You have to do that to get the posters...but it's the cardboard part on the back of the tin (which comes off anyway)...not part of the booklet or the cardboard/plastic holders for the DVDs.

If you are asked to return original discs (like BTTF), I'd be surprised if WHV needs any additonal "proof of purchase." Myself, I think Warners will do everything in their power to make sure these returns go as easily and smoothly as possible. They are a quality company and have demonstrated countless times over the years their leadership role in the DVD marketplace.

I wonder when they are going to start releasing the sets with the correct discs in them. I personally will wait for that.

As I mentioned in the other thread, it depends on how many sets were made. Remember, Back to the Future took 2 years before corrected sets made it out to stores. So, if you want to wait, it's up to you. I'd rather enjoy the movies now.

Just curious but from what they said all that's mixing is the 2.0 track from Supe I which I'll never listen to.

And extra content from Supe III?

Is that correct? I was under the impression that Supe III was a worse transfer. If that's not the case then it really won't be that big of a deal for me.

The only thing that's going to suck about this exchange program is having 2 empty slots in the DVD set for over 2 months or longer. However, the original 1978 audio doesn't sound like a huge deal to me, so I may end up passing on sending Disc 1 back. I can definitely deal without Superman 3 for that length of time.

I wish it could be like the replacement disc for SW Ep IV. We didn't have to send that back. That is the route I would like.

I called last night and they didn't seem to know what or when anything will happen yet. they didn't even sound like an official department. I kept asking if this was WB.

Question about sending these discs back....

Does Warner (or any other company in the past) pay for shipping these discs back to them? To put any financial burden on the consumer in cases like this is incomprehensible to me....

I could get no info from the phone number...they simply took my name and number and said they would call back. The girl on the other end said they hadn't been told yet what the replacement process was going to be like. Odd, since Superman Homepage is saying there will be a one-week turnaround for SUPERMAN III replacements. Of course, they didn't say WHEN the one-week turnaround would begin!

Seems cumbersome to take down peoples phone numbers and have to call them all back. You'd think they would have taken addresses down instead.

Unless they're just hoping half of us will forget in a few weeks.

I hope Warner Home Video does this:

1. They'll send you a post prepaid special mailing envelope to send back the defective discs.

2. The replacement discs will be sent back to you via US Priority Mail at minimum (or if you're willing to pay extra service charge via UPS Blue Label express service).

3. If necessary pull all Superman Ultimate sets until WHV can replace the defective discs with the corrected discs. If not possible, put a special sticker on the new production DVD sets with the corrected discs indicating the set has the corrected discs, while posting information at the store telling how to replace the defective discs.

Considering it's close to the holidays and mail is by default dicey during this time, it might be a good idea to send these discs back via certified mail to make sure WB has them. I would be devastated if I sent these discs back and they got lost in the mail.

Also, what good is it for the WB to take down your phone number? Considering how many thousands of calls they are probably going to get, it's bound to get lost. I hope they will release some sort of official mailing procedure like an address.

Have fun paying full price. The bargains are NOW.

Same here after just getting through to them. Left hand, meet right hand...

Ahh but for those of us who aren't mega superman dorks, if the wait is 2 years, then who's to say the retail price won't drop to $50 for the set. Hell stores have sales & special deals all the times so you never know what'll be on sale... thanks to Speedy we know a week or 2 in advance.

Seriously though... I can wait a few years or for a nice bargain bin find.

Just called the number, they are still taking name and number to call back. I hope they call back and they DON'T ask for the disks to be sent first. I am NOT going to agree to that crap!

You mean there are people buying this set that AREN'T mega superman dorks?

Because that's news to me...

But as for retail price dropping to 50, that's not much less than you can get the set for NOW, if you hunt around a bit.

So you can wait 2 years, save 10 bucks and be sure of correct discs, or you can buy the set now, go through the hassle of exchanging a couple of discs- but enjoy the set over the next 2 years.

I'd rather enjoy it, myself.

Besides, in 5 years there'll probably be yet another box set out.

God only knows how they'll mess that one up.

Nice job WB.

I was just going to buy the HD-DVDs, but this just looked too good, so I grabbed a copy. Just got off the phone with Warners, they took my address & are sending me the 2 replacement discs. AFTER they arrive, I mail back the 2 bad ones. Took about 20 minutes to get through, & I heard a few other operators doing the same thing in the background.

Did they say how they were going to handle the postage?

I was in a hurry cause of the wait, but I do believe it'll be like Netflix, just send it back in the same envelope, they pick up the charge.

Ah, this is much better. My guess is that they'll include a prepaid special mailing envelope to send back the defective discs.

How much money do you think Warner's is losing from this blunder?

(Also, do you think the employee who screwed up got fired for this?)

I just called them and they just took down my name and number and told me that they would contact me whenever they have an exchange system in place.

Wow, the operator told me that she'd be sending out the replacement discs. If that ends up not being the case (right away, that is), sorry for the bad info.

What incentive, other than the ease of using a pre-paid mailer, would one have to send the defective discs back?

For WB, other than keeping track of how many they've received, why would they want them?