Recent Amazon Price Error: You'll be charged unless you return!!
12-31-06, 02:09 PM
#476
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Originally Posted by jeffrey r
Look, what's done is done. But next time there's a deal like the Family Video $5 off $5, I'd expect all the people around here judging everyone else to pass on it, unless they truly were a new customer. But boy were there lots of orders placed in that thread, many on multiple orders. And again without so much moralizing.
Bottom line, Amazon screwed up, they could have fixed it, they didn't. They have shown in the past they are quite able to cancel orders rather quickly and with very little reason or justifiable reason. They declined to do that.
12-31-06, 02:13 PM
#477
DVD Talk Ultimate Edition
I give up. I'm sending seasons 1-5 of Everybody Loves Raymond back on Tues. Going to be more of a hassle disputing the potential charges than driving down the block and dropping the box off at the PO. I don't like Raymond THAT much to have to deal with a (slightly) guilty conscience (Amazon HAS been good to me these past few years, after all) and phone calls/emails to CSRs.
But I will keep reading this thread though.
But I will keep reading this thread though.
12-31-06, 02:16 PM
#478
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Originally Posted by dtcarson
The situations aren't totally similar, but could this open up precedent for the sender to say "Hey, that thing we sent you, whoops, send it back in mint condition or we'll charge you 49.99?"
12-31-06, 02:16 PM
#479
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Of course, we could just send one DVD box set back and tell Amazon that we wanted to keep the "free" one and are returning the one we should pay for. 
12-31-06, 02:23 PM
#480
DVD Talk Ultimate Edition
Originally Posted by Sonicflood
What was the stated promotion at the time each of you ordered? That's what prevails.
So if they advertise an Xbox for 90% off at $40 and then a million people order it, they can still cancel all those orders and say that they made a mistake on their website and the Xbox was supposed to be $300, despite the fact that $40 was clearly the price that they advertised. And the customer has no recourse because that's Amazon's stated policy.
In essence, the prices/deals that Amazon advertises on their website are never final until they actually authorize your payment and ship your merchandise. Their policy makes it so. At any time before shipment they can tell you, "Sorry, the price we advertised on our website was a mistake. Either pay the higher price or cancel your order."
12-31-06, 02:34 PM
#481
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Bottom line...
You stole fizzy lifting drinks! You bumped into the ceiling which now has to be washed and sterilized, so you get nothing! You lose! Good day sir!!!!
You stole fizzy lifting drinks! You bumped into the ceiling which now has to be washed and sterilized, so you get nothing! You lose! Good day sir!!!!
12-31-06, 02:39 PM
#482
DVD Talk Legend
hehe.
You're a crook. You're a cheat and a swindler! How could you do a thing like this, raise up a little boy's hopes and then dash all his dreams to pieces? You're an inhuman monster!
You're a crook. You're a cheat and a swindler! How could you do a thing like this, raise up a little boy's hopes and then dash all his dreams to pieces? You're an inhuman monster!
Last edited by stingermck; 12-31-06 at 02:43 PM.
12-31-06, 02:41 PM
#483
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Originally Posted by Sonicflood
Bottom line...
You stole fizzy lifting drinks! You bumped into the ceiling which now has to be washed and sterilized, so you get nothing! You lose! Good day sir!!!!
You stole fizzy lifting drinks! You bumped into the ceiling which now has to be washed and sterilized, so you get nothing! You lose! Good day sir!!!!
12-31-06, 02:41 PM
#484
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Originally Posted by TimeandTide
I give up. I'm sending seasons 1-5 of Everybody Loves Raymond back on Tues. Going to be more of a hassle disputing the potential charges than driving down the block and dropping the box off at the PO. I don't like Raymond THAT much to have to deal with a (slightly) guilty conscience (Amazon HAS been good to me these past few years, after all) and phone calls/emails to CSRs.
But I will keep reading this thread though.
But I will keep reading this thread though.
12-31-06, 02:50 PM
#485
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Originally Posted by dollfins1
raymond wasn't part of the sale was it?
12-31-06, 04:00 PM
#487
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Originally Posted by sumdeus
bhauge,
Would you mind sharing what you wrote to invoke such a pleasant response? I thought my message to them was to the point without being aggressive but the response I received was as enigmatic as most of the other responses shared in this thread. You must have the golden touch
Would you mind sharing what you wrote to invoke such a pleasant response? I thought my message to them was to the point without being aggressive but the response I received was as enigmatic as most of the other responses shared in this thread. You must have the golden touch
Dear Amazon -
I'm writing in regards to an email that I received about this order. In it, you state that I was incorrectly charged and that you are requiring me to either return the items or that you will charge me the corrected price. I don't believe that this action is legal for you to do (charging an additional amount for items that you have already shipped and that I have received). In all 4 of my orders, I agreed to pay the amount that was specified on the final checkout screen and nothing more. In fact, quoting from your own email that you send when an item ships:
We thought you'd like to know that we shipped your items, and that this completes your order.
Any action taken by Amazon after I have paid the indicated amount at checkout and after you have shipped (and I have received) is not legal. If you pursue in your action of trying to charge me an additional amount for these orders, I will have no choice but to initiate a chargeback with my credit card company.
I hold Amazon in high regard as a company and I hope to continue to do business with you in the future. Thank you for your attention in this matter.
I'm writing in regards to an email that I received about this order. In it, you state that I was incorrectly charged and that you are requiring me to either return the items or that you will charge me the corrected price. I don't believe that this action is legal for you to do (charging an additional amount for items that you have already shipped and that I have received). In all 4 of my orders, I agreed to pay the amount that was specified on the final checkout screen and nothing more. In fact, quoting from your own email that you send when an item ships:
We thought you'd like to know that we shipped your items, and that this completes your order.
Any action taken by Amazon after I have paid the indicated amount at checkout and after you have shipped (and I have received) is not legal. If you pursue in your action of trying to charge me an additional amount for these orders, I will have no choice but to initiate a chargeback with my credit card company.
I hold Amazon in high regard as a company and I hope to continue to do business with you in the future. Thank you for your attention in this matter.
12-31-06, 04:18 PM
#488
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Originally Posted by bhauge
I don't think I wrote anything special. In fact, I used some of the same wording that others on this forum have used:
12-31-06, 04:23 PM
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Originally Posted by stingermck
No, its not. Thats heavy guilt, giving something back from a different sale, lol.
But you know what, with the issues of dealing with shipping charges on the initial order, and the whole refund process, I think it's opening up more chance for issues by actually returning these things. Adios, and happy new year.
12-31-06, 04:38 PM
#490
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Originally Posted by jeffrey r
But you know what, with the issues of dealing with shipping charges on the initial order, and the whole refund process, I think it's opening up more chance for issues by actually returning these things. Adios, and happy new year.
12-31-06, 05:52 PM
#491
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Originally Posted by legend42
But what if we give back the Everlasting Gobstopper?
12-31-06, 05:54 PM
#492
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Originally Posted by DVDMagic
Of course, we could just send one DVD box set back and tell Amazon that we wanted to keep the "free" one and are returning the one we should pay for.
Last edited by Sonicflood; 12-31-06 at 05:58 PM.
12-31-06, 10:12 PM
#495
DVD Talk Gold Edition
I bought 4 sets during the glitch (2 sets of 2): Married w/Children seasons 2, 3, 4 & 5. I'll probably keep them and not contest the charges if they make them. The only part that kind of annoys me is that I sprang for $3.97/order for shipping, which I normally wouldn't have done...
Sometimes you get the bear, sometimes the bear gets you.
Sometimes you get the bear, sometimes the bear gets you.
01-01-07, 03:38 AM
#498
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The best argument I've seen in the thread is about the non-DVDTalk people who used 1-click ordering. These people might not have even known about the sale, let alone the price error. Plenty of people placed authentic orders without "taking advantage" of Amazon, and, if they've already opened the items they legitimately paid for, they're perfectly justified in disputing amazon's extra charges.
01-01-07, 07:54 AM
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Well, I emailed Amazon again to clarify a few things and try to get a better answer that might make things a little more clearer.
I received a response back and basically what they told me was that the promotional funds were applied to each individual order and that the remainding difference was charged to my credit card and that there were to be no other charges. Each individual orders promotional funds were the total price of both box sets combined.
order #1 = $76.95 (no remaining charge placed on credit card because both sets were of equal value)
order #2 = $63.95 (remaining charge of $1.50 was charged to my credit card)
order #3 = $63.95 (remaining charge of $2.00 was charged to my credit card)
order #4 = $63.95 (remaining charge of $2.00 was charged to my credit card)
order #5 = $63.95 (remaining charge of $2.00 was charged to my credit card)
So, as far as I can tell, that's that in my case. Both of the emails I received from them pretty much told me the same thing - all I really had to pay was the difference in price since I opted for free shipping.
I received a response back and basically what they told me was that the promotional funds were applied to each individual order and that the remainding difference was charged to my credit card and that there were to be no other charges. Each individual orders promotional funds were the total price of both box sets combined.
order #1 = $76.95 (no remaining charge placed on credit card because both sets were of equal value)
order #2 = $63.95 (remaining charge of $1.50 was charged to my credit card)
order #3 = $63.95 (remaining charge of $2.00 was charged to my credit card)
order #4 = $63.95 (remaining charge of $2.00 was charged to my credit card)
order #5 = $63.95 (remaining charge of $2.00 was charged to my credit card)
So, as far as I can tell, that's that in my case. Both of the emails I received from them pretty much told me the same thing - all I really had to pay was the difference in price since I opted for free shipping.
01-01-07, 09:10 AM
#500
DVD Talk Legend
I wonder why some of us are getting the form email, while some, like above are actually receiving some help?