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Microsoft Surprisingly Admits That ALL Xbox 360s Are Defective

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Microsoft Surprisingly Admits That ALL Xbox 360s Are Defective

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Old 01-06-08 | 02:10 PM
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From: Orange County
Originally Posted by McHawkson
No, we keep the hard drive and send in 360 without hard drive.



No, you do not lose any achievement points or downloads (maybe not all). When my hard drive crashed, I bought a new hard drive - got my gametag recovered. I was able to re-download all of my purchased downloads, such as Oblivion download goods, Shivering Isles, and few acrade games - without paying extra.
Thanks for the feedback. Still kicking myself for opting for CC's plan versus just doing the warranty/repair through MS.
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Old 01-06-08 | 02:17 PM
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Have people been getting the new HDMI units as replacements? I want to hook my Wii up in component, but it is taken up by my 360. If I get a HDMI unit back I could use that input, and would help me avoid buying a switch.
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Old 01-06-08 | 02:42 PM
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Originally Posted by RVP
Have people been getting the new HDMI units as replacements? I want to hook my Wii up in component, but it is taken up by my 360. If I get a HDMI unit back I could use that input, and would help me avoid buying a switch.
You only get a HDMI unit if you shipped them a HDMI unit.
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Old 01-06-08 | 04:33 PM
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Originally Posted by McHawkson
No, we keep the hard drive and send in 360 without hard drive.



No, you do not lose any achievement points or downloads (maybe not all). When my hard drive crashed, I bought a new hard drive - got my gametag recovered. I was able to re-download all of my purchased downloads, such as Oblivion download goods, Shivering Isles, and few acrade games - without paying extra.
Except if you're logged out of Live, you can't use any of that downloaded content that you bought on the old hard drive.
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Old 01-06-08 | 08:23 PM
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Originally Posted by TimeandTide
Thanks for the feedback. Still kicking myself for opting for CC's plan versus just doing the warranty/repair through MS.
Why? You have a gift card for the full amount so you can get one with the (supposedly) new innards and an HDMI port.
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Old 01-08-08 | 01:46 AM
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I was just starting up Assassin's Creed tonight and I got the RROD (my second 360), Looks like I will have to call up tomorrow for a coffin. I had a feeling it was coming because games were starting to freeze more often.

I was going to put in Mass Effect tonight too.
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Old 01-09-08 | 06:33 PM
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My xbox 360 that I bought in November now has the three blinking red lights. My NCAA Football 08 game is in the xbox. I can't get it to eject the disc. Is there anyway to get the disc out? I wanted to get it out before I ship the system off.
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Old 01-09-08 | 06:43 PM
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Originally Posted by lwhy?
My xbox 360 that I bought in November now has the three blinking red lights. My NCAA Football 08 game is in the xbox. I can't get it to eject the disc. Is there anyway to get the disc out? I wanted to get it out before I ship the system off.
Looks like you're going to have to take off the faceplate (which will NOT void your warranty) to access the mechanism: http://support.microsoft.com/kb/906935
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Old 01-09-08 | 08:06 PM
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From: Orange County
Originally Posted by Demontooth
Why? You have a gift card for the full amount so you can get one with the (supposedly) new innards and an HDMI port.
Because a.) the CC warranty was $70, IIRC, and b.) I had to send my HD to CC, which meant I lost all of my saved game data.

Would rather have my saved games than an HDMI port. (The unit I bought was fresh off the truck. No idea if it has new innards. How could I check?)
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Old 01-09-08 | 08:34 PM
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I have no idea why anyone would buy an Xbox 360 at this point, with so many problems still. This is the single worst piece of game hardware ever released. I really want to play the 360 games, but I ended up getting a PS3 instead. Maybe a few years from now if they ever release a hardware refresh I might consider it...
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Old 01-09-08 | 08:40 PM
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Originally Posted by CKMorpheus
Looks like you're going to have to take off the faceplate (which will NOT void your warranty) to access the mechanism: http://support.microsoft.com/kb/906935
Thanks for the link. Something funny happened. I unplugged the system and took the faceplate off I tried to follow directions and I couldn't get it to eject. On a whim I put the faceplate back on and turned the system on and It's working perfectly now. It's weird.
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Old 01-09-08 | 08:44 PM
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Originally Posted by Breakfast with Girls
I have no idea why anyone would buy an Xbox 360 at this point, with so many problems still. This is the single worst piece of game hardware ever released. I really want to play the 360 games, but I ended up getting a PS3 instead. Maybe a few years from now if they ever release a hardware refresh I might consider it...
Meh. The games are worth it, and the repair process was quick and easy enough. It sucks when the machine bricks, but it didn't turn into a big ordeal that really inconvenienced me, like say, when I have to take my car in...
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Old 01-09-08 | 08:55 PM
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Originally Posted by lwhy?
On a whim I put the faceplate back on and turned the system on and It's working perfectly now. It's weird.
It probably won't last... not being overly pessimistic, but you'll probably RROD again so be aware.
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Old 01-09-08 | 09:14 PM
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Originally Posted by Breakfast with Girls
I have no idea why anyone would buy an Xbox 360 at this point, with so many problems still. This is the single worst piece of game hardware ever released. I really want to play the 360 games, but I ended up getting a PS3 instead. Maybe a few years from now if they ever release a hardware refresh I might consider it...
I think I've mentioned my thoughts on this before, but really, the games outweigh the annoyance of the issue. I agree the hardware is the worst for a console ever, but as long as you can potentially live without your system for a month or so, it isn't that bad. For me, there's plenty else to do when my 360 went down, so I didn't get bent out of shape about it.
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Old 01-09-08 | 09:54 PM
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Originally Posted by fumanstan
I think I've mentioned my thoughts on this before, but really, the games outweigh the annoyance of the issue. I agree the hardware is the worst for a console ever, but as long as you can potentially live without your system for a month or so, it isn't that bad. For me, there's plenty else to do when my 360 went down, so I didn't get bent out of shape about it.
Nice if you only use your 360 to play games. But when you rely on it as the hub of your media for playback of video, music, and photos, as well as games... when your 360 crashes, you lose more than just the ability to play games.
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Old 01-11-08 | 12:07 PM
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Chalk me up as an RROD victim. Started freezing constantly no matter which game I tried. Took the hard drive out to boot it and up comes the 3 red rings. Put the HD back on and still get the red rings. Going to call today after work to see if I can send it in.

I do not have the original receipt but it was purchased in 12/06 and MFR date of 09/06. I live in Canada also. Will I have to pay and get it fixed? I think I am just going to buy a new one in the time being and trade/sell the old one when/if it comes back to me.
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Old 01-12-08 | 11:23 AM
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So I called today and Max told me that my Xbox has been repaired and shipped out. How do I go about getting the tracking number? I'm assuming I have to actually speak with a CSR, but I'd prefer not to if there's another (easier) way to get it.
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Old 01-12-08 | 02:15 PM
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Originally Posted by eatntae
So I called today and Max told me that my Xbox has been repaired and shipped out. How do I go about getting the tracking number? I'm assuming I have to actually speak with a CSR, but I'd prefer not to if there's another (easier) way to get it.
Yup....you have to talk to their top quality people. When I called to see if my unit had shipped I told the guy I wasn't near a piece of paper and yet he insisted of giving me the tracking number. Then the second time I called I wasn't near the computer so I had the person read the number carefully and I repeated it back ever so slowly. Ended up being incorrect so I had to call a third time.
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Old 01-12-08 | 03:22 PM
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Originally Posted by ElementZ
I do not have the original receipt but it was purchased in 12/06 and MFR date of 09/06. I live in Canada also. Will I have to pay and get it fixed? I think I am just going to buy a new one in the time being and trade/sell the old one when/if it comes back to me.
RRoD is warrantied for 3 years so date of purchase won't cause any problems for you.
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Old 01-13-08 | 09:30 AM
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Question: what happens when your Xbox's 3-year warranty is nearing its end? Do most people Ebay it?
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Old 01-13-08 | 10:24 AM
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That's just hateful.
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Old 01-13-08 | 11:11 AM
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Originally Posted by mytzplyx
Question: what happens when your Xbox's 3-year warranty is nearing its end? Do most people Ebay it?
I believe you can buy the extended warranty at any point during the life of the original warranty. I bought a 2 year from MS towards the end of the original 90 day warranty. It tacks onto the existing warranty.

So I'm good until the end of this year on the general warranty (1 yr. manufacture + 2 year extended) and until 2010 on the RROD(3 yr. manufacture + 2 year extended).

For the piece of mind it is only the price of a single game and you don't have to worry about ebaying it on some unsuspecting fool.
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Old 01-13-08 | 11:21 AM
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I just bought an Xbox and something is rattling around inside it, but it works fine. Does anyone thing I should take it back, or should I just wait for the eventual RROD?
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Old 01-13-08 | 05:52 PM
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Hey fellow pissed-off Xboxians:

While playing CoD4 tonight, I had a few freezes. After a few reboots, I got the RROD.

I unplugged it and let it sit for a while. Started it back up and it started freezing after gameplay, but I haven't seen the RROD return.

Safe to say it's toast and send it in?

Thanks.

Edit: Well it's a constant RRoD now after startup. Started the repair process. Lasted a little over one year.

Last edited by devynal; 01-13-08 at 07:42 PM.
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Old 01-13-08 | 05:57 PM
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Originally Posted by shumway
RRoD is warrantied for 3 years so date of purchase won't cause any problems for you.
Your right. I called up today and the coffin should be here within 3-5 business days. In the meantime, I picked up a core and just threw on my HDD to play while mine is getting fixed. I will then return the core for a refund when I receive my unit back or in 30 days
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