JACOB

I got my replacement of pirates 1. its the corrected version and much better.

Jacob

Walker Boh

On the 18th I emailed them my info, and on the 19th I received a friendly email that they are shipping my replacement.

How did they ship it ... USPS?

Bollux

1-800-877-2843 (Canada)

I just tried calling this number and it's a fax line.... Anybody in Canada have the correct info?

Thanks

Bollux

Update: I emailed the [email protected] address at the suggestion of the US support line, but it's still weird that the Canadian line doesn't work, no?

CloudVader

Anyone get a response from the [email protected] address in the last day or two? I emailed yesterday morning and have gotten no reply at all. I did provide them with my name and address in the email, so I'm wondering if this is one of those situations where I'm just going to get a disc in the mail with no further communication necessary.

PerryD

I called them on Monday, and got the disc yesterday. Very quick and easy process. Big thanks to Disney.

mike2

I missed this tread earlier. Does anyone have the time that this error occurs? I thought someone said they were putting up a upc code but i don't see any? Thanks

Kevin M. Dean

Be Patient, it takes a little bit. I sent my email in at 6:10pm Dec 18th and got a response at 11:16am Dec 20th.

asianxcore

Got my response rather quickly.

I am out of town right now, so hopefully I'll get my disc when I get back in a week or so.

Bollux

I haven't received a response yet.... Probably gone for the holidays. Or the fact I'm a Canuck....

mike2

I've got a defective disk as well. I guess I'll call them on Monday. How do they go about doing this? Do They just send us a replacement disk? When do we send the faulty one back?

cartman

Due to how this replacement is working, I keep seeing a cartoon scene in my head with Disney exec's screaming "How can we have sent out 40,000 replacement discs when we only sold 30,000 copies of the movie?!"

And before someone jumps on it, those are random sales numbers, not stating them as actual. If you were looking at that, you completely missed my point .

advdfreak

I received my replacement disc today. Less than a 2 week turnaround. Great job Disney!

RockyMtnBri

Received my disc today!

bikerfool

They are no longer sending out replacement disc alone. Now they sent you a bubble package for you to send the disc in then they send the replacement disc out

valkyrie

Got the replacement disc yesterday. Kudos to Disney for great service.

mdc3000

I emailed on like december 20 and haven't heard anything back... i realize now that I forgot to include my phone number... maybe I should email again?

Bollux

I've emailed them twice and not heard a word from them... I'll give it a bit longer as I'm in Canada.

darkside

I emailed, but got no response or a disc in the mail. Guess I will email again.

Nugent

Ditto, been about 10 days for me and no response. Pretty weak!

Leechboy

Same here, just sent another email.

mike2

Ya?? I've been waiting about 2 weeks for a response. I guess I'll try again??

lcnickell

how does one know just looking at the disc? matrix #'s?

cardaway

Same here. Anybody?

flix1

I had to search the main thread at AVS to find it, but the issue occurs from about 25 minutes in to about 30 minutes.

The pictures with the head cut off are around 27 minutes or so, as I just checked my disc today and it is defective.

I sent an email and submitted the online form today. I'm also going to call the number tomorrow.