Hello DECKER,

We know it can be frustrating when things are not working the way you anticipated and we apologize for any inconvenience you may have experienced.

Please follow the service information below to get you back up and gaming as quickly as possible.


With regards,

PS Title Characters
The PlayStation Consumer Services Team


What you need to do :

You will be receiving a box from us with prepaid shipping to our service facility.

Please make sure to read all of the instructions in the Service Information pack-in that is inside the box. Missing one of these steps may affect how fast we can get your system back to you.

Include a copy of your valid Proof of Purchase
A valid Proof of Purchase contains:

Store Name
Item Name
Price
Purchase Date

Please note, we do not accept handwritten receipts.

Pack the system
Please make sure you pack the system as instructed to help prevent damage while it is being shipped to our service center.

Include your Service Information
You can fill out the form on the pack-in or include the information in this email.

Service Information :

Service Request Case #: XXXXXXXXX
Name: Decker
Phone: XXX-XXX-XXXX
Address:
Model #:
Product Name: PLAYSTATION 4 HARDWARE

Is there a disk stuck inside your system? YES NO (Circle one)

Frequently Asked Questions on Service :

How long does service take?
Turn-around time for the service is about seven (7) to ten (10) business days from the time we receive the system.

What about my warranty?
Once service is complete, your serviced system will be sent to you with a new 90 day limited service warranty. This new warranty will not affect your original manufacturer's warranty. You will continue to be covered under the remaining portion of your original 1 year warranty. Your service warranty ends 90 calendar days after you receive your system.

Will I receive any notifications about my service?
You will receive emails at the email address you provide to PlayStation Consumer Services. We will send an email when the system is received and another when the system is shipped back to you. Please remember to check your bulk and junk folders for this email.

How do I check the status of my system?
You can check the status of your system online using your Service Request Case Number (shown above).

Important Information About Service :

*Final determination on Warranty Status is determined by the Service Center. Systems that do not meet the Manufacturer's Limited Warranty Terms and Conditions will be considered "Out of Warranty" and there will be a charge for service or your system will be returned to you without service.

This service process is for consumers only. Retailers and third party providers are not eligible.

The Service Center reserves the right to repair, exchange with a factory certified system, or return your system to you according to their diagnosis. If the unit cannot be serviced, a $25.00 assessment fee will be charged, plus shipping and applicable taxes.

Your system will be returned to you at the address you provided. We are unable to change this address once the unit has been processed for service.

Your system will be RETURNED WITHOUT SERVICE due to any of the following:

Excessive wear and tear, neglect, abuse, accident and/or modification.
Serial Number Label has been tampered with, cut, torn or removed.
Model received does not match the model you requested service on.
Invalid Service Request Case #: This service offer is good for thirty (30) days from the date of your request.

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