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DeepDiscountDVD coupon problem?

Old 12-17-04, 10:50 PM
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DeepDiscountDVD coupon problem?

I ordered "MOBILE SUIT ZETA GUNDAM SET" with 10% off coupon.
The promo discount was $12 and order total was $122.92.
But, a few days ago, I got a shipping confirmation mail from DDD and found that they charged $134.92.
In my order status, the order total is still $122.92.

And I have one more problem.
One of my shipments has not been received fot more than 5 weeks.

I sent them emails many times but they didn't even reply.
Is there any way I can contact them?
Old 12-17-04, 11:03 PM
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from their webpage,

To reach Customer Service via telephone call toll-free 800-264-5076. Monday through Friday from 8 A.M. to 7 P.M. CT and on Saturday from 9 A.M. to 5 P.M. CT.
Old 12-17-04, 11:11 PM
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Originally Posted by pilot
from their webpage,
Thank you, but I'm an international customer and I've heard that it takes more than ten minutes before they pick up the phone.
So I think it'll cost more than promo discount.
Old 12-17-04, 11:45 PM
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I ordered the Zeta Gundam LE Set with a 10% off coupon too. They shipped early this week and they charged me the right amount.

It can take a few days before you get a response from them by email.
Old 12-19-04, 05:38 PM
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The original 10% off coupon was glitchy, and they credited the full discount on pre-orders at the time of purchase instead of when the item shipped - at least that's what they did for me.

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