1. Where did this come from.

2. Do they have to stick by a coupon code like this? Can you fight it?

Hmm, when I put in the promo code, it says it's expired.

That's a good question. From the looks of it, it seems it may be a discount applied by CS reps if they give you a discount on your order or something.

I don't think they are obligated to honor it though.

I got to the final page finally and was about to hit order and noticed this.

Customer Service 80% Off Cart is not eligible for promotion

DEAD!

by the time I got through, the 80% off code was deemed "not eligible".

woah, my payment summary has two different amounts, my cc payment has the discount applied, my order total does not... probably shouldn't chance it.

At least I got a couple good Fox BD prices...

At these prices, just buy 'em up. you could sell everything for a profit anyway. Hell, if I could get this to work unlimited, I'd open up my own damn DVD store!

Yeah, I've given up. I just hope that I wasn't charged, although I never did get to the final screen, so I don't think I will.

i believe it's been fixed. where it shows the coupon and the amount discounted, mine was showing the amount but now it shows 0. the coupon is still in the cart, but it isn't taking anything off.

+1 to JB7, guess I've got to find an equally awesome code for the Band of Brothers and Godfather Blu-rays, and the Freaks and Geeks re-issue. Good luck to those that got in.

anyone else gotten a "We're sorry. This Feature is temporarily unavailable" message when you try to apply promotional code?

That's a new one for me. They may have finally stopped it.

so just who is this code usually sent to??? hmmmmmmmm???????????

From the borders.com FAQ:

7. The last step to placing your order is confirming the information contained on the Order Summary page. You may edit the shipping and payment information or cancel the order. Click on "Order Now" to place the order. Please note that once an order is placed Borders is unable to cancel or modify it in any way.

Might be worth quoting that if they try to cancel your order. Worth a try.

I dunno but I'm guessing they won't be working there long enough now to get a second one.

This is like the only time it's worth shopping at Borders.

So I entered the promotion and it says 80% off but my total does not reflect 80%. Too bad. I didn't think I'd be that lucky.

Same here! I see the discount next to my CC but then under it is the enormous total. I really don't think it's worth the chance, despite it showing the discounted total next to my CC. Anyone else have this situation but go through with ordering it?

If nothing else, we all got an 80% livelier Sunday evening!

I had gotten all the way to the place order screen. Clicked on the final button and refreshed over and over to no avail. The screen just now came up with my total jumping up to regular prices. Under promotional codes it lists "Customer Service 80% off" and right beneath it "For Customer Service Only Use Only"

Oh well, the only thing I was able to get through was the Blu-ray Godfather set for $25, and since that's a pre-order the chances are even higher they'll cancel it. Oh well.

Is there a phone number where you can actually speak to someone about your order at this time on a Sunday?

Damn, I had 2 items in the cart with the code working, but by the time I was able to get a third item (to meet free shipping), it was dead. Too bad, thought I was finally going to get Royal Space Force on HD DVD for a decent price.

don't call anyone, that will only ruin the chances for anyone getting their order.

regarding the different prices on peoples order confirmation pages, this is normal. the amount that it shows is charged to the cc is the only one that matters. every order on borders is like this.

Do not call!!!!!!!

Are you sure? It explicitly said that the promo code was no longer eligible. I was tempted to roll the dice, though, with the discounted price next to my CC. Can anyone else confirm that it's safe to go forward with this?