as far as #4 goes,
I wouldn't exactly call a lot of those who knowingly jumped on this glitch
"customers".

Is it possible that they could also ding your credit rating by filing some type of
non-payment complaint (even if let go by your CC)?

I placed two orders. Both were cancelled by Amazon and disappeared from my account the next day.

But, I did recieve the threatening email today. I have emailed them twice asking for an apology. I got one canned response, and one response where they thought I was complaining about the original cancellation a month ago. I was complaining about today's email.

I had a problem with Amazon a year ago where their computer somehow messed up and charged me huge amounts for shipping on several orders. I caught the problem before the items shipped, so I was never charged, but they still apologized with gift certificates and even gave me two of the 'problem orders' for free.

I was totally impressed. But in the last six months or so, if I have a complaint, I have to go through about three rounds of email before I get a real response, and they don't even offer a $5 courtesy gift certificate.

Has Amazon changed their policy or something? Maybe it just depends on which CS representative you get, but it seems harder to reach the good ones.