I'd bet you get the 1 month free anyway. I can't imagine they are going to process yours differently than the over 1 billion they've served to date :D

I had a similar experience, very quick turnaround except for shipping over weekends. My launch 360 was actually fixed and turned around in a day once they got it. And I received my same 360 back (same serial number, case, etc). I suspect they are swapping out the main board with the onboard NIC, etc as my MAC address changed, but it was definitely my same 360.

When I tracked my empty box on UPS.com the shipping method clearly said 3 Day Shipping but I realize that turned out to mean jack shit.

FWIW, it took 10 days from the day I dropped my coffin off at UPS to the day I got it back - I figure it averaged 3 days to get there, 3 days to fix, three days to ship back and one day for the weekend.

So are the repaired units 'fixed' or not? I've heard from some that they replace the heatsink or something, but others have told me they'll just repair it with the same faulty thing until next year. I'm waiting for my coffin, my first RROD happened on Sunday. :(

Mine wasn't a repair, it was an entirely new unit.

Yeah a while back when I got my replacement it was a totally new "Non-HDMI" Unit. The funny thing is though that it doesn't work right. once it started up and working it never gives me a problem but it NEVER boots properly on the first attempt. Usually I'll hit the power button and it will just sit there with nothing on the screen at all, then I'll wait a few seconds and shut it back down and then power it on again. Most of the time on the second attempt it will boot up normally but there have been occasions where it gives me a single red light with an "E-74" message but even when I get that if I shut down and restart again it boots up normally. It's a really wierd unit, but since it actually does work fine once you get it to boot I've been too lazy to get another coffin.

E-74 error is a power problem. Do you have an intercooler fan installed on the back of the unit or some such thing? Otherwise check anything power related.

Coffin arrived today and I immediately packed it up and ran it to the UPS Store down the road. I know there is hope I may get it back before I leave for the holiday but I'm not holding my breath. I guess the Wii will travel with me again this year.

I just called back today after calling on 11-26 and not yet getting a coffin. I was told my repair was"not processed correctly" and they will send me a new box. Great, I guess having it by xmas is out of the question now.
maybee I will get lucky and get a Hdmi unit.

ah, i see... yeah, it took me a week to get the empty box... TX to NY, so, i guess it's fairly reasonable, but still not fast enough :)

Seems like a lot of people are having problems when they call in to get help. I did my entire process through Xbox.com and never had a single problem. Perhaps that's the easier way.

so, did you register the new X360?

I guess it must be easier to create a work order than it is to check the status of an order.

When I first called to get my coffin shipped to me the guy mentioned about checking the status online which I knew about. After waiting for my coffin for a few days I tried to log on the service part of their site. It took my personal info but my serial number never took. When I called them up a few days later to ask about the status of my coffin I asked if their was a problem with the site or if I was doing something wrong. She said nothing would show up since they haven't received my system yet.

It makes sense in one way but they can't start a work order without knowing the serial number for your system so technically once you have created a work order and get a reference number.....your serial number should be in the system. Seemed like a dumb system to me. They should just ask for your reference number since it is clear that it is more important than your serial number.

So has anyone had a falcon one go bad?

heehee, i see you're doing some homework here eh? I don't think it matters if you have the falcon or not, chances are you still gonna get the RRoD. Like i said, my unit died not from overheating. I'm pretty sure my X360 is functional, the RRoD is just a "barrier" MS put on to make sure i'm not doing anything they don't want me to do (like not renewing the on-line membership, the one free month came with the system expired, the system dies shortly after the reminding e-mail, see my point?)

I called yet again because I am still unable check the status of my repair on the support site. I CD agent I got this time was by far the most difficult one I've had to deal with yet. I had to repeat myself over and over again to get anywhere. I was told my console in the system at the repair center but when I mentioned that I was able to check the status on the page I was told that it might be because my console had not yet been received when I last checked. I told her I checked again while she had me on hold and it must of went in one ear and right out the other because she proceeded to recap everything she told me and then asked if there was anything else I needed help with.

wow, just got a letter from Microsoft. If you purchased the 1 year or 2 year extended warranty, it is added to the 3 year RROD warranty.

Quote:

For example, if you purchased a 1 year Microsoft Extended Service Contract, your Xbox 360 console would be covered for an additional 1 year after the date that your original 1 year warranty expires for a total of 2 years; and 1 additional year after the three year warranty for 3 Flashing Red Lights expires, for a total of 4 years, should you ever experience that particular failure.

Argh!

Got the RROD this afternoon.

Originally bought the 360 in Dec. '06, but I got the RROD within minutes of plugging it in. CC replaced with a new unit that evening. 12 months later, almost to the day, this one died on me, too.

Sending it to CC tomorrow via UPS.

If there's any silver lining at all to this, I beat COD4 two days ago.

Got that letter today too. Sweet.

Isn't that info available when you call the 1800 number from the phone number you registered for the repair? I don't need to talk to a real person... basically the male computer voice told me that they got my damaged X360 and now in the process of repairing it (yeah right).

Well, anyhow, everything can be screwy, so yeah, i don't blame you for looking deeper into your status.

Man, i'm not not gonna get it before Christmas... five days for the box, four days for shipping it back, sigh, another week for repairs... All this time, no e-mails, no mails, no calls, you gotta check everything yourself.

The automated voice finally gave me the line about it entering the repair process yesterday. I just wasn't sure if that meant it was finally taken to where they work on the consoles and mine was placed at the back of the line....or what. The CS people are just so fucking hard to understand at times. I'll get a person now and then and each time they talk I have to piece the few words I did understand together and try to figure out what they might of said. When they ship it out finally there is no way in hell I am going to be able to have someone read me the tracking number and get the damn thing right.

I had heard that the actual repair process goes by pretty fast once they "start working on it". If it takes more than a few days total for the repairs then I guess my stack of games will unplayed till well after the holiday.

Yeah, getting a "cool" CS operator is hit or miss... I just wish that the whole repair process update you via e-mail or phone with the current status. I mean they took your contact info like e-mail and phone #. I'm gonna call them again tonight and see where things are. I don't think they "repair" anything on the weekends (just like UPS shipping status).

That wasn't my experience at all, each time i called (once to start the process, a second time to check status, and a final time to get the tracking number of the shipment coming back to me), I got someone who was capable of giving me a tracking number, and status, and each time it was accurate.

You can check your repair status here, they will also put your UPS tracking number here when they ship it out.

http://www.xbox.com/en-US/support/de...htm?WT.svl=nav