Actually, purchasing a console makes them lose money. Unless he rebuys all of his games too, that actually is a way to get back at them.

Back to my console, I dropped it off at UPS today - bye Xbox 360! I hope you come back and feel better!

Looks like I'm going to have to call for a coffin. My disc drive has been making all sorts of noise lately, and stopped reading the disc in the middle of a PGR4 race. This is the same problem it had back in April. They told me at the time they would extend the warranty for another year, but the warranty status online says it expired November of last year.
I'll call them after my pizza is delivered here in a bit. Should be fun.

I thought i read somewhere that's no longer the case. Not that it generates a large profit or anything.

My coffin has been ordered. It took me an hour to get them to waive the $99 repair fee.

It loses him more money than it loses Microsoft.

(And IIRC they are now making a small profit on the hardware).

Really? I'm surprised. I figured it would take longer than this to get the components down far enough to turn a profit.

Well good for them - maybe they will send me a decent console.

MS no longer makes profits on the hardware. They were starting too but the warranty announcement far, far offset that.

Well, i suppose it depends on where you put that 1.1 billion dollar expense.

Well I got their new "arcade" core system for $279 (manufactured Sept, 2007), which comes with a wireless controller and a 258-memory card (and the system has an HDMI input), it also runs A LOT quieter. There's no way they can be making a profit off of that - I'm actually pretty stoked about it, and I'll probably just sell my old system after it's fixed for around $200.

Well, my 4th 360 arrived a few days ago and appears to be working. I also got a call from an MS rep today about my BBB complaint. Since the newest console is working, there's not a whole lot I could do, but the rep did apologize and I'll be getting a free wireless controller out of the whole mess. Honestly, at this point I'm just happy to have a working system and be done with it. Like I mentioned before, I'll just be selling this console anyway and keeping the backup system I got from Costco. I briefly considered keeping the 2nd 360 in my bedroom, but it's bad enough worrying about repairs for one of them, let alone dealing with two. :lol:

What's the turnaround on repairs these days?

My first two took around 3 weeks, this last one was closer to 2 weeks IIRC.

That's not too bad. Mine was about 3 weeks back in April. I just remembered they sent me a refurb last time with the same serial number. That's go to be a big no-no, accounting wise. I have a friend that was in the service group at InFocus, and now Tektronics. She said there's no way they would ever do something like that.

Warranty, distributing and marketing are all part fo the cost of the system.

Maybe, but i still say it depends on how you want to look at it. Most account simply for the cost to manufacture versus price sold.

I just called for a repair on my first 360, got it in april 2006, anyone know how long it will take to get it back, i live in canada. thanks all

Got the coffin on the 12th. Just got my new 360 today. Two weeks and a weekend... not bad.

Manufactue date: 10-15-2007. It's a fresh puppy!

I'm hoping to get a new one, too. Does yours have HDMI?
How long did it take to get your coffin?

For those that have sent in their console(s) recently, did the Repair status on the service website ever update for you? Mine has said "Device Received at Service Center" for a couple weeks now. Thanks.

Mine does NOT have HDMI, which is fine considering my PS3 and my Toshiba HD A1 are covering the only two slots I have. I play my 360 on a TV w/o HDMI.

I just hope it has the Falcon chipset although my problem every time has been with the drive.

A friend of mine bought a "broken" 360 from a friend, flashed different firmware on it for the drive, and it has worked like a charm. Of course, it shows up as modded but he has it as a spare.

Don't modded XBox's get auto banned from Live?

Yeah --- he has it just as a backup. He has a regular one to go online, etc.

I thought all the Premiums had HDMI now? That's an odd manufactured date to not have HDMI.

Finally got my replacement 360. Manufacture date is 9-13-2007. No HDMI port. It's working good, so far. Been playing GH3 on it. Seems like it's a little quieter than my original one too.