Microsoft Surprisingly Admits That ALL Xbox 360s Are Defective
07-30-07 | 09:22 AM
#151
DVD Talk Godfather
Originally Posted by KurrptSenate
my 360 ate my copy of gears......again.
it left a ring about 3mm wide the entire way around. it wouldn't even get past the opening credits.
I buffed it for about 6 minutes with a microfiber cloth and got it to work. I'm going to talk to my manager-friend this week to see if he has a brand new one in stock and swap them out
it left a ring about 3mm wide the entire way around. it wouldn't even get past the opening credits.
I buffed it for about 6 minutes with a microfiber cloth and got it to work. I'm going to talk to my manager-friend this week to see if he has a brand new one in stock and swap them out
07-30-07 | 01:01 PM
#153
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From: Muncie, IN [Member formerly known as abrg923]
Originally Posted by Decker
What do you mean, they're no longer shipping coffins? How are you supposed to send your faulty unit back?
This issue is so upsetting to me, even though mine hasn't had a problem so far *knocks wooden desk*, but my best friend who got his the same time as me had his die. If they're acknowledging that this is such a huge problem and by looking at this forum, it clearly is, then they should be working harder to make it right.
I read that people who get a refrub are having trouble playing the XBLA games they paid for. From what I understand now they can only play while signed into Live or something. That really doesn't seem right since it's entirely MS' fault that they don't have their original unit. I love the 360 and would love to cut them some slack, but they don't deserve any. I feel so bad for all of you who are being put through this inconvenience and expense (like abrg above paying for his shipping). That ain't right.
This issue is so upsetting to me, even though mine hasn't had a problem so far *knocks wooden desk*, but my best friend who got his the same time as me had his die. If they're acknowledging that this is such a huge problem and by looking at this forum, it clearly is, then they should be working harder to make it right.
I read that people who get a refrub are having trouble playing the XBLA games they paid for. From what I understand now they can only play while signed into Live or something. That really doesn't seem right since it's entirely MS' fault that they don't have their original unit. I love the 360 and would love to cut them some slack, but they don't deserve any. I feel so bad for all of you who are being put through this inconvenience and expense (like abrg above paying for his shipping). That ain't right.
I'm actually glad they didn't ship me a coffin. It cut the time I would've been without the 360 in half.
07-30-07 | 01:48 PM
#154
DVD Talk Godfather
Originally Posted by KurrptSenate
never heard of them. have you had any problems putting on the covers? does your 360 like them?
They run about $1 each. You can buy packs of 5 at Wal-Mart and I've seen 20 packs at Staples. I bought a 50 pack off ebay and another through a cheap link at froogle.
Even if they aren't 100% at least you won't be permanently damaging your games.
07-30-07 | 02:02 PM
#156
DVD Talk Godfather
I'm sure it is, but I think such a small investment per game($1) would be worth it to guarantee they not get scratched beyond playability. I'd say it's at least worth checking into for $5 for a trial run.
I wouldn't say I'm a huge proponent of them, but they work for me on the 360 and they work great on all my kids DVDs. I know miyu or someone else on here said they didn't have much luck with them so YMMV.
I wouldn't say I'm a huge proponent of them, but they work for me on the 360 and they work great on all my kids DVDs. I know miyu or someone else on here said they didn't have much luck with them so YMMV.
07-30-07 | 02:13 PM
#157
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eh, 5 bucks not to go through this headache, if only for an extended period, would definitely be worth it as long as I could put them on properly.
seems like you'd almost need a straight razor, as if you're putting on tint
seems like you'd almost need a straight razor, as if you're putting on tint
07-30-07 | 02:26 PM
#158
DVD Talk Godfather
Nah, they snap on. But if one of the snaps isn't tight enough the drive won't like it. Easy peasy.
07-31-07 | 06:44 PM
#160
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Mother f'er, I just got another ring of death. This is the second time this has happened. The first one crapped out on me less than 30 days after I bought it. Exchanged that one, no problems for a year and now I get this. This is ridiculous. I'm calling MS right now and I must be holding for at least 20 minutes now.
Damn M$, I was excited to play Gears of War too.
Edit - wrote about the cs experience on my blog, link on the sig. Repair time is ridiculous.
Damn M$, I was excited to play Gears of War too.
Edit - wrote about the cs experience on my blog, link on the sig. Repair time is ridiculous.
Last edited by matrixrok9; 07-31-07 at 08:02 PM.
08-01-07 | 07:51 AM
#161
DVD Talk Limited Edition
I got mine back....seems to play fine. The DVD drive seems a bit louder, so I'm assuming it was different than what I had before. Oh well, at least it works. Downloaded a BUNCH of demos and finally played NCAA 08.
08-04-07 | 07:30 PM
#162
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Here is something to make things easier for your guys
link to the microsoft repair website:
http://service.xbox.com/servicesignin.aspx
Microsoft's US Xbox repair website now online
Posted Aug 04, 2007 at 06:27AM by Victor B.
If your Xbox is in need of repairs, and you're not sure where to turn, we've got some information that might help you. We recently found out that Microsoft has an online service center of sorts for people in the US.
The website, which is linked below, allows you to register your console, whether it be the Xbox or the Xbox 360, to your Windows Live ID. If you need to have it repaired, you can use the site to setup a repair operation for your beleaguered console. Best of all, you can also track the status of the repairs through the system, if only to ensure peace of mind for your gaming investment.
The site will also differentiate between in-warranty and out-of-warranty repairs, though the new terms of Microsoft's warranty should mean that your 360 is still under warranty. Still, just in case you need your original Xbox fixed or you somehow voided your warranty, using the site will net you a US$ 5 discount on repairs.
Truth be told though, we hope none of our readers have to use the service. Still, if you happen to be in trouble, at least you know where to turn.
Posted Aug 04, 2007 at 06:27AM by Victor B.
If your Xbox is in need of repairs, and you're not sure where to turn, we've got some information that might help you. We recently found out that Microsoft has an online service center of sorts for people in the US.
The website, which is linked below, allows you to register your console, whether it be the Xbox or the Xbox 360, to your Windows Live ID. If you need to have it repaired, you can use the site to setup a repair operation for your beleaguered console. Best of all, you can also track the status of the repairs through the system, if only to ensure peace of mind for your gaming investment.
The site will also differentiate between in-warranty and out-of-warranty repairs, though the new terms of Microsoft's warranty should mean that your 360 is still under warranty. Still, just in case you need your original Xbox fixed or you somehow voided your warranty, using the site will net you a US$ 5 discount on repairs.
Truth be told though, we hope none of our readers have to use the service. Still, if you happen to be in trouble, at least you know where to turn.
http://service.xbox.com/servicesignin.aspx
Last edited by Harry Lime; 08-04-07 at 07:33 PM.
08-04-07 | 10:52 PM
#163
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From: Gateway Cities/Harbor Region
Originally Posted by DJ_Longfellow
I got mine back....seems to play fine. The DVD drive seems a bit louder, so I'm assuming it was different than what I had before. Oh well, at least it works. Downloaded a BUNCH of demos and finally played NCAA 08.
Did you get it back or a Refurb?
08-06-07 | 07:36 AM
#164
DVD Talk Limited Edition
Originally Posted by Giantrobo
Did you get it back or a Refurb?
08-06-07 | 11:30 PM
#166
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MS dismisses 'major design flaw' reports
Monday 6-Aug-2007 2:35
Microsoft has responded to an experts' evaluation of the Xbox 360's heat problems, in which a major design flaw is claimed.
The evaluation, carried out by Japanese news source Nikkei, had a thermo design expert analyze the 360's heat radiation system. The test found that a flaw in Xbox 360's design means that it could achieve temperatures of over 100 degrees in the summer (that's hot enough to make a cup of tea).
The expert pointed out that, "the heat sink on the graphics LSI is so small, I wonder if it can really cool down the board." Apparently, Microsoft downsized the graphics LSI heat sink so that the DVD drive could be placed on top.
Worryingly, as well as a launch console Nikkei also tested a machine repaired in May 2007, and the heat sink was still the same downsized unit.
Responding to the report, a Microsoft spokesperson told CVG, "There is no single root cause or systemic issue with any of the Xbox 360 consoles."
With such a complex consumer electronic product that contains more than 1700 different components and 500 million transistors, there are obviously many things that can malfunction at any given time. The vast majority of customers who own Xbox 360 consoles continue to have a terrific experience. "As Microsoft didn't participate in the test, we cannot comment on any findings."
It'll be interesting to see if PS3s then, which also have plenty of transistors and technical innards, start breaking down in the same quantity as Xbox 360s. In the meantime, we're keeping an extra fan on our consoles until the autumn arrives.
Monday 6-Aug-2007 2:35
Microsoft has responded to an experts' evaluation of the Xbox 360's heat problems, in which a major design flaw is claimed.
The evaluation, carried out by Japanese news source Nikkei, had a thermo design expert analyze the 360's heat radiation system. The test found that a flaw in Xbox 360's design means that it could achieve temperatures of over 100 degrees in the summer (that's hot enough to make a cup of tea).
The expert pointed out that, "the heat sink on the graphics LSI is so small, I wonder if it can really cool down the board." Apparently, Microsoft downsized the graphics LSI heat sink so that the DVD drive could be placed on top.
Worryingly, as well as a launch console Nikkei also tested a machine repaired in May 2007, and the heat sink was still the same downsized unit.
Responding to the report, a Microsoft spokesperson told CVG, "There is no single root cause or systemic issue with any of the Xbox 360 consoles."
With such a complex consumer electronic product that contains more than 1700 different components and 500 million transistors, there are obviously many things that can malfunction at any given time. The vast majority of customers who own Xbox 360 consoles continue to have a terrific experience. "As Microsoft didn't participate in the test, we cannot comment on any findings."
It'll be interesting to see if PS3s then, which also have plenty of transistors and technical innards, start breaking down in the same quantity as Xbox 360s. In the meantime, we're keeping an extra fan on our consoles until the autumn arrives.
08-07-07 | 04:44 PM
#170
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From: Earth
so have people who are not having the RROD but are having other issues (freezing) called and had luck now that the warranty has been extended? I need to call back with my existing case number where they were going to give me free shipping both ways but charge me $100 for the 360 I bought in January 06 that randomly locks up. this is my second unit so I'm hoping it goes as smoothly as the first exchange did.
08-07-07 | 04:48 PM
#171
DVD Talk Ultimate Edition
so is MS supposed to give you some kind of email update when they receive your console? they have had mine for a day shy of a week and I haven't heard anything yet.
08-07-07 | 04:50 PM
#173
Originally Posted by ChrisHicks
so is MS supposed to give you some kind of email update when they receive your console? they have had mine for a day shy of a week and I haven't heard anything yet.
08-07-07 | 05:00 PM
#174
Originally Posted by ChrisHicks
so is MS supposed to give you some kind of email update when they receive your console? they have had mine for a day shy of a week and I haven't heard anything yet.
08-07-07 | 05:11 PM
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From: Earth
Originally Posted by Liver&Onions
Mine wasn't the RROD - but 1 red bar, and error code E74 - a GPU fault.