Originally Posted by ntnon

Fandango themselves are doing $75 for $100, so that 25% is better than WalMart's 20%, on the face of it.

Originally Posted by Decker

Where?

Originally Posted by TomOpus

Maybe I'm looking in the wrong spot but this is all I see

Originally Posted by Cardsfan111

Did anyone take advantage of this offer and have it go smoothly? It's been an adventure for me.

Bought 2 movie tickets on Fandango on November 24th, the first day of this special offer regarding bonus codes. I signed up for FanClub to avoid the fees and was enrolled with the 7 day free trial. I was then charged the monthly $9.99 on December 1st.

10-14 days later and I realized I never received the bonus codes via e-mail or anyehwere. When I log into FanClub, I see the $10 code which is part of the monthly service.

I originally couldn't find a phone number to call, so late one evening I submitted an inquiry through the "contact us for help" link on the website. As soon as I submitted, I saw a chat feature so I attempted to utilize that for more immediate help.

The first associate put me on hold multiple times while they researched it, probably for about 10 minutes each time. Despite me explaining that I had monitored my e-mail and junk folder repeatedly, I was told it was likely in my junk folder. I pulled up my junk folder, scanned back over the last week or so and see nothing. Go back to the chat after being "away" for 2 minutes and they've disconnected it.

I entered the chat again--this time a different associate puts me on hold...while on hold, I get an email saying your membership has been cancelled! I quickly type in the chat that I didn't want that. I was then disconnected again!

I requested a chat for the 3rd time and told no associates were available!

The next morning I have an e-mail asking me to call them. Did so and talked to a kind woman who apologized for all the trouble. She indicated it wasn't cancelled. She requested screenshots of the charge on my credit card. I agree to do so, though it seems strange. They should clearly say I paid and was charged. After hanging up, I sent as a reply to the e-mal with the requested info.

A day later, another e-mail asking me to call. This time, I did so and a person told me that she couldn't see any reason why I didn't get the codes. But that it would take 3 days to review.

I'm still waiting with no sign of resolution yet.

Originally Posted by davidh777

Uh oh, the Criterion sale is back. I bought Umbrellas of Cherbourg, but last time they kept adding titles for several weeks, sometimes in cheaper bundles, so I’m holding off on the Samurai titles etc. for now.

Originally Posted by Cardsfan111

I called yesterday and spoke to someone else. It was frustrating from the start -- there was a lot of background noise (call center type sounds) and the lady had a little bit of an accent.

She said she would escalate things and I would hear back in 3+ days. I told her that's what I was told 2 weeks ago and she said it was not escalated then.

They frequently apologize for all the trouble and time it's taken me--the lady yesterday said she could see that I had reached out to them several times. I intend to keep pushing hard for $20 in codes and once they deliver (big assumption, right?), I hope to get someone who might toss something else my way for all hoops I've had to jump through.

Originally Posted by davidh777

I got the deal with two free rentals a couple weeks ago but the codes errored out. I should try again, I guess.

Originally Posted by Spiderbite

Just any FYI for those that did sign up for the Fandango Fanclub: it appears that they do not email you the monthly $10 off coupon code for use at either Fandango or FAH.

You have to go in on their site under the Fanclub section of the "My Account" section and it is posted in there. I assumed it would be emailed like the one last month but that does not appear so. I hadn't gotten any notice about it so far this month, I checked there and saw it posted. It says it expires Feb 4th. I haven't tried it yet to confirm it actually works. That may be a whole other headache.

Originally Posted by lwhy?

Some Disney bundles on sale for $5:
Mary Poppins/Mary Poppins Returns HD: https://athome.fandango.com/content/...undle-/1074751

Originally Posted by Spiderbite

HAs anyone tried splitting up the monthly code for two different purchases? Say you buy a $5 movie and have 5 bucks left over from the code, have you tried using the remaining 5 bucks on a ticket or another movie in a separate purchase before the code expires?