Recent Amazon Price Error: You'll be charged unless you return!! Part 2
02-01-07, 02:35 PM
#26
Businesses play favorites - they may make a different decision on something based on the value of the customer, prior history, attitude when speaking with the rep, etc.
Business can also be affected by the "who ya know's". If you know the sales clerk at an electronics store/car dealership/etc, they are more likely to "cut you a deal" that they wouldnt normally offer to regular customers.
Business can also be affected by which rep you get, one rep may offer you a great deal on an item, but the next rep wouldnt even get close(good rep vs. bad rep, at least in our eyes)... That's just the way business is.
Its not uniform, almost anywhere you go you will notice that.
Business can also be affected by the "who ya know's". If you know the sales clerk at an electronics store/car dealership/etc, they are more likely to "cut you a deal" that they wouldnt normally offer to regular customers.
Business can also be affected by which rep you get, one rep may offer you a great deal on an item, but the next rep wouldnt even get close(good rep vs. bad rep, at least in our eyes)... That's just the way business is.
Its not uniform, almost anywhere you go you will notice that.
02-01-07, 02:40 PM
#27
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Originally Posted by the Chief
I dont think "scanner laws" would apply here...
Originally Posted by the Chief
oh, and in things pertaining to law nothing is ever 100%, there's always some twist to it to make it just a "likely" result...
02-01-07, 03:11 PM
#28
DVD Talk Limited Edition
Originally Posted by marylandjoe03
Your boss, like so many other bosses, sounds rather dim-witted.
I've had a lot of dimwitted bosses, but he's not.
It was just an off the cuff opinion, and I didn't go into the way some people were getting letters saying their cards would not be charged. It was just a response to the idea of a misprice on the Internet. He did admit he could be wrong (our office is mostly probate/trusts/family law) but I would take the opinion of someone who has actually passed the bar over the general consensus of dvd enthusiasts.
And of course he said "likely." You can never know for sure how things will go. Another atty on this website said he thought Amazon would lose--it's rarely cut and dried; if it were, we wouldn't need lawyers at all.
Edit: I asked another lawyer at work, and he too said he thought Amazon would prevail. His admittedly off the cuff answer was that if the agreement was 2 for 1, it didn't matter if the total page totaled the order incorrectly.
Last edited by tasha99; 02-01-07 at 06:38 PM.
02-01-07, 07:05 PM
#29
DVD Talk Limited Edition
DId you relate to him their stated policy on the website, viz.:
"With respect to items sold by Amazon.com, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation."
"With respect to items sold by Amazon.com, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation."
02-01-07, 07:12 PM
#30
DVD Talk Limited Edition
I'm not sure if any policy that describes mispriced items would apply to items that were priced correctly but which had an incorrect promotion applied.
Everybody keeps talking about B&Ms which have incorrect sticker prices on items but this seems to be more of a case of the item being tagged correctly but a coupon causing the total to come up wrong (like a $10 off coupon turning into a $100 off coupon). What would a B&M's legal recourse be if that were the case (and you had already left the store with the item and the charge had already hit your credit card)?
All my paperwork has the correct prices next to the items. It's the "promotion" that was applied at the bottom of the invoice that Amazon is saying is incorrect.
Everybody keeps talking about B&Ms which have incorrect sticker prices on items but this seems to be more of a case of the item being tagged correctly but a coupon causing the total to come up wrong (like a $10 off coupon turning into a $100 off coupon). What would a B&M's legal recourse be if that were the case (and you had already left the store with the item and the charge had already hit your credit card)?
All my paperwork has the correct prices next to the items. It's the "promotion" that was applied at the bottom of the invoice that Amazon is saying is incorrect.
02-02-07, 12:38 AM
#32
DVD Talk Special Edition
Originally Posted by marylandjoe03
Your boss, like so many other bosses, sounds rather dim-witted.
Is it February 2nd yet?
02-02-07, 06:04 AM
#33
DVD Talk Legend
Well so far no charges, emails, or anything different on my Amazon account.
But its early.
But its early.
02-02-07, 07:18 AM
#35
DVD Talk Legend
Ohhh yeah. Its earlier than I thought. 
02-02-07, 08:03 AM
#36
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Since the latest email stated that all returns have to be processed by them by 02/02, then that should mean that nothing should happen until tomorrow at the earliest.
02-02-07, 08:16 AM
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Originally Posted by drmoze
DId you relate to him their stated policy on the website, viz.:
"With respect to items sold by Amazon.com, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation."
"With respect to items sold by Amazon.com, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation."
02-02-07, 03:05 PM
#39
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I got this at 5:30 this morning.
Thank you for writing back to us at Amazon.com.
I apologize for the delay in responding to your e-mail message. I
was waiting for a reply back from our business department to
determine an exact date as to when we needed the DVDs back.
As my colleagues have previously explained you need to return 53 or
the 54 orders you placed or you will be charged for them. Because
of the amount of orders that were placed we are allowing you until
February 12 to return them before we will take further action.
Again, to return items from this order, please visit our Online
Returns Center: http://www.amazon.com/returns/
As the return is the result of our error, you will not be charged
for return shipping. To make sure you are not charged for return
shipping, please select "Missed estimated delivery time" as the
reason for return in the drop-down box that appears on the form.
I understand that you are upset, and I regret that we have not been
able to address your concerns to your satisfaction. Unfortunately,
we will not be able to offer any additional insight or action on
these matters.
We've appreciated your business and hope to have the opportunity to
serve you again in the future.
I apologize for the delay in responding to your e-mail message. I
was waiting for a reply back from our business department to
determine an exact date as to when we needed the DVDs back.
As my colleagues have previously explained you need to return 53 or
the 54 orders you placed or you will be charged for them. Because
of the amount of orders that were placed we are allowing you until
February 12 to return them before we will take further action.
Again, to return items from this order, please visit our Online
Returns Center: http://www.amazon.com/returns/
As the return is the result of our error, you will not be charged
for return shipping. To make sure you are not charged for return
shipping, please select "Missed estimated delivery time" as the
reason for return in the drop-down box that appears on the form.
I understand that you are upset, and I regret that we have not been
able to address your concerns to your satisfaction. Unfortunately,
we will not be able to offer any additional insight or action on
these matters.
We've appreciated your business and hope to have the opportunity to
serve you again in the future.
02-02-07, 03:23 PM
#40
DVD Talk Ultimate Edition
Originally Posted by xNightfallx
I got this at 5:30 this morning.
Last edited by TimeandTide; 02-02-07 at 03:26 PM.
02-02-07, 03:58 PM
#42
DVD Talk Legend
So, umm, is it February 12 now? 
02-02-07, 04:26 PM
#47
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I haven't been charged, but I cancled the debit card I used along with the account it belonged to. Now Amazon doesn't have any way to charge me besides sending to collections (which wouldn't shock me).
They told me that I was allowed to keep one order, because their terms of the promotion stated something along the lines of "promotion will be applied only items placed in one order". The way it is written leads you to believe that you have to have both items in the same order instead of single item orders to get the discount. They spun that around to mean you were only allowed to use the promotion one time. Hence I get to keep one order.
They told me that I was allowed to keep one order, because their terms of the promotion stated something along the lines of "promotion will be applied only items placed in one order". The way it is written leads you to believe that you have to have both items in the same order instead of single item orders to get the discount. They spun that around to mean you were only allowed to use the promotion one time. Hence I get to keep one order.
02-02-07, 05:40 PM
#48
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Originally Posted by xNightfallx
I haven't been charged, but I cancled the debit card I used along with the account it belonged to. Now Amazon doesn't have any way to charge me besides sending to collections (which wouldn't shock me).
They told me that I was allowed to keep one order, because their terms of the promotion stated something along the lines of "promotion will be applied only items placed in one order". The way it is written leads you to believe that you have to have both items in the same order instead of single item orders to get the discount. They spun that around to mean you were only allowed to use the promotion one time. Hence I get to keep one order.
They told me that I was allowed to keep one order, because their terms of the promotion stated something along the lines of "promotion will be applied only items placed in one order". The way it is written leads you to believe that you have to have both items in the same order instead of single item orders to get the discount. They spun that around to mean you were only allowed to use the promotion one time. Hence I get to keep one order.
02-02-07, 07:00 PM
#50
DVD Talk Limited Edition
Originally Posted by xNightfallx
How did I shoot myself in the foot? If it ends up I HAVE TO send everything back, then I can without worry of being charged and then having to wait for a refund.