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amazon price adjustment?

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Old 01-12-08 | 02:04 AM
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WoW!! Just got a confirmation email from Amazon CS saying they will adjust and credit my CC for the $16.92. Took about 10 minutes total turnaround time. Impressive.
Old 01-12-08 | 05:24 AM
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I submitted a bunch of request in different e-mails, and received a bulk response. I requested refunds on a bunch of BOGO's I placed, but in all honest did not expect them to do anything. (Technically, they don't have to according to their policy.)

Anyhow, I ended up receiving $160 back on a ton of ordered discs. I think they missed a couple that I requested, but that's no big deal. I only expected $8 for Superbad.

fitprod
Old 01-12-08 | 07:42 AM
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how long does it take for the money to be put back on the credit card?
Old 01-12-08 | 09:52 AM
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I just got back $16.xx for my HDA3 that dropped in price, yet again. Sweet.
Old 01-12-08 | 11:28 AM
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Since your purchase shipped within the past 30 days, I've requested
a refund of $42.84 to your credit card. This amount reflects the
difference between the price you were charged for the item and the
lowest recent price offered by Amazon.com. This refund should be
processed in the next few days and will appear as a credit on your
next billing statement.
Old 01-12-08 | 11:39 AM
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Question: is it normal for them to refund the difference while disregarding the 10% discount? For example, I'm getting $7.96 back for Superbad even though the new price is only around $5 less than what I paid (since I had the discount).
Old 01-12-08 | 12:30 PM
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I sent in 10 e-mails and only got back 1 notifying me of a refund...I'll wait a bit longer and then call I suppose.
Old 01-12-08 | 01:30 PM
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I got a response this morning. Around $40 credit for my last order! Thanks Amazon!
Old 01-12-08 | 01:36 PM
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Originally Posted by Drexl
Question: is it normal for them to refund the difference while disregarding the 10% discount? For example, I'm getting $7.96 back for Superbad even though the new price is only around $5 less than what I paid (since I had the discount).
There really is no pattern of behavior when it comes to CSR's. Sometimes, you just get lucky.
Old 01-12-08 | 03:43 PM
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Well, I sent 20 email price adjustment requests. I got 18 out of 20 rebate request notices. 2 of them never arrived for some reason. But when I checked the invoices on amazon.com the missing 2 were applied. So, check to see if you got your credit applied before you call.

This all took about 5 hours to go thru. All 33 adjustments were accepted. They even did 1 adjustment for 4 items I purchased more than 50 days ago giving me a 1 time exemption. (something tells me that it being within the holiday return period had something to do with granting that exemption).

Amazing job amazon! If all goes well, I should get $215.41 back!
Old 01-12-08 | 04:07 PM
  #61  
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I was pleasantly surprised to get a refund for $8.46 (only 1 title out of the 2 went down). I think I sent the email via their Contact Us button around noon yesterday the refund email was timestamped around 10PM last night.
Old 01-12-08 | 05:16 PM
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I just sent Amazon a bunch of emails. I hope they honor it.
Old 01-12-08 | 06:14 PM
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Do not send emails. Even if you are over the 30 days, you can get refunds if you actually talk to somebody. I posted about this in another thread

http://forum.dvdtalk.com/showthread....64#post8425564
Old 01-12-08 | 07:38 PM
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^I sent an e-mail about a price reduction at 31 days and the CSR said he used the shipping date to get me in under 30 days.

It appears that most have figured out how to contact Amazon one way or another, but the easiest is explained by Kyle in this post:
http://forum.dvdtalk.com/showthread....74#post8300674

You can step through your orders using the arrows next to "More Orders" at the upper left of the contact page.
Old 01-12-08 | 09:54 PM
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Originally Posted by Evil
Do not send emails. Even if you are over the 30 days, you can get refunds if you actually talk to somebody. I posted about this in another thread

http://forum.dvdtalk.com/showthread....64#post8425564
Why not use the email service? I sent 20 and all 20 were approved even one that was 50+ days old.. It took about an hour to generate the 20 emails.

Plus the 1 time I did call, It took 30 min to explain to the CS person what I was trying to do. She never really got it and was going to refer it up the chain. So I got off the phone, sent an email and it was taken care of within an hour.

I agree live service might be better for the complex transaction. But for simple stuff like a price adjustment, I would think email is quicker and easier.
Old 01-12-08 | 11:10 PM
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I just went over $47 in refunds. These 5 refunds are all from BOGO orders. 4 of 5 times I used DVDSAVE5 to get an extra $5 off.
Old 01-12-08 | 11:20 PM
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I just got two separate refunds for about $5 each when I placed 2 orders of 2 HD-DVDs each a few weeks ago with the BOGO (Serenity and Casino).

Quick and painless.

I love Amazon.

Now, here's to hoping there are some good deals on clearanced HD-DVDs now through Amazon!
Old 01-12-08 | 11:36 PM
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I re-sent my requests and they responded to 2 of them...why not all? Ugh.
Old 01-12-08 | 11:43 PM
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I just got some bullshit about the 30 day period being over for Superbad.
Old 01-13-08 | 12:54 AM
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House of 1000 Corpses refund brings the total to $48.64, but I got shot down on B2G1 Thanksgiving BRs (Weeds, Reservoir Dogs). Might call, might just send another e-mail
Old 01-13-08 | 02:18 AM
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Will I get a refund if I purchased on borders.com with a Borders gift card?
Old 01-13-08 | 04:11 AM
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Originally Posted by tbwmp88
Will I get a refund if I purchased on borders.com with a Borders gift card?
Yes, they will send you an Amazon gift certificate code.
Old 01-13-08 | 08:50 AM
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I sent an email saying I bought two HD DVDs in the B1G1 sale, and the price of each was lowered by about $5. I got an original email saying they were going to request a refund of $10 for both movies, but then they must've caught on because I got a final email today saying they credited my account $5. I'm happy: two movies for $14.99.
Old 01-13-08 | 09:28 AM
  #74  
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Help! Amazon is saying there was no price drop on Hoosiers or Mr. Brooks, but I swear there was. Am I going crazy? These items are both 27.95 now.
Old 01-13-08 | 10:15 AM
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yes, you are going crazy My record shows that Mr. Brooks price was never dropped.

Originally Posted by wewantflair
Help! Amazon is saying there was no price drop on Hoosiers or Mr. Brooks, but I swear there was. Am I going crazy? These items are both 27.95 now.

Last edited by Engel07; 01-13-08 at 10:21 AM.


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