re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

Ive been trying to submit a repair request online.. but so far, no luck
filling out the damn form, and it keeps telling me i need to select a region.. although I already selected United States.
stupid crappy broken online form

i guess ill eventually have to break down and call

meanwhile.. Im streaming shows on tversity through my 360 without issue.

i assume as long as the xbox is less than 3 years.. there isnt any charge for repair/replacement?
if i ship it in, can i keep my harddrive, or do i need to backup everything first?
and whats the typical turnaround time

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

There's a one year "bumper-to bumper" warranty and a three year RRoD one. I think they've made the E74 error a three year coverage as well, but I'm not sure. They may swap out your unit with another refurbished one instead. You don't need to back anything up because you keep your detachable hard drive and snap it back on once the repair or replacement is done.

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

When you send it for repair just say it is three red lights regardless. My friend stepped on his disc tray and sent it in under this repair and got a refurb no questions asked.

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

well, it does have three red lights.. so thats convenient

or at least did... seems to be working fine right now.. but Im figuring Ill go ahead and open the request.

do you just get a label, or are they still sending the coffins?

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

You get a label... but do yourself a favor and find your own coffin and wrap because the UPS guys jail-sexed me for $15 for the packaging materials.

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

well, she's dead

called microsoft, because their crappy site wasnt working properly still.. on and off the phone in under 5 minutes, not bad.. the process was quick and painless, and had a label printed before we hung up the phone.

Ive got a bunch of ebay/usps priority mail boxes laying around and they seem to be a pretty good size.. Will be packaging it up and getting it out this afternoon, or in the morning..
the one bright spot, is that Ill be heading out of town for several days starting saturday.. so I should be able to go ahead and have it sent off, and not missing it till i get back.

now i just need to find some packing material to wrap it in :-/

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

Mine died on 5/20 and I just got an email that my "repaired" Xbox is on it's way back today.

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

well.. they did say 2-3 weeks.. sounds like by the time you receive it, youll be just a little over the 2 week mark.. so not bad

i assume you shipped to texas?
Im down here in alabama, so I expect it to make it (even ups ground) over to texas pretty quickly.

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

Yep, Mesquite, Texas I believe. I'm just hoping I got a new unit and not some hacked quick fix that will break in another year or two. I'm on my 4th Xbox already.

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

Sent mine off to MS today. It was working fine with every game except RDR, which was freezing and glitching constantly. Of course, RDR is the one game I've really wanted to play since it came out. Hopefully it will get turned around relatively quickly.

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

PM me if you want to ship me your 360 overnight (at your expense), and include a return label (at your expense).. so Ill have one to use until mine gets back

thanks!

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

4th?
how many have you purchased, or had to pay for the repairs on?
according to the guy, i have 13 months left on my warranty.. i expected it was more like 16 months, but meh.. close enough

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

Thanks, all!

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

so.. for the people that closely monitored their status on their repairs
how long did it take from the time they received till they shipped back out?

i sent mine off yesterday.. just tracked it, and its scheduled to be delivered tomorrow....
2 days is pretty good for ground shipping, so Im wondering if that means Ill get it even quicker than was quoted.

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

I think it's generally about 2 weeks doorstep to doorstep.

I also sent mine yesterday and mine is also due to be delivered tomorrow, so we can race!

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

i called and told them you wanted them to do mine first

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

Finally something interesting in this thread! ;)

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

I purchased three: the original back at launch (later it died (twice) and I fixed it then sold it to a friend). I bought an Elite 2 years ago -- it died two weeks ago. I also bought an Arcade unit for the bedroom when Dell had their sale going on a few weeks back. So I guess that means I've had 5 total :)

I was happy though with my "repair"... MS sent me a new unit altogether and not a hack fix to my old system.

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

If I'm remembering correctly (which I may not be), my history is:

Console 1: purchased in late 2006/early 2007. It red-ringed within a week, and so was exchanged for
Console 2: which lasted the better part of a year until it red-ringed. I had bought Circuit City's extended warranty, so I exchanged it for
Console 3: which red-ringed a year or so later, so I shipped it off to MS, who sent me
Console 3.5: which lasted until early 2010 when it had a non-red-ring failure, so I bought
Console 4: which lasted only a few months before the disc-drive started failing and I shipped it off for repair/replacement.

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

What the hell is going on? I just sent mine in last week as well. Are these things on a timer?

It's only my first RROD, so I can't complain.

I sent in a black Elite -- will I get a black Elite back?

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

Mine hit the red rings last week when my girl was playing. But it turned on the next day just fine. I'm busy with a Wii backlog at the moment and playing my NES more again (and a friend dropped off his PS3 so I could play Dot Heroes), so I don't know how often it'll be used at the moment.. are these things still on three years for red ring issues?

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

If it's the E74 error, that's indeed covered by a three-year warranty.

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

How do I know the error number? The screen never turns on.

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

When I filled out the console repair form, I got the impression that if a visible "E74" appears on your screen, it's a three-year warranty. If it's any other error/symptom, it's one-year. However, don't take my word for it. Fill out the form yourself and describe the symptoms/rings from the menus and it'll tell you explicitly if you have to pay for the repair.

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

if you're getting the red ring.. thats covered for 3 years
E74 is another failure, that one does post.. also covered for 3 years
http://en.wikipedia.org/wiki/Xbox_36...nical_problems

if you didnt register it online when you bought it, and dont have proof of purchase.. your date might be a little less than expected... mine is about 3 months short of 3 years after i purchased.. not too bad.

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

mine made it into mesquite at 11:29pm last night
should be at the repair shop soon :D

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

It's my second, which I bought on Amazon on September 8, 2008, so I'm good, I guess.

The really funny thing (or maybe not funny, but whatever) is that I was musing with my friend online that I probably won't be interested in the next generation of consoles at the time when my girl came in to give me the news. Heh.

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

Yes you will. Mine was an Elite and I got back a brand new Elite yesterday. I haven't fired it up yet but they take care of registering it and everything for you.

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

Ha! Mine got there at 8:22 last night. UPS is showing a destination scan this morning, but it's also showing it as in transit. I don't know what that means.

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

mine is destination scan at 10:30am this morning and shows in transit
we're probably on the same truck

Im going to call and tell them to unload mine first!

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

thats what im wondering.. how closely did you track the time it was actually there for 'repair'

if they just automatically grab one and send it off.. i would think the replacement should be in the mail quick... if they take the time to diagnose/troubleshoot/try to repair.. then i guess i could see it dragging out a little.

Im all about efficiency!

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

Wait, they send a brand new one back? Not a refurb?

My Elite is in IMMACULATE condition, I was wondering if I was going to get one back with cheese dust in the vents or "HALO IZ 1337" written on it in markers.

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

Yep, sparkling new with the clear sicker still on the IR window.

Mine was gone for 16 days and the emails stating when it was received and when it shipped lagged severely from the website's updates. Count on your box being gone for 2 weeks regardless of the fix.

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

Wow. Here's hoping.

The two weeks won't bother me though, but their repair center is like, 30 minutes away from me. :lol:

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

go over there and hide jason's until they finish with mine

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

1 Year Xbox Live $29.99 Link

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

Why does everyone go apeshit for deals on XBox Live subscriptions? It's $50 a year max. Microsoft Points, on the other hand, I'm easily using over $500 worth a year. That's where I need deals!

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

Because we like saving money wherever possible? $20 here is a "free" 10 songs in Rock Band for you. Did you see the 20% off deal from Dell on 4,000 point cards today?

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

I've been on Live since the Beta, and think I've spent 1600 points total.

re: The official Xbox 360 thread - the console of choice on nuclear submarines
 

I don't believe I got a new 360 back. I don't have the Elite though. It was a refurb (according to the paeprs), but it looked brand new.