Recent Amazon Price Error: You'll be charged unless you return!!
01-12-07 | 05:45 PM
#726
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Originally Posted by ASAPadam
Not sure I get your point, or why you mentioned a site going down. Amazon was up and running the entire time of the glitch. My point is that there was no way to buy these sets at the "correct" sale price even if you wanted to because the glitch removed the price of both sets during checkout.
i cannot (policy) truly express my opinion of several people on this board in regards to their non-sensical whinning
IF YOU COULDNT get it at the correct sale price even if YOU WANTED to pay it THEN pay it NOW and stop whining about how unfair that is
pay what you expected to pay KNOWING that there was an OBVIOUS GLITCH AND NOT A MISPRICE.
those people who openned them then OBVIOUSLY you wanted them bad enough and you should pay what you would have known is the correct price and TRUE WORTH of the products (otherwise you wouldnt have bought it correct?)
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canceling credit card could do a lot more damage to you (higher i-rates) than returning or paying
disputing charges could make you lose credibility with the company if amazon is correct
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also why on earth would someone think free shipping (or shipping not more than any other website) is a profit center for amazon.. your not serious are you? if you are than god help you run a business...
01-12-07 | 05:51 PM
#727
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Originally Posted by romuo
those people who openned them then OBVIOUSLY you wanted them bad enough
-Toilet Dcuk
01-12-07 | 07:17 PM
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Originally Posted by romuo
argh, his point is simple and easy to understand. read again S-l-o-w-ly (btw its different than my 3rd paragraph..in case you get confuzed again)
If a website goes down during a sale, a potential buyer doesn't have the right to a remedy.
And I'm not arguing (or "whinning") that I WANTED to pay the "correct" price when I placed my one order during the glitch. I'm arguing that this was the only price they were selling the sets at for at least half a day. They delivered the goods, completed the transaction and shouldn't be allowed to charge more a month later. I'm not in the habit of paying more for things I bought weeks ago.
01-12-07 | 08:16 PM
#729
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Originally Posted by romuo
argh, his point is simple and easy to understand. read again S-l-o-w-ly (btw its different than my 3rd paragraph..in case you get confuzed again)
i cannot (policy) truly express my opinion of several people on this board in regards to their non-sensical whinning
i cannot (policy) truly express my opinion of several people on this board in regards to their non-sensical whinning
If you want people to stop whining, then do me a favor and stop all of your preaching. Thanks.
01-13-07 | 12:53 AM
#730
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Originally Posted by romuo
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canceling credit card could do a lot more damage to you (higher i-rates) than returning or paying
canceling credit card could do a lot more damage to you (higher i-rates) than returning or paying
01-13-07 | 03:13 AM
#732
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i got this reply from amazon:
thanks again Erik!
Thank you for writing to us at Amazon.com.
Please know that we value your business and as one time exception you
may keep the items you received. I have also notified the appropriate
department and assure you that your credit card will not be charged
for the item.
I hope this solution is satisfactory. We appreciate your business
and look forward to your next visit to our store.
Please know that we value your business and as one time exception you
may keep the items you received. I have also notified the appropriate
department and assure you that your credit card will not be charged
for the item.
I hope this solution is satisfactory. We appreciate your business
and look forward to your next visit to our store.
01-13-07 | 04:29 PM
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From: Malvern, PA
Originally Posted by ASAPadam
Not sure I get your point, or why you mentioned a site going down. Amazon was up and running the entire time of the glitch. My point is that there was no way to buy these sets at the "correct" sale price even if you wanted to because the glitch removed the price of both sets during checkout.
01-13-07 | 05:20 PM
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Originally Posted by Goldblum
...whether the DVDs could actually be ordered at the correct sale price is inconsequential. You can get the correct sale price NOW.
01-13-07 | 05:48 PM
#737
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From: Malvern, PA
Originally Posted by ASAPadam
No need. I already got my order. For free -- the price at the time I ordered them.
01-14-07 | 05:01 PM
#739
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Well, it only took about 12 emails back and forth, but I finally got the answer I was looking for.
Now lets see what happens on the 28th, somehow I don't think it is over yet.
Greetings from Amazon.com.
First, please allow me to extend my sincere apologies for any frustration this matter has caused.
I have checked all your orders and found that you were not charged anything for the items as stated earlier, as your promotional funds were applied on all your orders. I do apologize for all the inconvenience caused to you in this regard.
As this was not what you expected when you placed your order. We strive for convenience and efficiency at Amazon.com, but in this instance we have fallen short of our goal. I'm truly sorry that your impression of doing business with Amazon.com has been so negative.
It is always important for us to hear how customers react to all aspects of shopping at Amazon.com.
However, I have passed your message on to the appropriate department in our company regarding the problem you have encounter. We truly value this kind of feedback, as it helps us continue to improve our store and provide better service to our customers.
We kindly request you to please ignore all the previous response, which is sent to you asking to return the items or else you were charged.
Rest assured, you will be not charged anything even though if you not return the items back to us, As I left a note not to charge your credit card for all the four orders.
Your patience and understanding are greatly appreciated in this regard.
I hope that you will continue to consider Amazon.com for your future online shopping needs.
First, please allow me to extend my sincere apologies for any frustration this matter has caused.
I have checked all your orders and found that you were not charged anything for the items as stated earlier, as your promotional funds were applied on all your orders. I do apologize for all the inconvenience caused to you in this regard.
As this was not what you expected when you placed your order. We strive for convenience and efficiency at Amazon.com, but in this instance we have fallen short of our goal. I'm truly sorry that your impression of doing business with Amazon.com has been so negative.
It is always important for us to hear how customers react to all aspects of shopping at Amazon.com.
However, I have passed your message on to the appropriate department in our company regarding the problem you have encounter. We truly value this kind of feedback, as it helps us continue to improve our store and provide better service to our customers.
We kindly request you to please ignore all the previous response, which is sent to you asking to return the items or else you were charged.
Rest assured, you will be not charged anything even though if you not return the items back to us, As I left a note not to charge your credit card for all the four orders.
Your patience and understanding are greatly appreciated in this regard.
I hope that you will continue to consider Amazon.com for your future online shopping needs.
01-17-07 | 03:07 PM
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From: Wilmington, NC
Originally Posted by flashburn
Well, it only took about 12 emails back and forth, but I finally got the answer I was looking for.
Now lets see what happens on the 28th, somehow I don't think it is over yet.
Now lets see what happens on the 28th, somehow I don't think it is over yet.
What did your final email state to get that kind of response??
All I've gotten so far have been the "tough luck" responses.
01-17-07 | 03:24 PM
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Originally Posted by head dvd nut
What did your final email state to get that kind of response??
All I've gotten so far have been the "tough luck" responses.
All I've gotten so far have been the "tough luck" responses.
01-17-07 | 03:27 PM
#742
DVD Talk Hall of Fame
Here you go. Also note, their response before this was odd, they got confused and thought I had already been charged more. IF you use it, make sure you change whatever details apply to you. Good luck.
I have not been charged anything extra, YET, but I was
told I would be charged $163.92 if I did not return the items from
my 4 orders by January 28th. They are order #.......
Which is contrary to what other people in the exact same position
I am in were told. I know of several people personally who were told by
Amazon that they will not charge anything extra and a note will be
made on their account for them. I am hoping and would appreciate to
receive that same level of customer service since I am such a loyal
customer to Amazon.
told I would be charged $163.92 if I did not return the items from
my 4 orders by January 28th. They are order #.......
Which is contrary to what other people in the exact same position
I am in were told. I know of several people personally who were told by
Amazon that they will not charge anything extra and a note will be
made on their account for them. I am hoping and would appreciate to
receive that same level of customer service since I am such a loyal
customer to Amazon.
01-19-07 | 09:43 AM
#743
DVD Talk Legend
Just for fun, I did a complaint online with the BBB, and they just sent me the following in an email. I explained the situation that all of us are dealing with, quoted Amazon's policy, and everything else that I thought would be important to mention:
The "reasonable efforts" mentioned in the email was simply Amazon responding to the complaint once again spouting off the same email we've all seen over and over again.
You have indicated that you are NOT satisfied with the business' response in the matter.
However, in the judgment of the Better Business Bureau (BBB), the business has responded by addressing the disputed issues and making reasonable efforts to resolve the complaint. Therefore, the BBB is unable to require the business to respond further to your complaint.
However, in the judgment of the Better Business Bureau (BBB), the business has responded by addressing the disputed issues and making reasonable efforts to resolve the complaint. Therefore, the BBB is unable to require the business to respond further to your complaint.
01-19-07 | 01:24 PM
#744
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The BBB is just a PR firm. They are 100% funded by member businesses. Their job is to make their members look good and to recruit new paying members. Non-member businesses get the shakedown to pay up if you file a complaint against them while member businesses "in good standing" (they paid their bills) get kid-glove treatment.
I heard once that the BBB is second only to DeBeers in the effectiveness of their advertising, and that's without having actually run any adverts themselves.
I heard once that the BBB is second only to DeBeers in the effectiveness of their advertising, and that's without having actually run any adverts themselves.
01-19-07 | 10:22 PM
#745
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Originally Posted by NeptuneHigh
If you choose to keep the DVD's, $133.97 will be charged to your
credit card. Your permission is not required to complete this
transaction. This is the amount that should have been charged
(according to the prices listed on our detail pages and you agreed
to pay) at the time that your order was placed. Keeping the DVDs
and paying for half of them still means you'd also be receiving
$133.97 in free DVDs.
credit card. Your permission is not required to complete this
transaction. This is the amount that should have been charged
(according to the prices listed on our detail pages and you agreed
to pay) at the time that your order was placed. Keeping the DVDs
and paying for half of them still means you'd also be receiving
$133.97 in free DVDs.
If you have different amounts in the "will be charged to your credit card" and "in free DVDs" areas, it appears that not only will Amazon charge you, they will be charging you more than you "should" be charged! Having different amounts means your order(s) contained sets that were at different prices, and you've already paid the difference in price between the sets. Now they're telling you that you have to pay the amount of the higher priced set in addition to that!
In other words, the amount in the "will be charged to your credit card" area is not that of the promotional discount error, but the price of the higher priced box set in the order(s).
Last edited by SkyDog; 01-19-07 at 10:27 PM.
01-20-07 | 08:06 AM
#746
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Originally Posted by richard98
Same here. I speculate that their response is based somewhat on how good a customer you've been. I've only placed 10 orders in the last 6 months, 3 of them for these almost free DVDs. The other orders were also fairly small ($20-$30), the total is probably less than $200 for all orders placed in 6 months. For those who got the "right" response, how much do you spend at amazon.com?
First of all, thanks to Erik68 for the form letter. I used it, and here's the response I got (emphasis mine):
Greetings from Amazon.com
First, I would like to thank you for your ongoing support and
continual purchasing throughout the years. Your purchase history is
outstanding and I would personally like to keep your patronage. You
are certainly the type of customer that we would like to retain.
After researching your account, I found that the mail which you
received regarding charging you correct amount for the items you
purchased and asking you to return the items if you don't want us to
charge has been sent due to technical error and I offer my sincere
apologies regarding this issue.
Therefore, I completely confirm that you need not return the items
to us nor pay anything extra and will not receive such mail again.
While I know this situation has scarred our appearance in your eyes,
I do want to assure you that this was rare and is not typical of our
normal service levels. Thank you for all of your patience and
understanding. I do hope that you will honor us with another
opportunity to prove the quality of our service to you in the future.
Hope to see you soon again at Amazon.com
First, I would like to thank you for your ongoing support and
continual purchasing throughout the years. Your purchase history is
outstanding and I would personally like to keep your patronage. You
are certainly the type of customer that we would like to retain.
After researching your account, I found that the mail which you
received regarding charging you correct amount for the items you
purchased and asking you to return the items if you don't want us to
charge has been sent due to technical error and I offer my sincere
apologies regarding this issue.
Therefore, I completely confirm that you need not return the items
to us nor pay anything extra and will not receive such mail again.
While I know this situation has scarred our appearance in your eyes,
I do want to assure you that this was rare and is not typical of our
normal service levels. Thank you for all of your patience and
understanding. I do hope that you will honor us with another
opportunity to prove the quality of our service to you in the future.
Hope to see you soon again at Amazon.com
My purchase history at Amazon for 2006 was 12 pages long. In December alone, I placed 18 orders with a total monthly purchase of over $300. I'm also an Amazon Prime customer.
So yeah, I think that those of us that didn't abuse the sale and are regular buyers from Amazon have an easier time getting a favorable response.
01-20-07 | 08:15 AM
#747
DVD Talk Legend
I sent one of my orders back, mostly because it was something I really didn't want anyway. For those of you who are worried about shipping charges, mine were refunded as soon as they received the dvd's.
And MovieExchange, I think you are right about what kind of customer you are. I actually had 2 orders and the one I wanted they told me just to keep. I made one email and they were very friendly about it.
And MovieExchange, I think you are right about what kind of customer you are. I actually had 2 orders and the one I wanted they told me just to keep. I made one email and they were very friendly about it.
01-20-07 | 09:53 AM
#748
Senior Member
Originally Posted by starman9000
I sent one of my orders back, mostly because it was something I really didn't want anyway. For those of you who are worried about shipping charges, mine were refunded as soon as they received the dvd's.
01-20-07 | 11:21 AM
#749
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Originally Posted by MovieExchange
First of all, thanks to Erik68 for the form letter. I used it, and here's the response I got:
So yeah, I think that those of us that didn't abuse the sale and are regular buyers from Amazon have an easier time getting a favorable response.
After researching your account, I found that the mail which you
received regarding charging you correct amount for the items you
purchased and asking you to return the items if you don't want us to
charge has been sent due to technical error and I offer my sincere
apologies regarding this issue.
received regarding charging you correct amount for the items you
purchased and asking you to return the items if you don't want us to
charge has been sent due to technical error and I offer my sincere
apologies regarding this issue.
Last edited by SkyDog; 01-20-07 at 11:25 AM.
01-20-07 | 11:38 AM
#750
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Originally Posted by SkyDog
It may explain how your response is favorable, but how can it be "due to technical error" for only you?