DeepDiscountDVD coupon problem?
12-17-04 | 09:50 PM
#1
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From: Seoul, South Korea
DeepDiscountDVD coupon problem?
I ordered "MOBILE SUIT ZETA GUNDAM SET" with 10% off coupon.
The promo discount was $12 and order total was $122.92.
But, a few days ago, I got a shipping confirmation mail from DDD and found that they charged $134.92.
In my order status, the order total is still $122.92.
And I have one more problem.
One of my shipments has not been received fot more than 5 weeks.
I sent them emails many times but they didn't even reply.
Is there any way I can contact them?
The promo discount was $12 and order total was $122.92.
But, a few days ago, I got a shipping confirmation mail from DDD and found that they charged $134.92.
In my order status, the order total is still $122.92.
And I have one more problem.
One of my shipments has not been received fot more than 5 weeks.
I sent them emails many times but they didn't even reply.
Is there any way I can contact them?
12-17-04 | 10:03 PM
#2
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from their webpage,
To reach Customer Service via telephone call toll-free 800-264-5076. Monday through Friday from 8 A.M. to 7 P.M. CT and on Saturday from 9 A.M. to 5 P.M. CT.
12-17-04 | 10:11 PM
#3
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From: Seoul, South Korea
Originally Posted by pilot
from their webpage,
So I think it'll cost more than promo discount.
12-17-04 | 10:45 PM
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I ordered the Zeta Gundam LE Set with a 10% off coupon too. They shipped early this week and they charged me the right amount.
It can take a few days before you get a response from them by email.
It can take a few days before you get a response from them by email.
12-19-04 | 04:38 PM
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From: Mastic, NY
The original 10% off coupon was glitchy, and they credited the full discount on pre-orders at the time of purchase instead of when the item shipped - at least that's what they did for me.
