Jeraden

While I believe the CSR should have informed you of the proper way to redeem a coupon, I don't think she had a choice but to cancel the account since that is what you asked to have done. I get pissed off at the places that you ask to have your account closed, then they write back asking questions of what the problem is, etc, instead of just closing the damn thing!

I think you should have just asked to have them apply the coupon through email instead of bitching about it and having them close your account. I'm sure they would have complied.

JesterSlack

That is a good point as well.. However I have had some who cares answers from RMDVD before as well. I have complained that I am not getting any new release titles and they have said so what your still getting movies right? So that tells me... What matters most Quantity over Quality.. I want to be pleased not put through a factory. Does anyone agree to this?

orange

I don't get why Cheap is so upset either... He asked for his account to be canceled and that's exactly what was done. If he wanted help, shouldn't he have just straight-forward asked for it?

And fwiw, I'm a current subscriber of NetFlix, not RMDVD. Out of kicks, I compared ~100 new/old movies (yeah I'm bored) in my queue. While 12 of those were missing at RMDVD, even counting those, RMDVD had 45% out of stock, compared with 70% over at NetFlix. So it looks like they're both bad, just that one is a little less worse than the other.

joe liquor

Agreed. It is apparent from all the debating that goes on in this forum about RMDVD and Netflix that both companies have a problems and that online renting is a work in progress. Everyone pisses and moans about Blockbuster being so terrible and then as soon as they don't get a new release from one of these services they go and rip 'em apart. There was a statment earlier about how it appeared that quanity was more important than quality. As far as I can tell, the goal of most people using these services is to maximize the number of discs they get for their money. So whether it is ten older titles or ten newer titles you are still getting ten titles. Granted if you don't get a new release for a couple of months then I may start complaining, but if it was new releases you were after why did you leave Blockbuster in the first place?

JesterSlack

Ok.. Ok.. What about this?



Guys.. I think my point is, I am looking for great customer service. I don't think that the CSR's over at RMDVD aren't that great. Does anyone have any ideas as to who would be better. I have done both, and I haven't had good luck with either. I am currently with RMDVD, and I busted my account down to Level A, since all my titles are almost new releases, I can't get anything. I would say that now about 89% of my wish list is in High Demand... I think it may be time to go to BB.

Kube

It sounds like many of you were able to (correctly) adjust your expectations about what an online rental store can do. They can't do everything but you do wind up getting a great quantity of films. I usually end up getting about 2 per week. (Would love it if it were three per week but that doesn't look like it's happening.) So, at that rate I'm still saving money vs going to Blockbuster or my local video store. Plus, I don't have to make the long hike to return the film so I don't get caught with the late fees. And yeah, it's kinda of a bummer when you don't get the #1 film you want. But the films eventually make their way to ya.

Not a perfect system but better than the alternatives.

(This doesn't mean I don't have my frustrations with the company. But they're new and working out some of the kinks and they don't assume the worse when disks are lost in the mail. (Why disks get lost in the mail, I'll never know. It doesn't happen with my regular mail.)

JesterSlack

Lets just say it's over for me and Rent My DVD.

I signed up with netflix and built my queue, and guess what.. Everything that was in my RMDVD queue was available. How about that. I don't think that the fact they are shipping disc's to me and not the discs on the top of my list is acceptable.. End of Story.

I hope everyone who is "settling" for second rate customer service and the fact they have to wait 3-4 months before they get a new release is happy.

This will be my last post in this forum.. As I have washed my hands of RMDVD. If someone decides to bash my opinion so be it. See you in the Netflix Forums...

djbrown

just to make a point here, but just because a title is listed as "High Demand" doesn't mean it won't ship to you. I had Jurassic Park 3 ship last week even though it was listed as "high demand"

JesterSlack

Sorry to say but you must be lucky or something.. I don't know about you but I don't want to pay for "The luck of the Draw"

Sorry

severum

Around half of the titles that I've had shipped to me in the last month were listed as High Demand. Netflix seems to maintain a better stock, but I've had titles that were supposedly in stock not ship out. Neither merchant is perfect, but so far RMDVD seems to be the best value if you don't need a specific title immediately. My only complaint so far has been shipping time. Hopefully one of them will open a distribution center near LA sometime soon.

JesterSlack

Well.. I hate to break it to ya.. In recent letters to and from RMDVD before I canceled.. They informed me that all of the future construction on distribution centers are on hold. Once again.. sorry for the bad news.. Looks like shipping time will be the same for a while. Netflix is getting my movies to me in 2 days. Can't beat that with a stick.. RMDVD used to take 5 days. I am so very happy with the selection of movies and the service so far with Netflix. Just my 2 cents.

severum

Yep, noticed that they were on hold in the previous post by RMDInc. Hopefully they or Netflix will get a dist center somewhere other than the east/west coasts. My RMDVD rentals currently take 2-5 days, averaging around 3. My Netflix rentals so far have taken 4-5 days. The times aren't that bad considering how far they have to travel, mid south/mid west centers would definitely speed things up for a lot of people though.

JesterSlack

Hey Jpalm.. Thanks for the bashing.. Your so very nice to do that. I guess it makes you a bigger person to do so.

joe liquor

I was just trying to state the point that this thread was set up for constructive criticism to help make all of our experiences at RMDVD better, not to continually berate the company for problems we are already aware of.

Edited: To remove my previous post that was more negative than constructive.

stevevt

Everybody,

Let's try to make sure that our constructive criticism -- when it comes to other forum members -- is more constructive than critical.

If you are going to question someone's motives (or style, or anything about them, really), please keep the following in mind:

1) think twice about doing it at all
2) be diplomatic
3) see 1)

Please (Please!) note that this goes not only for the "first strike," but also for any ensuing "counter-strike."

I'm leaving this thread open for now. Further off-topic bickering/attacking will be met with the closure of this thread and potential suspension of posting privileges for the offending member(s).

As always, if you have any questions or comments, feel free to e-mail me.

-stevevt

GatorDeb

Well, happy customer here.

I signed on about 3 hours ago, went to do some errands, and the movies are already being shipped.

(When it shows up on order and it says "RENT" that means they shipped right?).

Out of my first 18 picks, only 4 were not available, and they are titles I wasn't dying to see such as The Fast and the Furious, Pearl Harbor, Josie and the Pussycats, and Blow (just want to see what the big deal is all about).

I went for the 1 year membership for $172. (4 DVDs at a time... that way I can have 2 on hand at all times and two being shipped, or try to do the one a day... watch, return, watch, return, that's 3 DVDs in the mail, so hopefully by the time I return the 4th DVD, the replacement for the 1st is already on the way).

How far from Las Vegas is San Francisco?


For all those who complain about availability, how about posting the titles of the unavailable items? (and as someone mentioned the four that are not available in my Wish List are listed as high demand which do not necessarily mean that they are not available).

Kube

Just thought of a great idea...people always complain that the new releases are gone while rental companies wish that their "older" releases.

On their web site, RMD might want to post a list of obscure customer suggestions of films that they have in stock.

Turin Turambar

I noticed that they recently changed the system so that when you are browsing/searching under a specific keyword/actor/etc., ALL the titles are given a "RENT IT" button, a designation which previously was made exclusive for readily available titles. Now there is no indication on a disc's availability when browsing in such a manner. Do they really think that this would effectively mask the fact that over 80% of their inventory is almost never available? We know better than that, Rentmydvd. What you have done in actuality is waste your customers' time by playing guessing games. Please restore the system back to the way it was.

DWilson

It's a little aggravating ("deceptive" seems too strong a word), -however, if you sign in, the "rent its" change to "outs" if that's the case...

Kube

Have we killed this thread? No Matt.....

JStoneRail

I still belong to Netflix though I was close to cancelling with one week mailing times after the holidays. During the same period one DVDOvernight took 11 days from NY. But last two DVDs from Netflix arrived in 3 days. I haven't rented anything lately from RentmyDVD because they didn't have movies I was looking for and are a little bit more expensive than DVDOvernight.

Jeraden

Anyone having severe out of stock problems on their wishlist? Over the past few weeks, there have been several occasions where I'll return a movie and not get anything sent out since my entire wishlist is out of stock. Today for example I had 2 movies returned, yet only 1 shipped out since there was nothing else in stock.

I currently have 33 movies on my wish list (not counting coming soons) and looking right now they are all "High Demand" (out of stock). Sometimes I'll look around noon after they've processed the returns for the day and maybe 4 or 5 will be in stock (and then be gone later after they process the outgoing dvds).

Earlier in the thread Matt talked about balancing demand vs. stock to make sure they don't have anything sitting around not being rented while also making sure wish lists were being served. Its apparent that the tide has turned to lack of stock on many titles. I honestly believe a lot of titles aren't even carried by RMD yet they let you try to rent them - at least 3 titles on my wishlist have been on it for 6 months now and I've never seen them available.

djbrown

Of the 50 on my wishlist, 15 are listed as available. I have a decent mix of recent releases and movies from the last 10 years or so.

I also find it discouraging that we haven't heard from Matt in weeks....

sm8680

This morning I had 6 out of 50 titles avaliable on my wish list.

From what I've noticed Matt appears to be evading this forum. At which he was adamanet about being a voice who would be here for the customer and would post often. I left rentmydvd.com in October. For all the reasons why I stated before. New releases out of stock and lack or readily available titles. But then I came back with the 40% off coupon for a year. So I'm locked into this for a year. My complaint level won't be as high as before due to the savings that I'm seeing. But I will tell you this loading up my wishlist with 50 titles and seeing only 6 available titles is very distraughtful. Especially when Matt stated on this board awhile back that stock has improved. To which I don't agree one bit if anything it was an outright overstatement or at the time the membership was low. But I can tell you that he will use his tired old saying. Aren't you getting movies at which at this point I am but there not always the ones I want. New releases are harder to come by than a food scraping at a table with Fat Albert and thats after you push Dom Deluise aside and right before you kick Professor Klump out of the way in route to running around Neil Carter.

But I believe if things continue and people don't get items shipped to them for a certain periods of time and if they feel that rentmydvd.com is filling their their need for rentals they will either quit or file for failure to provide sufficient services.

One last jab their pages at times seem to be outdated especially the new release page and their site is slower than slow.

nntu

Or do I have to call them?