Not looking good!

As a paying customer, what bothers me most about this outage is the page saying "DVDProfiler.com is temporarily unavailable as we perform routine maintenance. Please check back in a few minutes." This is obviously not true. Shit happens, hardware and software, but if they can post this page, they can post a page saying the real reason. What would it take them, 30 seconds to write a new default page? If I were thinking about paying the $25 for their services right now, I would certainly have second thoughts.

I am not worried about it gang, it will be back up relatively soon. When their ISP migrated from Baltimore to FL they were down about 10 days. It's no big deal just be patient.

Now, as to the features that were listed for Premium Registration($25), you also get all future upgrades to the program. To me IVS' hi-res cover scan have no value because I scan my own covers at far higher resolution than does IVS, in fact if any one wants any of my cover scans I am always happy to send them out. Eliminating the banner ads is of minimal importance. To me the biggie is the "virtually unlimited collection size" online.

Just be patient guys, this is annoying, but Profiler is the best program out there.....unless I choose to develop another program myself.

Skip

What is the resolution for the hi-res scans in the regged version?

Trigun:

120DPI, mine are at 300DPI and each cover is aproximately 10.0MB

Skip

When you load your own cover scans can you delete them afterwards?

Skull:

Sure.

Skip

You get upgrades even with the free version. You just can't download Betas.

Progress is being made. The site message now loads on Netscape 7.1. So, something is being done.

Nothing's changed. There's no reason the site message wouldn't have loaded on Netscape 7 before.

However, their DNS had gone out, and then came back - so it's possible that you could have been able to access the site on one browser and not another.

Thats not DVD profilers HTML, that would be a default message from there server company ISP, what ever...

I paid $25 also... Only to support DVD profiler.

Everything will be ok soon, relax.....

I paid $25 and impatience is not a trait I possess. I too can wait.

Their message wasn't loading on my Netscape before. It kept wanting me to save it in a file. I had to use IE6 to check the message. Since it wasn't loading on my Netscape before, and now it loads ok, something must have changed on their web page.

Obviously there is, since it would not load on mine, and now it does. There are many things you don't know.

Skip,
I think you forgot that the images are stored by IVS at 120dpi. They download to registered users at 100dpi.

Of course if you scan your own that doesn't matter.

Dan W

P.S. I'm hopeful that there will be inhancements to the forum when they get it back up.

This is still happening to me in Mozilla Firefox. I have to use IE6 (or now NS7) to check the message.

I find it inexcusable for a site that accepts peoples money to be down for this long. I run a news/message board like this place with over 16,000 members and we are completely free. The last time we had issues with our hosting provider, we were back up in 24 hours. When that happened (well over a year ago) I rushed home, built a server and took it to a local co-hosting provider with an OC3 pipe and had the server and database up in less than 24 hours.

Tazwolff, that's the norm. Anyone who's serious about their business or web sites can have a site back up within the better part of a day - if they have a lot of data to transfer, a day and a half, two TOPS.

They've been completely down for five days now, with no notice given on their site (and their ISP wouldn't have created that page for them, although they may have given them temporary space to put up the current page), and they may never come back up - or they could come back today.

The point is that we don't know.

And EPJK, here's the source HTML for their home page. There's no reason it wouldn't come up in Mozilla:

This hasn't changed since Saturday. I use Mozilla's Firefox as my primary browser, which uses the same engine to render the page that Netscape's old browser does. It has *always* worked for me.

There is much you do not know. You're likely experiencing the DNS shuffle. If you still can't see the site, try pinging the domain and see what IP you get.

Jough, multiple people have told you that until today the page would not pull up on Netscaoe 7.1. So, I don't care if you say there is no reason it wouldn't because the fact is that it did not pull up. That code you posted does nothing to alter that fact. Facts mean more to me than your opinion. I can't comment on Mozilla Firefox as I don't use it, but another poster has said that it is not pulling up the page, and I believe him given my experience with Netscape. Obviously something changed because Netscape can now read the site. I am not the only one who observed this fact. Jough, you do not know everything. By the way, you have no idea what problems Intervocative has with their hardware and ISP, so anything you say about how quickly that problem should be fixed is just unsubstantiated rumor, and totally worthless.

what HE said!


Plus, DVD Profiler being down is not that big of a deal, in the scheme of things.

I trust it will be back up soon.

I am a Mozilla user and I was getting the download box each time I attempted to access the site, but now I get the page with the graphic stating that they're Temporarily Unavailable.

That's why I posted the code. You can't argue with the facts. It's not my opinion. The code hasn't changed, but their IP address has. All facts. No opinion.

It's like talking to a child. Yes, something changed - their DNS info.

I have over ten years of experience in the web hosting business. I have seen hundreds of sites move, change, upgrade, have problems, fix problems, etc. There is NO hardware problem that cannot be solved with a) money, and b) 24 hours of time.

I don't have to know what their problem was to know that it doesn't take five days to build a new server.

Now, if they got a virus and are trying to recover the data, or if their hard drive crashed and they didn't have a backup, that may take longer. But that's not what their rep said on the HTF. So by this point we can either assume that they were:

a) lying

or

b) incompetent

There is no c.

I called their ISP who assured me that if I (as a potential customer) had a server go down they could set up a new box and have it online within 48 hours at the MOST (which is still a little long, but hey). I didn't ask them about DVD Profiler, since they really shouldn't be talking about the problems of one client to another potential client anyway.

While I do not know the specifics of the DVDP problems they are facing, I do know proper standards one must adhere to in this industry, I’ve been doing it for over 10 years.

If the physical location of the server isn’t local, one must keep a daily or twice daily backup locally. Then all one needs to do incase of server failure is find a new host and upload all data and the server will be live in less than 24 hours. All that’s need is to wait 24-48 hours for the new DNS to propagate.

If it is local and only a drive away one must do the above, plus have a redundancy procedure in place. Either by RAID or daily backups. Then, if anything goes wrong hardware or software wise, all one has to do is go onsite and swap out the parts for new parts.

The best practice, especially for those that charge money is to never lease a shared or dedicated server. Unless that company can offer a 99.9% uptime and 24/7 techs that can service the server. Use your own server on a co-hosted pipe, the server is yours and the connection you purchase.

Taz, I've always found it better to lease dedicated boxes from a dedicated hosting company. They have the datacenter, the bandwidth comes to them, and they have multiple support staff working 24/7. I get a 99.9% uptime guarantee.

There's just no way I could afford to hire five people to work 24/7 (including holidays) just for my boxes. Intervocative is probably in the same boat - let the server experts handle the server.

Of course, if you're going to go that way, you need an ISP that can fully manage the box on site.

Intervocative is located in Kansas while their ISP is in Texas, so they probably lease a dedicated box rather than co-locate.

So, we have Skip and Dan now. With Dan Rudolph (Ace) over at HTF, we almost don't need the forums back. Who else is here? Of course without any updates to whine about, there's nothing fun to talk about anyway.

I've found this whole thing rather amusing. 10 pages now because they're down for a few days? This is really out of control. If they still work at H&R Block, they probably don't have a ton of time right now to work on the problem. I'm sure they're doing the best they can. I'll wait it out for now.