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Renewal problem....
I renewed my membership on the 18th of december. On the 20th, my renewal automatically charged my account again. SO I paid twice. Now I find out that I bounced a check because of this. What is the resolution for this?
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Re: Renewal problem....
Originally Posted by TylerDurden_73
(Post 9905149)
I renewed my membership on the 18th of december. On the 20th, my renewal automatically charged my account again. SO I paid twice. Now I find out that I bounced a check because of this. What is the resolution for this?
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Re: Renewal problem....
-popcorn-
In some ways, I feel bad for the folks at IB getting bombarded with all these requests, during a holiday week no less. That doesn't abstain them from their responsibilities, but I can only imagine what a headache this has become for them. |
Re: Renewal problem....
Originally Posted by cardsfan111
(Post 9905317)
-popcorn-
In some ways, I feel bad for the folks at IB getting bombarded with all these requests, during a holiday week no less. That doesn't abstain them from their responsibilities, but I can only imagine what a headache this has become for them. |
Re: Renewal problem....
I thought there were a couple hundred of us that initially signed up.
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Re: Renewal problem....
This was simple. They shouldn't have made the subscription reoccurring. I run a VB board with memberships and I knew that I shouldn't make it reoccurring because I didnt want to deal with refunds and such. I would do a drive each year around the time I launched subscriptions to get everyone to sign back up....
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Re: Renewal problem....
Originally Posted by Lemmy
(Post 9905230)
Go get 'em! This should never, EVER have been an issue. Someone here at IB certainly dropped the ball....and it's made me feel even more smarmy with my "premium-membership-is-the-bunk" opinion. I mean, I feel bad that you all got charged twice (lame), but I still can't believe people pay for the use of this site (I enjoy it here immensely, but WILL NOT pay to play).
:)
Originally Posted by Lemmy
(Post 9905395)
Hey, I'll bet they have no problems at all with COLLECTING premium fees during this holiday time. And if so, they have no excuse for not conducting the other side of that business right now, too.
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Re: Renewal problem....
This is becoming a real cluster...
I renewed, then got the double-charge (I canceled the previous Paypal subscription before all of this), email saying I would be refunded, and now I don't have access to premium anymore? WTF is going on here? (yes I PMed Steph) |
Re: Renewal problem....
Originally Posted by The Cow
(Post 9907630)
This is becoming a real cluster...
I renewed, then got the double-charge (I canceled the previous Paypal subscription before all of this), email saying I would be refunded, and now I don't have access to premium anymore? WTF is going on here? (yes I PMed Steph) I just hope you had more than $10 or $20 in your bank account! |
Re: Renewal problem....
Originally Posted by X
(Post 9907633)
Give it a few diays. I imagine IB will be off until Monday but then they ought to be able to refund you.
I just hope you had more than $10 or $20 in your bank account! |
Re: Renewal problem....
Originally Posted by The Cow
(Post 9907635)
I'm not so worried about the refund as to how I don't have access to premium 'stuff' anymore at all. Weird.
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Re: Renewal problem....
Originally Posted by Trevor
(Post 9907816)
You still have an avatar and a tophat fwiw.
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Re: Renewal problem....
X didn't fix mine. And I paid twice. I guess it is all who you know....
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Re: Renewal problem....
Hello? administrators?
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Re: Renewal problem....
Hello? what?
If you need someone to talk to about double charges you should contact ibsteph. |
Re: Renewal problem....
Maybe he just wants his avatar back?
Sure glad I didn't sign up for this clusterfuck. |
Re: Renewal problem....
Pardon me, but I can't seem to be able to IM anybody. How bout some help? Is that to much to ask of the moderators. All you had to do was let her or whoever know. I see you helped other people in this thread. Also, I want to know who is going to pay for the overdraft fee on my checking account?
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Re: Renewal problem....
Originally Posted by TylerDurden_73
(Post 9924784)
Pardon me, but I can't seem to be able to IM anybody. How bout some help? Is that to much to ask of the moderators. All you had to do was let her or whoever know. I see you helped other people in this thread. Also, I want to know who is going to pay for the overdraft fee on my checking account?
Although there is discussion about my problem here, it was all resolved through 2 PMs pretty quickly. |
Re: Renewal problem....
Tyler, please PM me with your paypal account info and the amount that you were surcharged for. As mentioned before in previous threads, we will refund you. We were not aware of the paypal auto renew,
Please take note for next year! Sorry for the inconvenience. |
Re: Renewal problem....
Originally Posted by TylerDurden_73
(Post 9924784)
Also, I want to know who is going to pay for the overdraft fee on my checking account?
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Re: Renewal problem....
Strange, just 2 days ago you said...
Originally Posted by Lemmy
(Post 9922696)
Jesus Christ, I wish people would stop minding the business of others.
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Re: Renewal problem....
This is BS, this site causes me to waste my time having fun when I should be working. I want $500 in twenties please. :D
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