Xbox 360 Thread - part 6
 

Summary - I sent in my console to be fixed. was told i'd get special treatment, was happy. Was just told they lied. They sent me Viva Pinata to make up for the lies. Down to 13 business days until i "should" get my console back.... let's see how they do.

it would been more amusing if you were like....


"what the fuck would I want a kid's game for?"

:lol:

Actually I was like "what four games can I choose from" and she tells me and I was like "I own those already, but give me VP so I can give it to my nephews".

They don't have a 360. This will torture them.

Whatever dude, Nice summary, the only thing worth talking about was your broken 360?? Nobody fucking cares ;)

BTW did I tell you I obliterated your Pac-Man: CE score? Eat that!!

I knew you had it, but I was just thinking hypothetically, it could me amusing to gauge their reaction

but I suppose if they let you choose from 4 games, that kinda makes my point moot

What are the four choices they give you?

Sounds like you are excited to teach your nephews about the wonderful world of ambiguous incestual sex, cannibalism, and profiteering off selling children. ;)

Buzzlegums, Cocoadiles, and Fizzlybears, Oh my.

I don't know if this has been posted in the old thread, in addition to Super contra, and wing commander added to live they dropped an extra 18 holes for 3d ultra minigolf. They do cost five bucks , and they are very hard compared to the original 36 holes it's totally worth it since it's the only game my girlfriend will play with me.

Yeah, they are ready for that.

The choices were:
Kameo, PGR3, VP, and something else I don't remember but probably PD0 or fuzion frenzy 2

shit, I wonder if you could have suckered them into giving you marketplace points...


that would have been cool

You need a new girlfriend who will play ANY game with you.

My 360 shipped....yeah. No free game for me though and they lied about "special treatment" also.

Might depend on how angry you got. I was extremely pleasant through my entire coversation. If i worked as a CSR (in a bizzaro world of no education) then I'd totally single out people who are assholes :)

Not implying you were a dick to the CSR or anything though.

So is there a "happy ending" with your 360? :D

She plays many games with me just not 360 games :). Also the holes are cool just hard that's all.

Ok, just what games are we talking about here? :eyebrow:

I got Pacman: CE today and was able to get 177100 by my third game. I don't know if that's good or bad. Any advice?

Just don't get ahead of Martin in the rankings. His whining knows no limits.

You tell him Kaki!!!!!

Not only will L&O not get the free game, but he will end up having another problem with his 360 requiring him to send it back in.... if not immediately, then within say 90 days.... *jinx* *jinx* *jinx*...... *does a jinx dance* *jinx* *jinx* *jinx*

holy shit! I just get home from work with The Bigs and - wouldn't you know it - 3 fucking red rings .... dammit! this will now be my 3rd repair

added: well, the coffin is on its way ... they are going to give me 30 days of Live and a wireless controller ...

:sad:

Whaaaat? That sucks dude. I'm sorry to hear it.

The supervisor that I spoke to tried to confirm a few things. I asked him why it is taking so long and he said it is because they are adding new heat sinks to the 360's which is taking extra time and some are even getting new motherboards. He said that this info was on xbox.com - I asked him to point out exactly where it states that.....he couldn't, but said he received a bulletin from M$ that this is what is causing the service delays and will be posted on xbox.com soon.

I don't know it that's BS or not, but I was surprised that a call center guy would go into that kind of detail.

July 5th - ROD
July 10th - Received Coffin
July 11th - Coffin shipped to M$
July 16th - 360 arrives at Service Center

Yeah the one girl who seemed to know her shit told me something like that too. She said all the ones they were sending back, I assume that means refurbs since I doubt they're fixing all that many and sending the same back to people, were getting "new parts/hardware". I'm not 100% sure what that means so...

No, I was pleasant with my CSR. I usually am unless I get REALLY annoyed with them, but I'm never yelling at anyone. Not a big deal, just would've been nice to be treated like the others. My CSR calls me EVERY two days though, that is my "special treatment".

I did get a free wireless controller with my SECOND time I sent in, so I guess my third time = nothing. Also, EVERYONE supposedly gets 1 month of LIVE free with this also.

I've never gotten shit and I'm on my third. I think you are ahead of the game with a controller and Live cards.

On my first (and only send-in) I received a month of Live.

Are they actually fixing the consoles or are they sending out different units?

I don't understand why this takes so long - they should have a team that does nothing but fix consoles that come in and another team that does nothing but send out those fixed consoles. In fact, a fixed console should ship as soon as they confirm you sent your broken one in.

Or is that what's happening? I am hoping beyond hope I don't red-ring, because waiting for a month to get it back is the kind of shit that makes me think about just buying a new console instead.

Unlike earlier, you get the same one back that you sent in. Thus you have to wait for it to be fixed.

Not true in my case.

MS received my RROD'd 360 on July 6. I received back a refurb on July 26th (yesterday).

They had my console for about 17 calender days before shipping me a refurb. My guess is that they don't have enough "fixed" consoles and thus the wait. They are not fixing yours while you wait, but you are waiting for others to be fixed.

They said they would switch over my warranty to the new serial, but are they usually on the ball with this?

They probably do. But they cannot keep up.

When every console you have sold (10 million) are defective and thousands being sent in weekly for repair, it's going to be nearly impossible to keep up. I'm surprised the delay is only a month...

I believe I'm getting a refurb also....my serial number changed online. I'll know Tuesday supposedly.

I sent mine in two months ago. After about a month and one week I called in to see what was going on. After an hour, yes 1 whole hour, of being on hold waiting. I got tiffed and asked them a bunch of questions. One being where the hell is my xbox? and the second being, why the hell is it taking so long?

Through the course of the conversation I was informed that they don't actually fix the xbox you send in. They take one that has already been repaired and send it back to you. I asked why it took a month and one week to walk up to a shelf, grab an xbox and chuck it in the box. They said it was held up due to them having to transfer serial number registration. Ensure the old box wasn't tampered with, and make sure the new box works. A lame excuse yes, but when I finally did get mine back they put a little note in there that basically said "hey we took almost two months to get this job done when we only told you it would take ten days. What happened was we threw this refurbished xbox in this box here and took your old one. . . here is a a free month of live".

Yikes, what a mess.

They should just send everyone who RRoDs a new Core system.

But I like my chrome drive. :(

Do all refurbs come back with stickers on the drive and IR window?

My replacement had the protective stickers and I'm really hoping I didn't get sent a "new" system, because I hope whatever modifications they have made will fix the problem. Hopefully they just put the stickers on the refurbs as well.

Except you would have to go through the same process in 6 months (or less -- when the new system craps out). I just want a system that won't break and it still isn't clear if the "new" systems today are going to be stable.

And really, if they sent "new" systems, the manufacture dates would just as likely be in 2006 versus a 2007 (potentially problem-free) one.

That is the downside - I'd live though :)

Oh I understand. I would just prefer a new system sent out the day they received my broken version rather than waiting a month.

And the LEAST they could do would be offer overnight shipping both ways. It's ridiculous to have a week+ turnaround just in the shipping.

My current one had the stickers which led me to believe it was new. The system was immaculate and had a manufacture date not to far removed from when I sent it in. This was last Oct.

I was being sarcastic. :) If it meant a problem free 360, I would too.