They don't have a 1-800 number because five Customer service reps, two who work through a temp agency, can't handle it..

but here are a few good numbers to use...all are toll (sorry) and all will get results.

Maureen Courtney John the manager of twec.com "customer service"
1-518-452-1242 x7525

Jennifer Nye the "coordinator"

same number as above her extention is 7372

These two handle the bulk of customer complaints and will get you the results you need...so stop e-mailing tewc customerservice..they are SO far behind ansewring them you'll get your order before you get an e-mail.

Yours for REAL customerservice

Chickenman

Call them at 1-800-540-1242. I always ask for Karen!
I've had a couple of problems with them out of about 30 orders. They'll clear the problem up for you.
If you ever need another phone number check here: http://talk.dvdtalk.com/ubb/Forum1/HTML/014531.html
Hope this helps!