Go Back  DVD Talk Forum > Shopping Discussions > Store Forum
Reload this Page >

DVD Planet return?

Store Forum Share Your Shopping Experiences at Stores both Online and Off.

DVD Planet return?

Old 12-05-06, 11:45 AM
  #1  
New Member
Thread Starter
 
Join Date: Dec 2006
Location: TX
Posts: 2
Likes: 0
Received 0 Likes on 0 Posts
DVD Planet return?

I received a wrong used DVD and it took 2 emails to get customer service to respond. I got the return address label now, but I'm wondering if I should get delivery confirmation?
It's a cheap used DVD, but still, I don't want it to be "never received" by DVD Planet and not get the correct DVD or be credited back. Is that common?

Anyone else have experience with this?
Old 12-06-06, 02:16 AM
  #2  
Senior Member
 
Join Date: Dec 2000
Posts: 929
Likes: 0
Received 25 Likes on 19 Posts
Originally Posted by blinkers
I received a wrong used DVD and it took 2 emails to get customer service to respond. I got the return address label now, but I'm wondering if I should get delivery confirmation?
It's a cheap used DVD, but still, I don't want it to be "never received" by DVD Planet and not get the correct DVD or be credited back. Is that common?

Anyone else have experience with this?
It's the holiday shipping season so you couldn't have picked a worse time to send something back for a refund. My suggestions is to require a signature for delivery.
Old 12-06-06, 08:29 AM
  #3  
DVD Talk Ultimate Edition
 
Join Date: Oct 2004
Location: Orange County
Posts: 4,915
Received 2 Likes on 2 Posts
You should try calling their CS. I've called twice and both times they were VERY helpful.

I'd recommend getting delivery confirmation as well.
Old 12-06-06, 01:24 PM
  #4  
DVD Talk Limited Edition
 
Johnny Zhivago's Avatar
 
Join Date: Apr 2000
Location: Korova Milkbar
Posts: 5,435
Likes: 0
Received 0 Likes on 0 Posts
Always get delivery confirmation...

But DVDPlanet is top notch in my book, you shouldn't have any problems.
Old 12-06-06, 01:38 PM
  #5  
New Member
 
Join Date: Nov 2006
Posts: 8
Likes: 0
Received 0 Likes on 0 Posts
I've had 0 luck with DVDPlanet customer service by e-mail. I even accidently sent my complaint to DeepDiscountDVD first and got a response back from them within a day, but with DVDPlanet it's been 2 1/2 weeks, 3 e-mails, and I've heard nothing.
Old 12-06-06, 02:01 PM
  #6  
DVD Talk Ultimate Edition
 
Join Date: Oct 2004
Location: Orange County
Posts: 4,915
Received 2 Likes on 2 Posts
Originally Posted by vivresavie
I've had 0 luck with DVDPlanet customer service by e-mail. I even accidently sent my complaint to DeepDiscountDVD first and got a response back from them within a day, but with DVDPlanet it's been 2 1/2 weeks, 3 e-mails, and I've heard nothing.
Why not just call?
Old 12-07-06, 05:34 PM
  #7  
New Member
Thread Starter
 
Join Date: Dec 2006
Location: TX
Posts: 2
Likes: 0
Received 0 Likes on 0 Posts
Thank you everyone! I will definitely get delivery confirmation.
I haven't had experience with receiving a wrong DVD before, so thank you very much!

I also suggest calling if you don't receive an email response. I was actually surprised they responded even after a 2nd email.

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.