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02-18-02, 10:02 PM
#226
DVD Talk Special Edition
Here's my letter and response from RMD:
Dear [email protected],
We would like to notify you that we've updated the answer to the following question.
Question
I've noticed over the past month there has been a severe shortage of in-stock DVDs. Currently I have about 40 titles on my wish list that are all out of stock and have been since last week. Prior to a few months ago, there wasn't really a problem, there would be 10-15 out of 40 titles in stock. Do you have plans on buying more DVDs to replenish your stock? Are you guys going out of business? Whats up? Unfortunately I purchased a 1-year membership from your Xmas promo and fear I'm going to be eating most of the cost of it now as things aren't looking so good.
Answer
Thank you for taking the time to explain your Wish List situation and for expressing your concern regarding our inventory (or lack thereof). I apologize for the fact that your List is looking the way it is and I wish that I could give you a better answer than "we are working with our distributors;" however, the fact is that we are doing our best to keep our customers watching movies.
While it is important to note that inventory fluctuates greatly each day as items come in and go out; we are working quickly to remedy this frustrating situation by ordering many more copies of these High Demand titles.
I apologize for this and I can assure you that we will do our best to make sure you get the movies that you want to watch.
Please let us know if you have any further questions or concerns.
Regards,
Evelyn Grey
Dear [email protected],
We would like to notify you that we've updated the answer to the following question.
Question
I've noticed over the past month there has been a severe shortage of in-stock DVDs. Currently I have about 40 titles on my wish list that are all out of stock and have been since last week. Prior to a few months ago, there wasn't really a problem, there would be 10-15 out of 40 titles in stock. Do you have plans on buying more DVDs to replenish your stock? Are you guys going out of business? Whats up? Unfortunately I purchased a 1-year membership from your Xmas promo and fear I'm going to be eating most of the cost of it now as things aren't looking so good.
Answer
Thank you for taking the time to explain your Wish List situation and for expressing your concern regarding our inventory (or lack thereof). I apologize for the fact that your List is looking the way it is and I wish that I could give you a better answer than "we are working with our distributors;" however, the fact is that we are doing our best to keep our customers watching movies.
While it is important to note that inventory fluctuates greatly each day as items come in and go out; we are working quickly to remedy this frustrating situation by ordering many more copies of these High Demand titles.
I apologize for this and I can assure you that we will do our best to make sure you get the movies that you want to watch.
Please let us know if you have any further questions or concerns.
Regards,
Evelyn Grey
02-19-02, 03:51 AM
#228
DVD Talk Gold Edition
Originally posted by Jeraden
Here's my letter and response from RMD:
Dear [email protected],
We would like to notify you that we've updated the answer to the following question.
Question
I've noticed over the past month there has been a severe shortage of in-stock DVDs. Currently I have about 40 titles on my wish list that are all out of stock and have been since last week. Prior to a few months ago, there wasn't really a problem, there would be 10-15 out of 40 titles in stock. Do you have plans on buying more DVDs to replenish your stock? Are you guys going out of business? Whats up? Unfortunately I purchased a 1-year membership from your Xmas promo and fear I'm going to be eating most of the cost of it now as things aren't looking so good.
Answer
Thank you for taking the time to explain your Wish List situation and for expressing your concern regarding our inventory (or lack thereof). I apologize for the fact that your List is looking the way it is and I wish that I could give you a better answer than "we are working with our distributors;" however, the fact is that we are doing our best to keep our customers watching movies.
While it is important to note that inventory fluctuates greatly each day as items come in and go out; we are working quickly to remedy this frustrating situation by ordering many more copies of these High Demand titles.
I apologize for this and I can assure you that we will do our best to make sure you get the movies that you want to watch.
Please let us know if you have any further questions or concerns.
Regards,
Evelyn Grey
Here's my letter and response from RMD:
Dear [email protected],
We would like to notify you that we've updated the answer to the following question.
Question
I've noticed over the past month there has been a severe shortage of in-stock DVDs. Currently I have about 40 titles on my wish list that are all out of stock and have been since last week. Prior to a few months ago, there wasn't really a problem, there would be 10-15 out of 40 titles in stock. Do you have plans on buying more DVDs to replenish your stock? Are you guys going out of business? Whats up? Unfortunately I purchased a 1-year membership from your Xmas promo and fear I'm going to be eating most of the cost of it now as things aren't looking so good.
Answer
Thank you for taking the time to explain your Wish List situation and for expressing your concern regarding our inventory (or lack thereof). I apologize for the fact that your List is looking the way it is and I wish that I could give you a better answer than "we are working with our distributors;" however, the fact is that we are doing our best to keep our customers watching movies.
While it is important to note that inventory fluctuates greatly each day as items come in and go out; we are working quickly to remedy this frustrating situation by ordering many more copies of these High Demand titles.
I apologize for this and I can assure you that we will do our best to make sure you get the movies that you want to watch.
Please let us know if you have any further questions or concerns.
Regards,
Evelyn Grey
Yeah, the reason titles are being shipped is because I'm adding titles that I'm not really interested in so I'll have something to ship. I love their logic. I'm not even asking for new releases to be in stock. We are talking titles that have been out on DVD for years along with a few new releases. Like a said in a previous post, I'm done with RMD after this month is up.
02-20-02, 11:00 AM
#230
New Member
Join Date: Feb 2002
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According to the "Netflix?" thread here, Netflix seems to be shipping from the east coast now as well. If this is true I think I'll try them out. RMD seems to have improved on their supply of brand new releases, but it's still extremely hard to get popular movies released in the last few years.
02-27-02, 03:07 PM
#231
DVD Talk Special Edition
Join Date: Jan 2001
Location: Pittsburgh. PA USA
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No Matt on in the forum anymore. I cause you can say thats because he's caught between a rock and hard place. I'm sure he's hoping this thread dies a fast death.
All I can say is 1 out of 50 in my wish list are available. Can anyone beat that.
Stock is terrible
All I can say is 1 out of 50 in my wish list are available. Can anyone beat that.
Stock is terrible
02-28-02, 01:49 PM
#232
DVD Talk Special Edition
OMG! The movie that has been sitting at #1 on my wish list for the past 6+ months (since whenever I joined) actually shipped today! I guess whoever had it out found it stuffed under their couch cushions and decided to finally return it.
05-06-02, 09:18 AM
#234
DVD Talk Special Edition
Join Date: Aug 1999
Location: Planet Earth
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Been waiting for 3 days and 50/50 titles continue to be out of stock. I e-mailed CS and they finally responded that I should add more titles - which you cannot do.
These guys are approaching Netflix type problems...it may be time to switch back.
These guys are approaching Netflix type problems...it may be time to switch back.
07-01-02, 09:20 AM
#235
DVD Talk Special Edition
Join Date: May 1999
Location: SoCal
Posts: 1,711
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the last 2 movies I got were discs I waited almost 2 months for. When they arrived they were both damaged/broken and unaplayable. I am being forced to pay for this crap via my monthly payment. All I get from CS is "we're sorry" " we'll ship the next title on your list". WELL WHAT ABOUT THE TITLES THAT I HAVE WAITED ALL THIS TIME FOR!?!?!? I WANT THEM! I HAVE BEEN PATIENT, NOW I'M PISSED!!
