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Old 12-23-09 | 12:27 PM
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Renewal problem....
I renewed my membership on the 18th of december. On the 20th, my renewal automatically charged my account again. SO I paid twice. Now I find out that I bounced a check because of this. What is the resolution for this?
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Old 12-23-09 | 01:09 PM
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Re: Renewal problem....
Originally Posted by TylerDurden_73
I renewed my membership on the 18th of december. On the 20th, my renewal automatically charged my account again. SO I paid twice. Now I find out that I bounced a check because of this. What is the resolution for this?
http://forum.dvdtalk.com/premium-mem...ing-issue.html
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Old 12-23-09 | 01:56 PM
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Re: Renewal problem....



In some ways, I feel bad for the folks at IB getting bombarded with all these requests, during a holiday week no less. That doesn't abstain them from their responsibilities, but I can only imagine what a headache this has become for them.
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Old 12-23-09 | 02:17 PM
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Re: Renewal problem....
Originally Posted by cardsfan111



In some ways, I feel bad for the folks at IB getting bombarded with all these requests, during a holiday week no less. That doesn't abstain them from their responsibilities, but I can only imagine what a headache this has become for them.
And how many premium members are there - maybe fifty? The few hundred bucks a year IB makes from this can't be worth the effort. Still, the premium option has benefits. My fellow premies know why.
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Old 12-23-09 | 02:35 PM
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Re: Renewal problem....
I thought there were a couple hundred of us that initially signed up.
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Old 12-23-09 | 02:58 PM
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Re: Renewal problem....
This was simple. They shouldn't have made the subscription reoccurring. I run a VB board with memberships and I knew that I shouldn't make it reoccurring because I didnt want to deal with refunds and such. I would do a drive each year around the time I launched subscriptions to get everyone to sign back up....
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Old 12-23-09 | 09:08 PM
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Re: Renewal problem....
Originally Posted by Lemmy
Go get 'em! This should never, EVER have been an issue. Someone here at IB certainly dropped the ball....and it's made me feel even more smarmy with my "premium-membership-is-the-bunk" opinion. I mean, I feel bad that you all got charged twice (lame), but I still can't believe people pay for the use of this site (I enjoy it here immensely, but WILL NOT pay to play).

Originally Posted by Lemmy
Hey, I'll bet they have no problems at all with COLLECTING premium fees during this holiday time. And if so, they have no excuse for not conducting the other side of that business right now, too.
Did IB kill your grandmother or something? You seem to have some anger issues with this site.
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Old 12-24-09 | 11:08 PM
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Re: Renewal problem....
This is becoming a real cluster...

I renewed, then got the double-charge (I canceled the previous Paypal subscription before all of this), email saying I would be refunded, and now I don't have access to premium anymore? WTF is going on here?

(yes I PMed Steph)
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Old 12-24-09 | 11:13 PM
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Re: Renewal problem....
Originally Posted by The Cow
This is becoming a real cluster...

I renewed, then got the double-charge (I canceled the previous Paypal subscription before all of this), email saying I would be refunded, and now I don't have access to premium anymore? WTF is going on here?

(yes I PMed Steph)
Give it a few diays. I imagine IB will be off until Monday but then they ought to be able to refund you.

I just hope you had more than $10 or $20 in your bank account!
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Old 12-24-09 | 11:15 PM
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Re: Renewal problem....
Originally Posted by X
Give it a few diays. I imagine IB will be off until Monday but then they ought to be able to refund you.

I just hope you had more than $10 or $20 in your bank account!
I'm not so worried about the refund as to how I don't have access to premium 'stuff' anymore at all. Weird.
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Old 12-25-09 | 08:36 AM
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Re: Renewal problem....
Originally Posted by The Cow
I'm not so worried about the refund as to how I don't have access to premium 'stuff' anymore at all. Weird.
You still have an avatar and a tophat fwiw.
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Old 12-25-09 | 11:42 AM
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Re: Renewal problem....
Originally Posted by Trevor
You still have an avatar and a tophat fwiw.
X fixed that for me last night.
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Old 12-25-09 | 01:59 PM
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Re: Renewal problem....
X didn't fix mine. And I paid twice. I guess it is all who you know....
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Old 01-04-10 | 08:40 PM
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Re: Renewal problem....
Hello? administrators?
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Old 01-04-10 | 09:04 PM
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Re: Renewal problem....
Hello? what?

If you need someone to talk to about double charges you should contact ibsteph.
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Old 01-05-10 | 08:20 AM
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Re: Renewal problem....
Maybe he just wants his avatar back?

Sure glad I didn't sign up for this clusterfuck.
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Old 01-05-10 | 04:02 PM
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Re: Renewal problem....
Pardon me, but I can't seem to be able to IM anybody. How bout some help? Is that to much to ask of the moderators. All you had to do was let her or whoever know. I see you helped other people in this thread. Also, I want to know who is going to pay for the overdraft fee on my checking account?
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Old 01-05-10 | 04:10 PM
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Re: Renewal problem....
Originally Posted by TylerDurden_73
Pardon me, but I can't seem to be able to IM anybody. How bout some help? Is that to much to ask of the moderators. All you had to do was let her or whoever know. I see you helped other people in this thread. Also, I want to know who is going to pay for the overdraft fee on my checking account?
Why can't you PM anyone? What happens when you try?

Although there is discussion about my problem here, it was all resolved through 2 PMs pretty quickly.
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Old 01-06-10 | 12:06 PM
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Re: Renewal problem....
Tyler, please PM me with your paypal account info and the amount that you were surcharged for. As mentioned before in previous threads, we will refund you. We were not aware of the paypal auto renew,
Please take note for next year!

Sorry for the inconvenience.
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Old 01-06-10 | 06:02 PM
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Re: Renewal problem....
Originally Posted by TylerDurden_73
Also, I want to know who is going to pay for the overdraft fee on my checking account?
C'mon, that's just ridiculous.
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Old 01-06-10 | 06:54 PM
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Re: Renewal problem....
Strange, just 2 days ago you said...

Originally Posted by Lemmy
Jesus Christ, I wish people would stop minding the business of others.
http://forum.dvdtalk.com/forum-feedb...ml#post9922696
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Old 01-07-10 | 09:41 PM
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Re: Renewal problem....
This is BS, this site causes me to waste my time having fun when I should be working. I want $500 in twenties please.
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