Much as I would love - emphasize, love - a coupon, of any kind, I really don't think that it is necessary in this instance.

Pain and suffering? A little worrying.

I just got an email from DDD (a reply from what I sent them on Saturday), and all it is is just what was posted above.

very well said, no reason to stop using this fine company.

things like this happen.

Thank you Mr. Barker.

I have to agree that a coupon isn't absolutely necessary, but I think it would be an outstanding PR move for DDD. The main issue is that they get this problem figured out. I think we have to take Mr. Barker at his word that they didn't realize how far this issue extended. I know that I am still fairly leary of ordering from them again, but just like anybody else, when the next sale comes around I'll be happily giving them at least a couple hundred bucks.
Frankly, I'm shocked that tech support thought they had the issue fixed and just let it be for the weekend. I support a few programs that can cost my company literally millions if they aren't working correctly. When there's an issue, I make a point of making sure that it's working correctly with users whenever possible, in this case it's the customer. I'm guessing this forum came up a couple times in reports/trouble tickets judging by posts on here. You'd think that they would at least look at the forum and see if it's still happening. I'm not expecting them to post and ask if it's working, but in this case, it would be an exceptionally useful gauge of if things are working correctly. I don't post this because anybody on the board cares, but I think it's a legitimate question that should come up when there's whatever meeting that happens about this situation and hopefully Mr. Barker will bring it up.
When it come down to it, I enjoy shopping at DDD and hopefully this won't prove to be to big a hit that hurts the deals that they can offer us. And just to reiterate, a coupon would rule the earth.

A coupon isn't needed, that's true.

A coupon IS needed if they wish to try to pile a bit of dirt on this problem in the eyes of many members. They should be willing to go the extra mile to make it up to us. Not because they NEED to, but just because it would be the right thing to do in my opinion.

I agree wholeheartedly. Like I said before, they don't NEED to offer a coupon. However, they also need to generate some good will among the people who are most likely going to give them the most cash per purchase, which would most likely be people who post on this board, and we all know that nothing is going to buy forgiveness and a ton of good will back quicker than a killer coupon for customers. I don't think any person looking at the reaction on this board will make it a question of if, but a question of when they will offer it and how much it will be. I really think that as quickly as this has turned into an absolute disaster, a good will gesture like that will kill any negative buzz just as quickly.

Oh, I think they need to give me a coupon. The woman at DDD told me to cancel my credit card. She said the situation was very bad, and that my credit card information had been breached.

If she was just trying to cover her bases, she should be fired. If her advice was what she was supposed to tell me, her supervisor should be fired.

Do you have any idea how difficult (and extremely inconvenient) it is to be credit-cardless? I'm not going to have a card for another 11 days.

DDD can eat a dick as far as I'm concerned.

tell me you're voting for kerry...

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so should i be doing something w/ my account? i checked and i don't see any orders or anything.

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i see that the site is down for maintenance.

Hardly!


Glad we had nothing to worry about. Often we leap before we look. I don't retain cookies which is why I rarely was able to access others information and I was certain we could not order from anothers account. That proved to be correct.

Thanks Mr. Barker for explaining. I look forward to my next transaction with your great and honest company.

Funny how people post that they won't order from them ever again, oh but if you give me a coupon with some money off I will.

Yeah thanks Mr Barker - I feel better now (not that I was all that worried to begin with - I knew things would get taken care of by a company like yours).

Now as a gesture of appreciation to all the customers who are sticking with you - how about another of those wonderful 20% off sales?

Pretty much. A lot of folks here are really hamming it up for a stinking coupon.

If DDD is so unsecure/incompetent/evil, what good would a coupon do? Why would you even want to continue doing business with them?

That's not what he said at all. But he did say:

"Unfortunately, we have discovered that in some cases customers that logged in during the maintenance period may have been able to actually place an order on another customer’s account."

Speaking of leaping before we look.

site is still down

this has happened before ..good chance they will notify every credit card company.and inturn they will kill the card and mail new ones.which you should do on your own

Better change it to incorrect and something to worry about. He also admitted account information could be altered and an order placed on another account. If it wasn't a problem then why did DDD cancel all orders placed during this period?

Stinking coupon = $ in pocket = happier customers

This is absolutely correct. Learning about this incident from dvdtalk is very troubling indeed. Perhaps they don't want to spread panic around, but it shows how unprofessional they are in the world of online commerce. Seeing how their so-called 2-day overnight shipping hasn't worked for me, I'm thinking this is the final straw that broke the camel's back.....

Yes, what about another 20% off sale?

A vp from the company has posted info on the other thread.
He userid is DeepDiscountDVD.
I say we all demand coupons / 20% off our next purchases.

http://www.dvdtalk.com/forum/showthr...0&pagenumber=7

Fucking Nazis!!

But in all seriousness, they should do something in reguards to viewing shipping info on past orders. That was certainly a problem many members complained about, and perhaps they should be starred out for the m*st p*rt.

A 30% off sale couldn't hurt, either, btw....

Well the site is back up and it is as screwed up as ever. I got a Welcome, Monique and I'm not Monique. They have had the site down for nearly a day and released a letter of assurance and they still haven't fixed the problem. This is ridiculous!

Hey, I'll still use DDD. Yeah, the situation this weekend was unfortunate, but their service is still better than most others' and their prices are too. I've found them to be a reliable, credible company. And coupon or no, I will place orders with them in future. Keep in mind that low prices at DDD helps keep prices down at their competitors too.

Well, their website is back up and it is still screwed up. I got a Welcome, Monique and I'm not Monique. I can't believe that they keep putting the site back up without resolving whatever the problem might be. I'm at the point now that a coupon will not do it for me-DDD has saw the last of my business.