blakwngbrd:

I've been using the origianl pricegrabber.com since the first week it came out, and listed ONLY buy.com (buycomp.com, back then) products....

Jobronie, that's wonderful! Thank you for using our site. It's always nice to know that people like us so much!

I appreciate all your comments about the new 800.com website. I realize that it's a big change that may be disturbing to people who've shopped there regularly. But hopefully you'll come to appreciate some of the new features we've added. Although we may not do everything our customers suggest, we do listen to your comments and we'll continue to try to make the website better.

We also apologize for the Order Status not working again, but it should be available now.

And just to make it perfectly clear, I am NOT Mr. Speed.

Steve Armbrust
800.com

[This message has been edited by SteveA (edited October 10, 2000).]

It's not the features, it is the stark and barren look. It's just less appealing looking than the previous 800.com look, which was nice.

My experience is that graphic designers make something better about 51% of the time, and worse about 49% of the time.

A great example is the horrible new Bank Of America logo. I'm sure they paid ten of thousands for that trash (if not millions).

BTW, what new features are there? I haven't noticed any.

In sum, your website was great before. You should have taken the money invested in the new site, and just added more servers, so people don't have to wait for responses to clicks.

SteveA:

Any help on the Jurassic 20/100 coupons? Who was targeted? Preorders of JP? Or is it just a cheap plug for a huge release, like Amazon's Harry Potter coupon (good on anything for anybody, just to celebrate the latest HP release)?

Says you need an authorization code. Little help here...?

I won't even begin to argue about website style (we've done far too much of that inside the company ). However some of the "starkness" you've noticed is a conscious attempt to make the pages lighter and load faster. Also, the new 800.com website is a work in progress. There are aspects of some pages that have not been turned on yet.

One of the places we've added the most features is in checkout. You'll now be able to see all your charges (including shipping) before you ever have to enter your credit card. You can even get a shipping estimate on shopping cart page. You can now store multiple addresses in your address book and multiple credit cards in your credit card book. There will be additional shipping features turned on soon.

Another feature we've added is the coupon book. In the past, you could only use a single coupon for any purchase. Now, you can use multiple coupons, as long as no two coupons can be used for any one product.

We also have a new search engine that, especially for electronics, should be much better than the previous one. If you've ever had the problem of searching for an electronics component and not finding it because you didn't have a dash or space in the right place in the model number, you should be much happier now.

So far, we've been concentrating most heavily on the Electronics section of the website. But you should see some additional design changes in the movies and music sections soon.

As for the JP coupons, we have been directing coupons to particular audiences to judge their effectiveness. This is not a general-use coupon.

Steve Armbrust
800.com

ive had many instances where 800.com would credit my credit card DAYS after shipping for a coupon i used. just my $0.02u.s.

I never thought I would say this... but, I definately liked the old sites color scheme better. I miss the orange... It stood out in my mind as "800.com" but the new look is just like everyone else... Why is there such a giant push these days to make every site on the web look the same? Am I the only one bothered by this?

Another vote for the old web site.
It looked much better.

Well,

Apparently I am not alone in thinking that the old site looked better.
Steve, I'm not sure why you changed it, but I find it odd that you are trying to justify the changes in light of the fact that most of the feedback has been negative.
I am sure you had many debates in your company regarding the style, but let me just say that it sucks. No offense, but your site now looks just like every other web site. Hey, if this is what you were trying to accomplish...congratuations...you just made your statement in mediocrity. But, I'm here to tell you that your old site was much better and uniquely represented your site in a positive way. I can't imagine why you thought this style change was necessary.
Sigh...