Microsoft Surprisingly Admits That ALL Xbox 360s Are Defective
10-04-07 | 10:00 AM
#451
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From: Jersey represent!
Originally Posted by matrixrok9
Keep us up to date with your situation. It seems like they can't really pinpoint the problem and just blindly choosing a part to "fix".
10-04-07 | 10:38 AM
#453
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From: Atlanta, GA
Originally Posted by Gooter
My uncle's xbox just got the RROD. Question, does he have to send in his hard drive as well or just the unit? Thanks
10-04-07 | 12:02 PM
#454
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From: Part of the Left-Wing Conspiracy
Why hasn't someone (There might be) come out with a "new case" to hold all the XBOX 360 inards and offer more space and better cooling? I would buy something that would hold the 360 stuff along with the HD DVD drive.
10-04-07 | 03:34 PM
#455
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Even though I got the new Halo edition 360, I am probably going to spring for the warranty just in case. I know that I have 90 days from Costco but was wondering at what point should I send the warranty card in. Now or when it is close to my 90 days being up? Do they start from 90 days after the purchase date or the day from the purchase?
Another strange thing is that if you pay with a check, your extended warranty thru Microsoft costs $60 but if you give them your credit card, it is $50. That makes no sense to me.
Another strange thing is that if you pay with a check, your extended warranty thru Microsoft costs $60 but if you give them your credit card, it is $50. That makes no sense to me.
10-04-07 | 03:47 PM
#456
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Originally Posted by Edison
When you go through the automated support website and start a repair ticket they send you a coffin box right? It just says my ticket is open, and there waiting for the unit at the service center.
I can't remember if it was a day or 2 for it to update properly for me stating they sent a box instead of just waiting... you will also get a tracking number for the coffin.
10-04-07 | 04:46 PM
#457
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From: The Janitor's closet in Kinnick Stadium
Originally Posted by brianluvdvd
Another strange thing is that if you pay with a check, your extended warranty thru Microsoft costs $60 but if you give them your credit card, it is $50. That makes no sense to me.
People still use checks?
It probably cost them more to process a check since it actually involves people touching the check and opening the envelope than a credit card which is all electronic.
10-04-07 | 04:57 PM
#458
Originally Posted by Mr. Music
Yeah, they will send you a box... it should update to state that sometime...
I can't remember if it was a day or 2 for it to update properly for me stating they sent a box instead of just waiting... you will also get a tracking number for the coffin.
I can't remember if it was a day or 2 for it to update properly for me stating they sent a box instead of just waiting... you will also get a tracking number for the coffin.
10-04-07 | 05:06 PM
#459
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From: Keizer, OR
Originally Posted by brianluvdvd
Even though I got the new Halo edition 360, I am probably going to spring for the warranty just in case. I know that I have 90 days from Costco but was wondering at what point should I send the warranty card in. Now or when it is close to my 90 days being up? Do they start from 90 days after the purchase date or the day from the purchase?
10-05-07 | 06:15 AM
#460
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From: Atlanta, GA
I called on 9/25 and I *still* haven't received my coffin to send back the RROD 360.
I called them to check on it the other day and was told it was "on the way".
I called them to check on it the other day and was told it was "on the way".
10-05-07 | 09:36 AM
#462
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Originally Posted by Goldblum
Any idea how much business MSFT is losing from this debacle? Any chance the 360 would have surpassed the Wii in sales had there never been a RROD?
10-05-07 | 10:24 AM
#463
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Originally Posted by Gromit
I called on 9/25 and I *still* haven't received my coffin to send back the RROD 360.
I called them to check on it the other day and was told it was "on the way".
I called them to check on it the other day and was told it was "on the way".
10-05-07 | 02:44 PM
#464
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From: Gateway Cities/Harbor Region
Originally Posted by PixyJunket
and no.
10-05-07 | 03:42 PM
#465
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Originally Posted by Giantrobo
I guess we'll never know....
10-05-07 | 04:16 PM
#466
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From: Gateway Cities/Harbor Region
Originally Posted by PixyJunket
We know now.. the difference in numbers really doesn't facilitate the fact that maybe a couple hundred (or even a couple thousand) people aren't buying the system because of the Cirque du Rouge problem. I love both systems but be realistic, the Cirque du Rouge isn't hindering the system's sales progress by any more than a speck in the grand scheme of things.
Ok, fair enough.
10-05-07 | 04:40 PM
#467
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Originally Posted by Mopower
People still use checks?
It probably cost them more to process a check since it actually involves people touching the check and opening the envelope than a credit card which is all electronic.
It probably cost them more to process a check since it actually involves people touching the check and opening the envelope than a credit card which is all electronic.
Amazingly enough when they screw up and double bill you they can't refund the credit card they have to send you a check.
10-05-07 | 04:41 PM
#468
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From: The Janitor's closet in Kinnick Stadium
Originally Posted by Vandelay_Inds
Don't concede so easily. 
For a great number of consumers, perhaps even the majority, to purchase a $400 piece of equipment that is almost guaranteed to fail is not a likely decision. By now most people have heard how their cousin's, neighbor's, buddy's or co-worker's 360 has failed. And a quick glimpse at any Internet board, blog, review site or store feedback section will confirm how widespread the problem is.
Hardcore fanatics may choose to undergo all this bullshit and continually return their consoles, with the certainty that they'll lose their investment altogether after the guarantee runs out, but for most regular folks this is unacceptable.
I wanted and almost purchased one, and would have had it not been for this issue.
For a great number of consumers, perhaps even the majority, to purchase a $400 piece of equipment that is almost guaranteed to fail is not a likely decision. By now most people have heard how their cousin's, neighbor's, buddy's or co-worker's 360 has failed. And a quick glimpse at any Internet board, blog, review site or store feedback section will confirm how widespread the problem is.Hardcore fanatics may choose to undergo all this bullshit and continually return their consoles, with the certainty that they'll lose their investment altogether after the guarantee runs out, but for most regular folks this is unacceptable.
I wanted and almost purchased one, and would have had it not been for this issue.
BS reason. You have a warranty for it. No reason not to get one if you want one.
10-05-07 | 05:12 PM
#469
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Originally Posted by Mopower
BS reason. You have a warranty for it. No reason not to get one if you want one.
10-05-07 | 05:37 PM
#470
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From: The Janitor's closet in Kinnick Stadium
It's not really that big of a hassle. When mine got the RRD all it took was 10min on the phone to get a box and then a month later I was playing again. Hopefully the new units don't have the same problem. I'm just saying that don't let the problems stop you from having fun. I'm actually hoping mine will RRD again so I can get a free game from Microsoft. 
10-05-07 | 07:23 PM
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From: Austin, TX
Originally Posted by Mopower
It's not really that big of a hassle. When mine got the RRD all it took was 10min on the phone to get a box and then a month later I was playing again. Hopefully the new units don't have the same problem. I'm just saying that don't let the problems stop you from having fun. I'm actually hoping mine will RRD again so I can get a free game from Microsoft.
10-05-07 | 08:28 PM
#472
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From: Downtown LA
Originally Posted by Mopower
It's not really that big of a hassle. When mine got the RRD all it took was 10min on the phone to get a box and then a month later I was playing again. Hopefully the new units don't have the same problem. I'm just saying that don't let the problems stop you from having fun. I'm actually hoping mine will RRD again so I can get a free game from Microsoft.
A month...later....not a hassle? I don't get it.
10-05-07 | 08:44 PM
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From: Atlanta, GA
Originally Posted by McHawkson
That's stupid... I received the coffin in 4 business days after I placed a request online (9/21). They should have send the coffin immediately.
If it shows up on Monday, that will be 13 days after I called. I don't see how they will have the repaired console back to me in 4 weeks, which is what they told me when I first called.
10-05-07 | 09:15 PM
#475
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Let me give you one large word: PATIENCE.
It never had been hassle to me. When I got RROD, I would just call in (or request online) and then get a good book to read or catch up DVD/Netflix (I got over 100 in queue). No sweat.
It never had been hassle to me. When I got RROD, I would just call in (or request online) and then get a good book to read or catch up DVD/Netflix (I got over 100 in queue). No sweat.