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The complaining about Amazon thread

Old 12-27-19, 08:51 PM
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Re: The complaining about Amazon thread

Originally Posted by joe_b View Post
I returned a fulfilled by Amazon item this afternoon. When submitting my return request, it simply listed "Refund" as the only option. I assumed the money would go right back to my credit card, as there was no option to select a gift card for a quicker refund -- which I didn't want anyway.
You have to look and read carefully when doing the return process. Youíll be given between 1 and several radio button options (depending on the item and return reason), and one option, which is selected by default, is Refund (to gift card). However, there is an additional option to refund to your original credit card, but it is NOT one of the radio button options, so it is easy to overlook it. It is a separate link that appears below the full list of radio button options.
Old 12-28-19, 12:39 AM
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Re: The complaining about Amazon thread

Thanks Amazon! In perfect shape!




And I shit you not, this is how it arrived.
Old 12-28-19, 06:32 PM
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Re: The complaining about Amazon thread

Originally Posted by TheBang View Post
You have to look and read carefully when doing the return process. You’ll be given between 1 and several radio button options (depending on the item and return reason), and one option, which is selected by default, is Refund (to gift card). However, there is an additional option to refund to your original credit card, but it is NOT one of the radio button options, so it is easy to overlook it. It is a separate link that appears below the full list of radio button options.
That's the thing, I would swear those options were not there. Just the Refund radio button already selected with no specific options for how it would be issued. No link under it.

Maybe if I'd clicked on that pre-selected button those options would've shown up, but I've done this enough times that I was puzzled by what I saw with this return. Just tested the process again on another item in the same order and it did display the different refund/exchange methods (with credit card listed at the bottom with no button next to it until you click the link). Definitely not how it was displayed the other day. FWIW, the return reason I'd selected the first time was "Inaccurate website description".
Old 01-05-20, 11:33 AM
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Re: The complaining about Amazon thread

Amazon sold someone an obviously used waffle maker as "new."

https://www.vox.com/recode/2020/1/3/...hD4Xolwxzyzy-E



Makes me wonder how many of their items that get returned used or for being defective are being thrown back into their inventory.
Old 01-05-20, 11:46 PM
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Re: The complaining about Amazon thread

Originally Posted by Josh-da-man View Post

Makes me wonder how many of their items that get returned used or for being defective are being thrown back into their inventory.
In the last couple of years, I've received at least three items sold as new (sold/fulfilled by Amazon) that were very obviously used returns. I'm just about done with Amazon at this point.
Old 01-06-20, 04:50 PM
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Re: The complaining about Amazon thread

Amazon just delivered my 2 packages to my next door neighbor's house.

So I go over and knock on their door and there was no answer so I left my packages on their steps.

Called Amazon and complained and they gave me 10 dollars off my next order but I still need to wait too see if my neighbor is honest and gives me my packages.

They have lived here since May and I have never talked to them.
Old 01-06-20, 04:59 PM
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Re: The complaining about Amazon thread

Originally Posted by dvd-4-life View Post
Amazon just delivered my 2 packages to my next door neighbor's house.

So I go over and knock on their door and there was no answer so I left my packages on their steps.

Called Amazon and complained and they gave me 10 dollars off my next order but I still need to wait too see if my neighbor is honest and gives me my packages.

They have lived here since May and I have never talked to them.
They are addressed to you, you should have just taken them. Unless you were afraid someone would call the cops on you for being a porch pirate.

But you would have evidence they belonged to you.
Old 01-06-20, 05:02 PM
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Re: The complaining about Amazon thread

Yes, there is zero chance I would leave packages, with my name and address, on my neighbour's porch.
Old 01-06-20, 05:54 PM
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Re: The complaining about Amazon thread

I believe Amazon in their ruthless march for efficiency and expense cutting has lost some control over their sprawling inventory. It wouldn't surprise me if Amazon simply throws open returns back into "new" inventory after a cursory inspection.
Old 01-06-20, 10:16 PM
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Re: The complaining about Amazon thread

Originally Posted by dvd-4-life View Post
Amazon just delivered my 2 packages to my next door neighbor's house.

So I go over and knock on their door and there was no answer so I left my packages on their steps.

Called Amazon and complained and they gave me 10 dollars off my next order but I still need to wait too see if my neighbor is honest and gives me my packages.

They have lived here since May and I have never talked to them.
I had the exact same thing happen to me a few weeks ago. I had to use their delivery photo to track down the house they left it at. And I didn't want to just grab my package since they had a Ring doorbell and I didn't want them to think I was stealing a package of theirs. Thankfully they were home and I got it back.

My last two Amazon Warehouse items were completely flipped. I bought an entry way table that was listed in like new condition that came broken in multiple places that someone tried to repair with wood glue. It was also missing one of the ends for assembly. So I'm not sure who inspected that one, but they are eating the 50 pound return label on that one.

On the flipside I ordered a 65 inch LG OLED that was listed in acceptable condition and was $500 off. I knew I was rolling the dice on that one and was fully expecting to have to return it if it the screen was damaged. I was absolutely stunned when it arrived in nearly perfect condition and was just missing the screws for the TV stand.

I have a love hate relationship with Amazon Warehouse. It's like playing the lottery, you never really know what you are going to end up with
Old 01-07-20, 11:07 AM
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Re: The complaining about Amazon thread

Originally Posted by Josh-da-man View Post
Amazon sold someone an obviously used waffle maker as "new."

https://www.vox.com/recode/2020/1/3/...hD4Xolwxzyzy-E



Makes me wonder how many of their items that get returned used or for being defective are being thrown back into their inventory.
I have received a few things that were supposed to be new by various vendors that were in fact used or at least opened before, but never anything this bad. The worst order I got with Amazon was a pair of Panosonic headphones that I ordered and I selected an item that was a "fulfilled by Amazon" seller. The pair I received had packaging that had said Panasonic on it but also had Chinese writing on the package. I suspected it was a counterfeit product and sure enough when I opened it, the headphones barely worked and had loose internal wires that caused the sound to be scratchy and cut off numerous times a minute. I contacted Amazon and got an immediate refund without having to return the product. I gave the seller a negtive and noted in the feedback that the item sent was a Chinese knockoff. The sell emailed me daily for weeks offering to send me a replacement pair of headphones at no cost if I would just remove or revise the feedback I left. I only messaged them back once and said I don't need them to send me another product that I am just going to toss in the trash and to stop selling counterfeit goods.

What I hate more than receivng used good that are supposed to be new by mail order is when I receive clothing by mail order that still has the magnetic security tags on them that they use in the stores to help prevent theft. I've lost count of how many times my family has received clothing from Kohl's like this, but it's been at least eight times if not more. If i'm ordering online, it's mostly for convenience and I don't want to have to take the time to drive to the store to have them remove the security tags so I can wear it. It sets off the alarms when you walk into the store with the item and their employees look at you like you are trying to steal the item from them even if you have your packing slip in hand.
Old 01-08-20, 06:53 AM
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Re: The complaining about Amazon thread

What compensation has everyone been getting from Customer Service for late packages these days? Apparently itís been over a year since Iíve had one (Amazon has its delivery dates to Hawaii down pat these days), and when I asked for a free Prime month for a late package, they said they canít offer that (anymore). They said they could only offer a $5 promotional credit. Is that about what everyoneís getting these days? Since a free Prime month is worth about $8-10, I guess that means theyíre giving about half as much credit as they used to.
Old 01-08-20, 10:12 PM
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Re: The complaining about Amazon thread

I'm finally going 4K this year and am currently buying the components one by one. I ordered the Atmos speakers last week and received the shipping notice that they were on the way. Last Friday I got a prompt that said there was an error in transit I had to wait until yesterday before contacting customer support. They sent me a replacement set that arrived today via UPS.
Old 01-09-20, 11:21 AM
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Re: The complaining about Amazon thread

I ordered 15 cheap CDs from amazon two days ago and they split them up into 7 shipments from three carriers. Anyone want to do an an over/under on how many broken jewel cases I receive?
Old 01-10-20, 06:20 AM
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Re: The complaining about Amazon thread

Originally Posted by stvn1974 View Post
I ordered 15 cheap CDs from amazon two days ago and they split them up into 7 shipments from three carriers. Anyone want to do an an over/under on how many broken jewel cases I receive?
I would say the under/over is 3.
Old 01-10-20, 07:47 AM
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Re: The complaining about Amazon thread

cheers and jeers
I went to renew my 1 month free prime membership and they gave me another free month.
Only bought about 20 items through BF until xmas. They got me back at least for another year.

Usually searching just a movie title brings up streaming choices and no blu.
can tell what they are pushing these days.
Old 01-10-20, 08:36 AM
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Re: The complaining about Amazon thread

I ordered a copy of the Kino release of Money For Nothing from Amazon Warehouse. It said it was in like-new condition. The packaging was the Kino version, the disc was the older Mill Creek one.

Someone must've bought the Kino version, swapped the discs, and returned it.
Old 01-10-20, 08:38 AM
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Re: The complaining about Amazon thread

If your packages go to someone else's house and they have a Ring doorbell, just hold up the shipping label to the doorbell so they can see they're for you. Even make eye contact with a thumbs up so they know it's you. Neighbors help neighbors!
Old 01-10-20, 03:02 PM
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Re: The complaining about Amazon thread

Since when did it become our responsibility to track down misdelivered packages?

Amazon collects OUR money in exchange for goods, who in turn PAY people to deliver them. Amazon needs to either replace this shit, or make their idiot drivers track down the packages that they lost in the first place. It should never be the customer's responsibility.

Look, where I live, if you walk onto someone's porch and take something, there's a larger than slight chance someone is going to pull a gun on you. And, even if the package was mine and addressed to me, going onto someone else's property and taking something still sounds a lot like theft. Will Amazon cover my legal bill if I get arrested and charged?
Old 01-10-20, 08:06 PM
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Re: The complaining about Amazon thread

Originally Posted by Josh-da-man View Post
Since when did it become our responsibility to track down misdelivered packages?

Amazon collects OUR money in exchange for goods, who in turn PAY people to deliver them. Amazon needs to either replace this shit, or make their idiot drivers track down the packages that they lost in the first place. It should never be the customer's responsibility.

Look, where I live, if you walk onto someone's porch and take something, there's a larger than slight chance someone is going to pull a gun on you. And, even if the package was mine and addressed to me, going onto someone else's property and taking something still sounds a lot like theft. Will Amazon cover my legal bill if I get arrested and charged?
C'mon, man, the package is addressed to YOU, and you're perfectly within your rights to take it from a neighbor's porch. And you can 100% prove that it's YOURS to any stupidly litigious neighbor, and if he insisted on suing you, the judge would laugh it out of court, and any legal costs would be moot. If you STILL had doubts in spite of the axiomatic fact the the package is YOURS, a ring of the bell would suffice to prove to your neighbor that you are merely removing your property. You're overthinking it, or you live in a slum area where murders are common!
Old 02-22-20, 12:56 PM
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Re: The complaining about Amazon thread

All of my preorders are arriving two days after release date. Prime is useless.
Old 02-22-20, 04:31 PM
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Re: The complaining about Amazon thread

Originally Posted by stvn1974 View Post
All of my preorders are arriving two days after release date. Prime is useless.
I think it's all about how close you are to amazon distribution centers.
I'm within 30 minutes of 3 separate amazon warehouses that have their "prime" vans coming in and out of all day - and that's just the ones I know about.
I'm sure many other spots, particularly the mid-west, aren't don't have as many distribution centers that are so close. Not the customer's fault, of course, but it's unrealistic to expect amazon to have the same exact fulfillment across the entire country.
Old 02-22-20, 07:39 PM
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Re: The complaining about Amazon thread

Originally Posted by stvn1974 View Post
All of my preorders are arriving two days after release date. Prime is useless.
Every time an order is late, start a customer service chat and request a credit. I've gotten two $5 credits in the past 2 months because of that. That's basically halving my monthly Prime cost.
Old 02-22-20, 10:32 PM
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Re: The complaining about Amazon thread

Originally Posted by slop101 View Post
I think it's all about how close you are to amazon distribution centers.
I'm within 30 minutes of 3 separate amazon warehouses that have their "prime" vans coming in and out of all day - and that's just the ones I know about.
I'm sure many other spots, particularly the mid-west, aren't don't have as many distribution centers that are so close. Not the customer's fault, of course, but it's unrealistic to expect amazon to have the same exact fulfillment across the entire country.
Yep. I'm lucky to have one local. Many of my orders are same day. I'll order in the morning and get it by early evening.
Old 03-18-20, 05:17 PM
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Re: The complaining about Amazon thread

I received an ominous e-mail from Amazon's shadowy "Account Specialist" department this afternoon. Not going to lie, I'd requested eight returns in the last twelve months - though I ended up canceling one of those requests after businesses began shutting down due to the pandemic. The problems with my orders involved a couple "Warehouse Deal" electronics that were complete duds, as well as a few collector figures that had serious defects (Diamond Select, I'm looking at you) or were shipped in inadequate packaging and arrived looking like they were run over by a car. I almost always selected a straight exchange when the choice was offered, but most of the time a refund is your only option for "fulfilled by Amazon" items.

With my latest order, they threw a heavy bag of food on top of a figure in a giant box with little padding. The collector packaging was trashed, so they replaced it. The replacement was crammed into a box that was too small for it, causing some shipping damage with paint defects on the face. Though I was slightly nervous to do so (and rightly so, as it turns out), I submitted another replacement request. The following message appeared: "Sorry, we are unable to create your replacement request. Please contact our Customer Service department to process your request."

So I opened the chat and spent thirty minutes on hold with the rep. He advised me to buy the item from a different seller so it wouldn't be defective (huh?) and said he would help me with a refund instead. The rep must have reported my account, because two hours later I got an e-mail titled "Your Amazon Returns", basically stating that I had requested multiple returns in the last few months and some of the items were not returned in their original condition. They then invited my feedback so they could better understand any problems I might be having, while advising that future orders not returned in their original condition may be subjected to partial refunds or restocking fees.

I replied to the e-mail stating my case, but it was upsetting to get this message. Items not returned in their original condition? That's how they were delivered to me, for Pete's sake! As for better understanding the problem, is that not why customers are required to describe the issue when submitting the return? Even if it means paying more, I'll stick to buying anything electronic or collectible elsewhere from now on and cool it with the Amazon purchases unless it's absolutely necessary. It's ridiculous it might come to that, but I certainly don't want to get banned given the uncertain atmosphere of the world at the moment. Hell, I couldn't even find a loaf of bread at Wal-Mart yesterday.

UPDATE: They replied to my response, but basically sent the same message as before - only slightly rearranged and once more stating "items returned by you were not received in original condition". So they're either disregarding my message or implying I'm a liar. At this point, I'm cautious about pushing the issue further with them. Again, I'm cooling it with any Amazon orders unless I have no other option. Regardless of their metrics, it's appalling that the world's largest retailer needs to threaten a twenty year customer with partial refunds on damaged goods returned in the same condition they were delivered in.

Last edited by joe_b; 04-22-20 at 09:37 AM.
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