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Microsoft Surprisingly Admits That ALL Xbox 360s Are Defective

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Microsoft Surprisingly Admits That ALL Xbox 360s Are Defective

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Old 08-18-07 | 09:11 AM
  #201  
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I dropped mine off at UPS yesterday. The counter lady asked what it was because they get tons of them. I told it was a piece of crap X-Box 360. She says they literally get a dozen of them a day. There where 5 or so boxes sitting there that had recently been dropped off.

I can't believe I spent any money on this thing.
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Old 08-18-07 | 09:22 AM
  #202  
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Can someone fill me in on the actual warranty situation?

Do I need to get the extended warranty on my system or do I get 3 years out of the box now?

The warranty package that came with the system says 1 year Express Warranty on Console, 90 days on accessories.

I see the RROD extension here:
http://www.xbox.com/en-US/support/sy...antyupdate.htm

So doesn't look like I need documentation for that.

Are there a lot of other problems out there that would justify the extended warranty or has that become less essential now?
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Old 08-18-07 | 10:02 AM
  #203  
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1 year manufacturer's warranty covers everything
3 years manufacturer's warranty covers RROD

2 year extended ($50) warranty covers everything and stacks with the 1 year for a total of 3 years of complete coverage.

There are other problems like disc scratching, video issues, and dirty disc errors. Whether you think that is worth an additional $50 is up to you. I like the piece of mind.

Last edited by Michael Corvin; 08-18-07 at 10:04 AM.
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Old 08-18-07 | 10:49 AM
  #204  
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I hate extended warranties, but I know it was essential on this given the RROD frequency so I was planning on getting it. Now that it is covered 3 years for that, I am on the fence. I guess I should probably get it any way.
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Old 08-18-07 | 11:06 AM
  #205  
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Originally Posted by Timber
I can't believe I spent any money on this thing.
I feel kind of the same way. I guess mine is on the way back since when I checked my repair status online, it said "no pending repair" and it listed a different serial number for my xbox. That means they're sending me a refurb I suppose, which I'm not too happy about. I would have been just as well off buying a used one in the first place since I'm getting someone else's back. It makes me wonder - if I get a non-RROD malfunction, should I still have to pay for the repair since it's not even the XBox I originally bought and used for 10 months?
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Old 08-18-07 | 11:17 AM
  #206  
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I just filled out the extended warranty cards. Why not.
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Old 08-18-07 | 01:39 PM
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Originally Posted by Michael Corvin
There are other problems like disc scratching, video issues, and dirty disc errors.
How does the warranty cover disk scratching? Do they replace the game, or what? Replacing one new game in itself would make the ext. warranty worth it.
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Old 08-18-07 | 01:55 PM
  #208  
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Originally Posted by dtcarson
How does the warranty cover disk scratching? Do they replace the game, or what? Replacing one new game in itself would make the ext. warranty worth it.
Nope. If it is scratching games they will fix it for free (the system) but you are, for the most part, SOL on the disc. If the disc is on the list they have (maybe all first-party games?) they will replace it for 20$. If you don't have the warranty and it is scratching discs then you have to pay for the console repair.
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Old 08-18-07 | 02:43 PM
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they never replace a game due to being scratched.
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Old 08-19-07 | 10:32 PM
  #210  
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Ack! My launch-day 360 finally received the 3RROD! I was really bummed out. But I went to the Xbox site and was able to submit a warranty claim online, and it's covered, so I really can't complain. I appreciate being able to submit the claim online rather than going through a phone maze and being put on hold for 1/2 an hour.

Now the adventure begins.
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Old 08-19-07 | 10:51 PM
  #211  
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Originally Posted by sracer
Ack! My launch-day 360 finally received the 3RROD! I was really bummed out. But I went to the Xbox site and was able to submit a warranty claim online, and it's covered, so I really can't complain. I appreciate being able to submit the claim online rather than going through a phone maze and being put on hold for 1/2 an hour.

Now the adventure begins.
Consider yourself lucky. I was unable to submit my claim online, it kept giving an error and a message to call the 800 number. While calling can take some time and be very frustrating I can't complain I got my box 3 days after I called. It is scheduled to arrive at the repair center 8/22/07, I hope it is a quick turn around after they recieve it.
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Old 08-22-07 | 12:55 PM
  #212  
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I just got my 360 back from repair, although I haven't had a chance to set it up yet. For what it's worth, that means it took 20 days from the time I called in the repair to the day I got it back. I think they sent a refurb though.
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Old 08-22-07 | 12:59 PM
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Originally Posted by redcat
I just got my 360 back from repair, although I haven't had a chance to set it up yet. For what it's worth, that means it took 20 days from the time I called in the repair to the day I got it back. I think they sent a refurb though.
Nice. Friday will be 20 days for me. Did you get an email with a shipping notice and tracking number, or did the refurb just show up?
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Old 08-22-07 | 01:16 PM
  #214  
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Originally Posted by UncleGramps
Nice. Friday will be 20 days for me. Did you get an email with a shipping notice and tracking number, or did the refurb just show up?
They had my name spelled incorrectly on my e-mail, so they probably sent them but they of course never showed up. And I guess I got a brand new unit as opposed to a refurb since the manufacture date says August 9, 2007. Maybe I can actually have some confidence in this one.
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Old 08-22-07 | 01:21 PM
  #215  
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Does it have the HDMI port?
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Old 08-22-07 | 01:54 PM
  #216  
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Originally Posted by pinata242
Does it have the HDMI port?
I just checked - it doesn't have one. Does that mean it's a refurb then?
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Old 08-22-07 | 02:03 PM
  #217  
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I don't know. It's weird that it has a later manufacture date than mine (7/3/2007) but doesn't have HDMI.
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Old 08-22-07 | 03:14 PM
  #218  
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Originally Posted by pinata242
I don't know. It's weird that it has a later manufacture date than mine (7/3/2007) but doesn't have HDMI.
One of the podcasters mentioned that it depends on which warehouse/manufacturing plant it came from.
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Old 08-22-07 | 03:43 PM
  #219  
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Originally Posted by pinata242
I don't know. It's weird that it has a later manufacture date than mine (7/3/2007) but doesn't have HDMI.
I got to thinking - maybe it's just a new core model (since those still don't have HDMI).
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Old 08-22-07 | 04:10 PM
  #220  
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Originally Posted by Vandelay_Inds
Wow. I almost bought a 360 some months ago. Glad I didn't. It seems fun but no way am I going through all this return bullshit. Consoles should be made to last decades, not months.

I'll get one when the design has been definitely fixed.
My Pong, and Atari 2600 still work.
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Old 08-22-07 | 04:12 PM
  #221  
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Originally Posted by Vandelay_Inds
Wow. I almost bought a 360 some months ago. Glad I didn't. It seems fun but no way am I going through all this return bullshit. Consoles should be made to last decades, not months.

I'll get one when the design has been definitely fixed.
Well, it might have been fixed with the new heatsink and whatever modifications they've done recently to that X-clamp thing. We probably won't know for a few months and more recent buyers/recent returns start mentioning they're good. Problem with this hardware issue is that it's hard to say "it's completely fixed" until at least 6 months - one year down the line.

Meanwhile, my new or refurbed system shipped out on the 21st back to me. Don't care if i get HDMI that much or not, but i hope it's a new system like others.
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Old 08-22-07 | 04:38 PM
  #222  
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Originally Posted by Vandelay_Inds
Consoles should be made to last decades, not months.
My original NES worked for 3 years before having problems (the screen would stutter when scrolling).

My original SNES died after maybe 5 years or so. It would crash hard after the initial boot screen came up.

Other than those systems, I think the rest of my systems work, although I would guess most of them haven't seen action in a few years. I did boot up my 3DO last year and it was still working okay. Maybe I'll try my Saturn next.
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Old 08-22-07 | 06:15 PM
  #223  
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Sent my first 360 in for repair now after 1 month sent my Elite in for repair. WTF

You think if you call a system The Elite it would have all the bugs worked out.
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Old 08-22-07 | 06:21 PM
  #224  
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I haven't really followd the business end of this mess but has anyone lost his or her job over the 360 design flaws?
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Old 08-22-07 | 07:09 PM
  #225  
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Originally Posted by Giantrobo
I haven't really followd the business end of this mess but has anyone lost his or her job over the 360 design flaws?
No, he just got paid a ton of money to go work for EA.
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