cardaway

Same here, especially since I've usally picked the first case from the many the store had on the shelf.

bluetoast

I emailed, then called to see if my message went through and they said they'd send a paper flap to send the old disc in. But I thought they didn't care about getting those back? As a result I emailed them after that with the proper info.

darkside

I have tried emailing them twice. How do you actually get a replacement disc?

kiett_2000

Call them!!!

TheBang

I sent my e-mail on Dec. 20. I received a confirmation e-mail today from [email protected] that they were sending a return mailing label.

Mr. Cinema

Same here. I wished they would send the disc out directly, like they did with alot of other customers. I even gave them every single number I could find on the disc, but they are still sending me a return label. argh!

shanester

Does Amazon have the new discs in stock??

cardaway

I'm surprised these places ever send discs directly to customers. Because of places like this, the word gets out and anybody could request a replacment whether they actually purchased it or not.

I was shocked when Warner sent me Superman I and III replacments without me sending in the defective originals. In fact they did it twice. I had actually purchased the Ultimate Tin Collection, but I could have been just looking to get some free discs.

Bollux

I have received a confirmation email from Disney after sending in my original request 12/20.

I'm also surprised by how little proof is required. How do they know I actually purchased it?? Also, they don't seem concerned about sending back the original. I mean, the framing problem isn't *that* bad, so a friend of mine would probably be happy to take it off me.

Oh well, I guess they accept it as the price for not getting it perfect the 1st time? Or maybe they realize that a very small portion of the community will actually ever bother to request a replacement?

darkside

Got an email reply today. They are sending me the mailer. Once they get my disc back they will send a replacement. Sounds easy enough.

Bunker

I called the 800 number this morning and the automated voice told me to send the e-mail requesting the replacement. What's the average time for getting a response back?

Copper Blue

Half past never.

I called the number after no email response for 3 weeks.

Drexl

That's probably it. They probably got more requests than they originally thought, so they're sending out mailers now.

flix1

So did I. I sent an email and filled in the online form on Sunday and received a reply to the form submission today. ... six days, not too bad.

DthRdrX

I got the email today as well!

bluetoast

I got a mailer, but...nothing to actually send it in. They sent an envelope with a form to fill out, and what I guess is a thing good for a free mailing. But they want the entire case...wtf?

shanester

I e-mailed Amazon customer service and asked him if they have received the corrected disc in their inventory.

The person wrote me back "We don't don't carry that title" wtf?? Must of been a new guy on the job or somebody in Bangladesh

Has anybody ordered a recent copy from Amazon and go the NEW disc??

Thanks

Michael Corvin

I just picked this up at TRU. I didn't see it posted, is there a definitive way to know if correct versions have hit retail? UPC or catalog numbers different?

Mr. Cinema

they just want the disc. You'll have to provide the packaging. I am going to just use one of those padded mailers that you can get at Target or Walmart. They are like .70 cents.

mike2

I'm still waiting for my mailer.

wewantflair

I'm still waiting for an email response.

mdc3000

Just got an email response... I was starting to get worried!

PopcornTreeCt

Yup I got the same thing. It's just a letter with an address. There's no return mail label.

mike2

Ya! I just got it in the mail..They want us to mail the entire case?? WTF? How should we go about this? They're making this way too difficult to get. What happened to verifying the numbers, and sending us a new disk.

cardaway

I got mine at TRU and it appears to be the corrected version. Might consider popping it in and checking the scene in question. It's pretty clear they will replace it if it's the wrong version.

Obviously I have no proof, but I suspect my copy from TRU was a very recent recepit of new shipments by Disney. The people I talked to indicated they were not even stocking these BD's until recently.