Cardiff Giant, My 360 died last Tuesday, it did not have the rings also...but I could not play it for a week because it would freeze up! usually in the middle of a high octane round of Halo 2. then it got so bad that it could not get passed the start up screen! the coffin has been on its way since last Wednesday. Luckily for me, I am still covered under the warranty. Did you ever find out what your 360's problem was?

Thanks,
XROD924

Wrap a sweater around the 360 and turn it on, it will eventually overheat and RROD, then call MS and they will fix it under warranty. Also, if you just tell them you have the RROD, they dont have a way to verify it, once it arrives, it just gets fixed and you get a refurb anyway, so just tell them you have the RROD and get it replaced.

:wtf:

Are you saying that you can be too old to play video games? Video games aren't just for kids anymore... If I am physically able, I hope to still be gaming in my retirement on the PS10 and Xbox360^5.

I think you're right. They claim they check them but I think they're getting so many in that they just get them in, toss them into the "to be refurbed" bin, and write up an order for another refurb to be sent out. :lol: -ohbfrank-

Also, although mine was RROD'ing it was intermittent and of course it wouldn't do it while I had the guy on the phone the first time I called. Hell, they know the consoles are fucked up so who's to say you didn't get a RROD?


-----
I called again today and asked the status of my 360. The girl said the unit was "repaired" it on 9/14, which I think is total bullshit because when I asked if I would be getting the same one back she confessed that it could go either way. She said I could get the same one(yeah right) or a refurb at this point but that I would be getting it...or should I say something... back "any day now". I have a feeling I'll be getting a refurb.

I hope this isn't in response to my post about the purchase of an Xbox360 being an "investment," and that the time and effort it takes to replace detracts from such.

$400 for a purchase is still an investment for the general middle class, young or old. The young, nowadays, seem not to grasp that concept, however.

Anyways, please don't take my non-purchase of an Xbox360 personally. I really would love to, but $400 is just the base cost without factoring in the "opportunity cost" that another poster mentioned earlier.

Now...back to my original question: any one know of any reliability reports of the new HDMI consoles? I really don't want to have to wait for the falcon chip...

Heres the email



We have recently learned that Microsoft Corporation is taking the precautionary measure of providing its customers with a free retrofit to the Xbox 360 Wireless Racing Wheel. The Wheels were manufactured during 2006 - 2007. A component in the Wheel chassis may in rare cases overheat and release smoke when the AC-DC power supply is used to energize the Wheel.

There have been no reported incidences of fire, personal injury or property damage due to the Wheel malfunction. Despite no known safety incidents, Microsoft Corporation is advising customers about this because of their strong commitment to ensuring that their products are safe and perform to their design specifications.

Our records indicate that you have purchased one of the Xbox 360 Wireless Racing Wheels listed in this notification through the Amazon.com website and are therefore affected by this safety notice and retrofit.

Owners of the Xbox 360 Racing Wheel should contact Microsoft toll-free at 1-800-4MY-XBOX to register to receive the retrofit and protect against the potential hazard described above. Owners can also print out the retrofit form by going to:

http://www.xbox.com/en-US/support/sy...elretrofit.htm

Instructions will be provided with the retrofit. Microsoft Corporation is notifying and will be coordinating their response activities with the relevant regulatory agencies as required. This may impact retrofit delivery dates.

Owners of the Xbox 360 Wireless Racing Wheel should stop using the AC/DC power supply until they have obtained their retrofit. Owners may continue to operate the Wheel using battery power. While operating in battery mode, the force feedback feature will not be available. Once retrofitted, owners may run the Wheel using AC power and reactivate this feature.

If you purchased this item as a gift for someone, please notify the recipient immediately and provide them with the information on the Microsoft Website concerning these safety issues.

We regret the inconvenience this precautionary measure has caused you but trust you will understand that the safety of our customers is our highest priority.

I thought it was a problem with the wheel itself and not the power supply...

The email seems to state this as well... you are going to install some kind of retrofit kit.. not gonna do that with a power supply.

Probably related to the force feedback which is why you can still use it on batteries as the ff would be disabled.

Interesting. Oh well, good luck with the recall.

Yea, mine was not rrod'ed. reported it a week-a-go. Still waiting for my coffin! I called today, and MAX told me that my console has been repaired and shipped!! WTF! So I talk to some guy named LEROY and he said sorry of course, our mistake. It looks like your box is in WESLACO? Should be at your house tomorrow. Called UPS, They say that they have been billed but no box has arrived? WOW! Well, I guess I'm just gonna have to have a Scooby snack and chill out

Agree that the PS3 got a lot of FW updates, but the only one that annoyed the hell out of me is 1.92 to 1.93...

The site is back up now and mine now says no pending repair as well, but still has the same serial number.... so I don't know what to think.

Prior to the site going down for the upgrade it just had a status of Device received....

What is the link to that site and can you still use it if you already sent you 360 in or will you screw up things by checking it?

https://service.xbox.com/

Can't imagine it would screw up anything, but I guess you never know.

Thanks!

If it is similar to what happened to me last week, it means that a 360 was shipped to you. My status went from "Device received" for a week or so straight to "no pending repair"... 3 days later it arrived on my doorstep. Keep in mind that you'll have to sign for it so be on the lookout. You probably won't get an email from MS telling you it shipped.

It's funny, as I was reading this, it felt like a UPS truck just pulled up outside... (lights/reflections and sounds) but that would be early for UPS.

Here is the info from the website : http://www.xbox.com/en-US/support/sy...elretrofit.htm

Free Retrofit for Wireless Racing Wheel

Published August 22, 2007

As a precautionary measure, Microsoft Corporation is voluntarily providing its customers with a free retrofit to the Xbox 360 Wireless Racing Wheel. The Wheels were manufactured during 2006 - 2007. A component in the Wheel chassis may in rare cases overheat and release smoke when the AC-DC power supply is used to energize the Wheel.

There have been no reported incidences of fire, personal injury or property damage due to the Wheel malfunction. Despite no known safety incidents, we are advising our customers about this because of our strong commitment to ensuring that our products are safe and perform to our design specifications.

Owners of the Xbox 360 Wireless Racing Wheel should print out the retrofit form or call Microsoft at 1-800-4MY-XBOX to register to receive the retrofit and protect against the potential hazard described above. Instructions will be provided with the retrofit. We are notifying and will be coordinating our response activities with the relevant regulatory agencies as required. This may impact delivery dates.

Owners of the Xbox 360 Wireless Racing Wheel should stop using the AC/DC power supply until they have obtained their retrofit. Owners may continue to operate the Wheel using battery power. While operating in battery mode, the force feedback feature will not be available. Once retrofitted, owners may run the Wheel using AC power and reactivate this feature.

Get Started Now
If you have a Wireless Racing Wheel, print out the retrofit form, complete it, and fax or send it in. You'll receive information soon from Microsoft regarding your retrofit. In the meantime, only use your Wireless Racing Wheel in battery mode.

For further information and support, please contact 1-800-4MY-XBOX.

Received my coffin last night, took 7 days to get! so I pack up my 360,slap on the tape,slap on my ref #, slap on the new shipping label......then I notice....that the repair center in located in McAllen, TX!!!! That is about 18 miles from my house. So I call Microsoft and ask," Since the repair center is right down the street, would it be possible to drive over there and give it to them in person, then they could maybe give me an available refurb or even possibly a new one! Because you know Halo 3 is out next week and I sure would like to have my system back sooner than later?(wishful thinking) The rep said that the service center was not set up with a counter that one could actually talk to a person and exchange systems with. The set up they have is that they only accept systems through UPS.......Bummer. I think I am going to call back later tonight and ask if it would be possible to pick it up there when its ready, instead of waiting a week for my 360 to travel 18 miles!!!....I'm sure THAT is gonna go over well.....

MS Muther Fuckers. :mad:

So I called a few days ago for repair status and they said "it was taken care of" and that "I should be getting something back any day now". Then i called again today to see If I could get a UPS Tracking number and now the line is, "We received your unit on 9/14 and the techs are looking at it :rolleyes:, call back on 9/25 to see the status of your repair". What gives?

Yeah.... my status just went back to "Device Received at Service Center" :grumble:

Update on my system....It took a week for the (Empty)box to travel 18 miles to my house, packed the system, took 12 hours to get to service center!!! Now what do I do? Do I call XBOX and hound them about how long it is going to take. Is there any way for the to "know" what is happening to it?.......I'm still eating Scooby Snacks and trying to chill out man, but it is hard, especially on your BDAY weekend and one of your gifts is going to be HALO 3!!!!

It's going to take 3-4 weeks according to this post I saw over on the xbox.com forums:


09-04-2007

We are experiencing a temporary increase in the normal turnaround times for console repairs and exchanges.

In North American, the current turnaround time for a repair is 3 to 4 weeks for the complete process. In Europe, the average turnaround time for a console repair is 20 working days. We are working as quickly as we can to remedy the situation. In order for the process to take as little time as possible, we advise you send your console to us as soon as you can, based on the agreed shipping method.

Mine got the 3 red lights on Thursday. I called Xbox support and they are shipping the box. At least I hope they are. The guy I talked to didn't seem to know how anything worked. At first he didn't say they would send a box, only that I needed to ship it to the repair center. After I asked for an address, all he said was "the repair center". I told him I didn't know the address. He then took a minute, came back and said they send me a box. He also kept trying to repeat stuff back to me before I finished talking. He was driving me crazy. I think I'll be calling back to make sure the box is coming to the correct address.

For future reference... or for those yet to experience the RROD, try submitting the warranty claim/repair request through the xbox website. I was able to and the whole process from submitting the request to receiving my replacement unit was as painless as possible.

I have done that online last Friday after struggle with my phone call connect with them (I used the TDD device). I have not heard from them about it, I wonder how long does the online process takes.