'Let The Right One In' US dvd subtitle issues
03-26-09 | 05:44 AM
#101
Thread Starter
DVD Talk Limited Edition
Re: 'Let The Right One In' US dvd subtitle issues
Here's what I wrote to them. Bastards.
To Whom It May Concern,
I rarely ever write to DVD studios because, on the rare occasion that a major technical error arises, most are quick to remedy the problem and offer a replacement disc for consumers who have already purchased the title. I am one of your customers who purchased a Blu-ray copy of Let the Right One In the day it came out, March 6th.
Thank you for your time,
Anthony Arrigo
To Whom It May Concern,
I rarely ever write to DVD studios because, on the rare occasion that a major technical error arises, most are quick to remedy the problem and offer a replacement disc for consumers who have already purchased the title. I am one of your customers who purchased a Blu-ray copy of Let the Right One In the day it came out, March 6th.
Thank you for your time,
Anthony Arrigo
To You,
I rarely ever rite to DVD studios because, on the rare occasion that a major oopsies arises, most are quick to fixer up and offer a replacement disc for dudes who have already purchased the title. I am one of those dudes who purchased a Blu-ray copy (BTW my disc isn't even blue) of Let the Right One In the day it came out, March 6th.
Thank you for your time,
I'm Trapped
...feel free mix in "like" and "you know" as you see fit
I think everyone should start signing their letters "I'm Trapped"
Last edited by dino88; 03-26-09 at 05:52 AM.
03-26-09 | 07:52 AM
#103
DVD Talk Special Edition
Joined: Jan 2007
Posts: 1,797
Likes: 0
Received 0 Likes
on
0 Posts
Re: 'Let The Right One In' US dvd subtitle issues
This whole issue is pretty silly. I dont know how I feel one way or the other.
I guess people are getting upset cause they are making a new version of a disk and not offering a free replacement program. Maybe they should just cancel that plan so they wont have to deal with this...
Its not like this is the first time subtitles have been shitty on a foreign film here in the states....
One thing I must ask is why cant people who own the copy take it to the nearest store that has this dvd and exchange it for the new corrected version?
I guess people are getting upset cause they are making a new version of a disk and not offering a free replacement program. Maybe they should just cancel that plan so they wont have to deal with this...
Its not like this is the first time subtitles have been shitty on a foreign film here in the states....
One thing I must ask is why cant people who own the copy take it to the nearest store that has this dvd and exchange it for the new corrected version?
Your rationalization for things baffles me.
This doesn't bother you, a real legitmate problem with a DVD, yet you get pissed when someone doesn't do a commentary or a film is under two hours.
Friggin' bizarre
03-26-09 | 08:35 AM
#104
Senior Member
Re: 'Let The Right One In' US dvd subtitle issues
LOL!!! Great stuff.
Not sure why some folk begrudge us trying to get a corrected disc. And I certainly don't want to mess around with some hokey BD-live fix. Corrected copies of the disc itself is the goal.
If you haven't written yet, please consider doing so!
[email protected]
Not sure why some folk begrudge us trying to get a corrected disc. And I certainly don't want to mess around with some hokey BD-live fix. Corrected copies of the disc itself is the goal.
If you haven't written yet, please consider doing so!
[email protected]
03-26-09 | 09:04 AM
#105
Moderator
Re: 'Let The Right One In' US dvd subtitle issues
broken english drives me crazy... ugh
if you haven't yet opened the blu-ray, I advise you don't, and if you can return it, do so.
if you haven't yet opened the blu-ray, I advise you don't, and if you can return it, do so.
03-26-09 | 09:11 AM
#106
Re: 'Let The Right One In' US dvd subtitle issues
I didn't see it in theaters, so the Blu-ray was my first viewing of this and I had no problem with the subtitles conveying the story. They're not bad enough that they will make you dislike the film (good enough to get it into my all-time top 10), unlike the atrocious voice-casting on the dubbed track. I'll be getting the new disc regardless and see if it can make me like the film even more, if it's even possible.
03-27-09 | 11:01 AM
#107
DVD Talk Legend
Re: 'Let The Right One In' US dvd subtitle issues
I'm liking everyone's emails, but I thought that maybe us dumb Americans should dumb it down for Magnolia. I'll use part of Killer's letter as an example.
To You,
I rarely ever rite to DVD studios because, on the rare occasion that a major oopsies arises, most are quick to fixer up and offer a replacement disc for dudes who have already purchased the title. I am one of those dudes who purchased a Blu-ray copy (BTW my disc isn't even blue) of Let the Right One In the day it came out, March 6th.
Thank you for your time,
I'm Trapped
...feel free mix in "like" and "you know" as you see fit
I think everyone should start signing their letters "I'm Trapped"
To You,
I rarely ever rite to DVD studios because, on the rare occasion that a major oopsies arises, most are quick to fixer up and offer a replacement disc for dudes who have already purchased the title. I am one of those dudes who purchased a Blu-ray copy (BTW my disc isn't even blue) of Let the Right One In the day it came out, March 6th.
Thank you for your time,
I'm Trapped
...feel free mix in "like" and "you know" as you see fit
I think everyone should start signing their letters "I'm Trapped"
03-27-09 | 12:15 PM
#108
Re: 'Let The Right One In' US dvd subtitle issues
Well, I bought mine at Walmart and found my receipt for it yesterday. I am seriously thinking about damaging the disc (since it's opened) and returning it. Is that bad? I'll rebuy it when I find the corrected disc, but I don't want to get stuck with 2 copies of the movie.
03-27-09 | 01:47 PM
#109
Senior Member
Joined: Oct 2007
Posts: 935
Likes: 0
Received 0 Likes
on
0 Posts
Re: 'Let The Right One In' US dvd subtitle issues
Well, I bought mine at Walmart and found my receipt for it yesterday. I am seriously thinking about damaging the disc (since it's opened) and returning it. Is that bad? I'll rebuy it when I find the corrected disc, but I don't want to get stuck with 2 copies of the movie.
03-27-09 | 02:43 PM
#111
DVD Talk Reviewer
Joined: Feb 2001
Posts: 7,835
Received 52 Likes
on
44 Posts
From: Formerly known as "12thmonkey"/Frankfort, IL
Re: 'Let The Right One In' US dvd subtitle issues
You didn't buy a broken item, nor did you buy a traditionally defective item. The disc has incorrect subtitles - this is the way it was made. And it was made by Magnolia.
Walmart - and most stores - have a policy about returning opened movies/cds, and it's usually an exchange for the exact same item. Makes sense to me. You can't necessarily expect Walmart to accept returns because the English subtitles don't match the original Swedish language.
My guess is that you'll have better luck pulling monkeys out of your butt than convincing a retail drone that you need to return an open movie for a full refund because the subtitles are not the same as the theatrical version. Good luck with that.
It's your call whether your time is worth the aggravation that most certainly is going to come with that.
Me? The disc was $19. The movie was excellent. And as miffed as I am about the subtitle issue, I'm directing my energies toward Magnolia.
I'm hanging onto my BD, with the hope that maybe down the road Magnolia will do the right thing an offer an exchange program once the "right one" is released.
Last edited by Pointyskull; 03-27-09 at 02:52 PM.
03-27-09 | 03:25 PM
#112
Re: 'Let The Right One In' US dvd subtitle issues
The movie was excellent. And as miffed as I am about the subtitle issue, I'm directing my energies toward Magnolia.
I'm hanging onto my BD, with the hope that maybe down the road Magnolia will do the right thing an offer an exchange program once the "right one" is released.
I'm hanging onto my BD, with the hope that maybe down the road Magnolia will do the right thing an offer an exchange program once the "right one" is released.
03-27-09 | 04:01 PM
#113
DVD Talk Limited Edition
Re: 'Let The Right One In' US dvd subtitle issues
03-27-09 | 06:04 PM
#114
DVD Talk Special Edition
03-27-09 | 06:16 PM
#115
Member
Joined: Jun 2006
Posts: 197
Likes: 0
Received 0 Likes
on
0 Posts
Re: 'Let The Right One In' US dvd subtitle issues
If the bad publicity keeps up, they'll likely change their tune. The amount of money it would set them back is nothing compared to the potential damage to their reputation.
03-29-09 | 04:08 PM
#117
Senior Member
Joined: Aug 2006
Posts: 305
Likes: 0
Received 0 Likes
on
0 Posts
Re: 'Let The Right One In' US dvd subtitle issues
No matter what, it turns into a scavenger hunt.
This whole thing boggles the mind. Isn't it safest just to put the theatrical version on the disc instead of having someone retell the story in their own words?
03-30-09 | 03:04 PM
#120
DVD Talk Special Edition
Re: 'Let The Right One In' US dvd subtitle issues
Well, at this point I think it's not going to happen. I hate to say it.
At least the Canadian distribution company is a little more caring about their fans and sent out a copy of the "corporate" e-mail that Magnolia sent them about the issue. (Because they just used whatever elements Magnolia gave them.)
Here is the e-mail from the canadian distribution company, Mongrel Media
You can see it for yourself, it's currently the last comment on the original website the brought the error to everyone's attention.
http://iconsoffright.com/news/2009/0...les_in_to.html
At least the Canadian distribution company is a little more caring about their fans and sent out a copy of the "corporate" e-mail that Magnolia sent them about the issue. (Because they just used whatever elements Magnolia gave them.)
Here is the e-mail from the canadian distribution company, Mongrel Media
Originally Posted by Andrew Frank, Mongrel Media
Hussain forwarded your email to me. My name is Andrew Frank and I am in charge of the DVD division at Mongrel. Thanks for your letter, and I am very glad to learn about the prominence of our titles in your personal library!
In response to your inquiry, Mongrel used the same source material as Magnolia for both the DVD and blu-ray versions of this film. So the same subtitle issues apply to Canada as to the US.
Here is Magnolia’s official response to this issue, which I received last Friday:
Thanks again for contacting us, and for your continued support of our library!
Sincerely,
Andrew Frank
Director, Home Entertainment
In response to your inquiry, Mongrel used the same source material as Magnolia for both the DVD and blu-ray versions of this film. So the same subtitle issues apply to Canada as to the US.
Here is Magnolia’s official response to this issue, which I received last Friday:
Yes the bloggers are having a field day on this one. Normally they like to pick on the English Dub tracks, but in this case it’s the subtitles. Obviously online tend to get rowdy and bandwagon mentality without knowing all the details. The current subtitle track is not altering the context of the film at all, in fact it’s a more literal translation than any prior version of subtitles. It’s not a defective or faulty subtitle file. Just more literal and larger in size for the small screen. Both English and Spanish subtitle files were produced for this dvd release. Frankly it’s not all that uncommon to have the subs vary from prior releases, typically go unnoticed as subs are purely a translation of film dialogue. This wouldn’t have been a blip had it not been for one particular horror blog doing a side by side and claiming that they are wrong. They are not. We are not doing a recall or anything of that nature, again, these are not defective. Title came out two weeks ago and general public don’t notice and don’t care – bloggers are well known for jumping on something, making an issue of it and moving on. We have decided that based on the feedback that we will be making a running change, so that going forward (once inventories deplete), we will be making that subtitle version available. Options in set up will be; English Subtitles / English (theatrical) Subtitles / Spanish Subtitles”
Thanks again for contacting us, and for your continued support of our library!
Sincerely,
Andrew Frank
Director, Home Entertainment
http://iconsoffright.com/news/2009/0...les_in_to.html
Last edited by Bob_Bobbson; 03-30-09 at 04:18 PM. Reason: Typos, Clarification
03-30-09 | 03:13 PM
#121
DVD Talk Legend
Re: 'Let The Right One In' US dvd subtitle issues
That letter needs to get published on the all the blog sites as well so it can further incite people.
The cavalier attitude is bad enough, but why the hell change the subtitles at all if it's not a mistake or incorrect? Total hypocrite. And no "literal" translation makes up for the embarrassing "I'm trapped" line.
I'm glad I returned my copy to Amazon for credit. I doubt I'll ever repurchase a domestic copy now. I'll probably wait for some other import to pop up other than the Swedish release which doesn't have lossless on the Blu-ray.
The cavalier attitude is bad enough, but why the hell change the subtitles at all if it's not a mistake or incorrect? Total hypocrite. And no "literal" translation makes up for the embarrassing "I'm trapped" line.
I'm glad I returned my copy to Amazon for credit. I doubt I'll ever repurchase a domestic copy now. I'll probably wait for some other import to pop up other than the Swedish release which doesn't have lossless on the Blu-ray.
03-30-09 | 03:20 PM
#122
DVD Talk Reviewer
Joined: Feb 2001
Posts: 7,835
Received 52 Likes
on
44 Posts
From: Formerly known as "12thmonkey"/Frankfort, IL
Re: 'Let The Right One In' US dvd subtitle issues
Sounds like Andrew Frank is missing the point, but I guess that's just my "bandwagon mentality"....
EDITED:
My mistake - clearly Andrew Frank isn't with Magnolia. I misread it.
EDITED:
My mistake - clearly Andrew Frank isn't with Magnolia. I misread it.
Last edited by Pointyskull; 03-30-09 at 03:45 PM.
03-30-09 | 03:27 PM
#123
DVD Talk Special Edition
Re: 'Let The Right One In' US dvd subtitle issues
03-30-09 | 03:29 PM
#124
DVD Talk Platinum Edition
Joined: Jul 2005
Posts: 3,406
Likes: 0
Received 0 Likes
on
0 Posts
From: Formerly known as "awil1026"/ Don't Panic
Re: 'Let The Right One In' US dvd subtitle issues
That letter needs to get published on the all the blog sites as well so it can further incite people.
The cavalier attitude is bad enough, but why the hell change the subtitles at all if it's not a mistake or incorrect? Total hypocrite. And no "literal" translation makes up for the embarrassing "I'm trapped" line.
I'm glad I returned my copy to Amazon for credit. I doubt I'll ever repurchase a domestic copy now. I'll probably wait for some other import to pop up other than the Swedish release which doesn't have lossless on the Blu-ray.
The cavalier attitude is bad enough, but why the hell change the subtitles at all if it's not a mistake or incorrect? Total hypocrite. And no "literal" translation makes up for the embarrassing "I'm trapped" line.
I'm glad I returned my copy to Amazon for credit. I doubt I'll ever repurchase a domestic copy now. I'll probably wait for some other import to pop up other than the Swedish release which doesn't have lossless on the Blu-ray.
I might go ahead and try what you did, bunkaroo. I'd kind of feel bad about passing that on to Amazon, however.