TheBang

Customer Service Phone Numbers & Email Addresses
This thread attempts to compile all Customer Service phone numbers and e-mail addresses in one location for any business associated with the sale of DVD's and Blu-ray's.
Any CORRECTIONS/ADDITIONS like phone numbers, e-mail addresses, etc... please post in this thread!
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Online Retailers:

AMAZON.COM Hours of Operation (PST): 24/7
1-866-216-1072 or 1-206-266-2992
[email protected] or [email protected]

Amazon.co.uk

AMAZON.CA Hours of Operation (PST): 24/7
1-877-586-3230

BARNES & NOBLE.COM Hours of Operation (EST): M-Su 7AM-11PM
1-800-843-2665
[email protected]

BESTBUY.COM Hours of Operation (PST): 24/7
1-888-237-8289
E-mail Form

CD Universe Hours of Operation (EST): M-F 9AM-5PM
1-800-231-7937 or 1-203-294-1648
[email protected]

CHAPTERS.INDIGO.CA Hours of Operation (EST): M-F 8AM-9PM
1-800-832-7569 or 1-416-263-5000
[email protected]

Columbia House DVD Club Hours of Operation (EST): M-F 8AM-10PM, Sa 8AM-4:30PM
[email protected]

DeepDiscount.com Hours of Operation (CST): M-F 8AM-7PM, Sa 9AM-5PM
1-800-264-5076
[email protected]

Disney Movie Club

Disney Movie Insiders
1-855-951-0775

DisneyStore.com Hours of Operation (PST): 24/7
1-800-328-0368

DVDEmpire.com Hours of Operation (EST): M-F 9AM-5:30PM
1-888-383-1880 or 1-724-933-0399
[email protected] (Order questions)
[email protected] (General Info)
[email protected] (Returns)

*eBay Hours of Operation (PST): M-F 6:30AM-5:30PM
1-888-749-3229

Family Video

*fye Hours of Operation (EST): M-Sa 9AM-5PM
1-800-818-1941
E-mail Form

*K-MART Hours of Operation (PST): 24/7
1-866-KMART-4U, Opt. 4
[email protected] For questions about your order
[email protected] For all other questions or comments

Overstock.com Hours of Operation (PST): 24/7
1-800-843-2446 or 1-800-989-0135
[email protected]
[email protected]
[email protected]
[email protected]

*Paypal.com Hours of Operation (PST): M-Su 6AM-6PM
1-888-221-1161
E-mail Form

TARGET.COM Hours of Operation (PST): 24/7
1-800-591-3869 or 1-888-304-4000
E-mail Form

WalMart.com Hours of Operation (CST): M-Su 6AM-1AM
1-800-966-6546
E-mail Form


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Studios:
Also see Collective List of Defective DVD's, Part 2 and UHDs with Technical Errors and Disc Replacement Details

*Arrow Video
+44 (0)1923 858306
[email protected] or [email protected]

*Blue Underground
Contact Form
[email protected]

*The Criterion Collection
1-212-756-8822 or 1-212-431-5199
[email protected]

*HBO Home Entertainment
1-866-888-5408
[email protected]

*Kino Lorber
1-800-562-3330 or 1-212-629-6880
Contact form
Order Support
[email protected]

*Lionsgate Entertainment Hours of Operation (PST): M-F 8AM-5PM
1-800-650-7099
[email protected] or [email protected]

*MGM (licensed to Fox)
see 20th Century Fox

*Mill Creek
1-866-410-9000, opt. 2
[email protected]

*Paramount Home Entertainment
1-323-956-8070
Support Contact Form

*Rhino Hours of Operation (PST): M-F 9AM-5PM
1-877-744-6651 or 1-800-546-3670
[email protected] or [email protected]

*Shout! Factory Hours of Operation (PST): M-F 9AM-5PM
Contact form
[email protected]

*Sony Pictures Home Entertainment Hours of Operation (PST): M-F 8AM-5PM
1-800-860-2878
[email protected]

*Troma
1-718-391-0110, Ext. 25
[email protected]

*20th Century Fox Home Entertainment Hours of Operation (PST): M-F 7:30AM-4:30PM
1-888-223-4FOX or 1-888-223-2FOX
[email protected]

*Universal Pictures Home Entertainment Hours of Operation (PST): M-F 8:30AM-4:30PM
1-661-702-5132
Contact Form
[email protected]

*Walt Disney Studios Home Entertainment Hours of Operation (PST): M-F 7:30AM-4:30PM
1-800-723-4763 guest relations
Blu-ray & DVD Help Center
Contact form

*Warner Bros. Home Entertainment Hours of Operation (PST): M-F 8AM-5PM
1-818-954-6000
[email protected] or [email protected]
[email protected]

*Well Go USA Hours of Operation (CST): M-F 8:30AM-5:30PM
1-972-265-4317
Contact form


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Digital Copy Support:

*Disney Redeem Digital Movie Hours of Operation (PST): M-F 7:30AM-4:30PM
Redeem Digital Movie Support
Contact Form
1-800-723-4763 (US) or 1-888-877-2843 (Canada)

*Fox Digital Redemption Hours of Operation (PST): M-F 7:30AM-4:30PM
https://foxredeem.com/support
1-888-223-4369 or 1-866-520-6606
[email protected]

*HBO Digital HD
HBO Digital HD and click "Support" at the bottom
[email protected]

*Lionsgate Digital Copy
Support Contact Form
[email protected] or [email protected]

*Paramount Digital Copy
Support Contact Form

*Sony Digital Copy Hours of Operation (PST): M-F 8AM-5PM
1-800-860-2878
[email protected]

*Universal Digital Copy
Support Contact Form

*WB Digital Copy
Support Contact Form
[email protected]


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Digital Sell-Through Retailers:

*iTunes Store
1-800-MYAPPLE

*Google Play
1-855-836-3987

*Microsoft Store
1-877-696-7786

*Movies Anywhere Hours of Operation (PST): M-Su 6AM-8PM
Movies Anywhere Help
1-833-466-8438
[email protected]

*VUDU Hours of Operation (PST): M-Su 7AM-8PM
1-888-554-8838
[email protected]

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Streaming Video Providers:

*Apple TV+ Hours of Operation (CST): M-Su 7AM-10PM
1‑800‑APLCARE

*Disney+ Hours of Operation (CST): 24/7
1-888-905-7888

*Epix Now

*HBO MAX
1-855-442-6629
[email protected]

*Hulu
1-877-824-4858 or 1-888-265-6650

Netflix Hours of Operation (PST): 24/7
1-888-638-3549 or 1-866-716-0414

*Paramount+ Hours of Operation (CST): M-Su 9AM-12AM
1-888-274-5343

*Peacock
https://www.peacocktv.com/help/artic...stomer-service

*YouTube TV
https://support.google.com/youtubetv

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Rebate Companies:

*Rakuten (formerly E Bates)
Contact form

*MyPoints
[email protected]

Copenhagen

Thanks for an updated listing Todd

victant

Woah.

Thanks for taking the time to get an updated one together! Now I can throw away my old one, complete with multiple-colored ink and pencil scribbles.

Nethead12

DeepDiscountDVD/CD seems to be having a phone problem.

I've tried both of their 800 numbers with both a landline and a cell phone. Both of these tries got a nice busy.

TheBang

Works fine now. Those 800 numbers probably all go into the same call center, and you probably called at a busy time when their PRI was saturated with calls.

AutumnNights

Great job on this !
If this would be helpful, here is all the contact information for http://www.videoflicks.com :

1) BY EMAIL :
HOW TO CONTACT US VIDEOFLICKS.COM VIA EMAIL
You can e-mail our Customer Service department at [email protected]

2) FAX : (416) 782-4430
3) PHONE :
You can phone our Customer Service department at (416)782-4438 or (Greater Toronto Area)
Our office hours are Monday to Friday from 9am to 5pm E.S.T.
We currently do not accept orders over the phone. If the lines are busy, please leave a detailed message on our phone system and an operator will return your call within 24 hours on a week day or the Monday following a weekend.
(Long holiday weekends excluded).

4) BY POSTAL MAIL :
Videoflicks.com Orders
1654 Avenue Road,
Toronto, Ontario,
Canada, M5M 3Y1

5) FOR BILLING INFO :
HOW TO CONTACT US FOR BILLING INFORMATION ON ORDERS ALREADY PLACED?
You can e-mail our Customer Service department at [email protected]

7) FOR GENERAL INFO :
HOW TO CONTACT US VIA EMAIL FOR GENERAL QUESTIONS?
You can e-mail our General Information Department at [email protected]

8) FOR ORDER INFO :
HOW TO CONTACT US FOR ORDER INFO?
You can e-mail our Customer Service department at [email protected]

9) FOR WEBSITE ERRORS :
HOW TO CONTACT US WHEN THERE IS A PROBLEM OR AN ERROR ON THE WEBSITE?
You can e-mail the web development team
[email protected]

GeoffK

Great resource. I updated the copy of it on the main part of the site!!

Sloth911

To cancel xBox live: 1-800-469-9264

Citiban SonyCard rebate program: 1-877-718-7669

Laser Movies

You need to update the phone number information for Universal Studios.

1-888-304-0608 Number no longer in service.

1-888-703-0010 Phone number for Back to the Future DVD exchanges only.

scarredgod

the Lions Gate email address no longer works.

Kicker_of_Elves

Fox Replacement DVD Program:

http://www.foxhome.com/replacement/

rfduncan

AMAZON 1-800 number has been disconnected.

Laser Movies

I just tried it and it worked for me.

neiname

Is the HBO the most up to date?

TheBang

The HBO info is actually stuff they don't publish on their site anymore. At one point, they had Elizabeth Fasolino's e-mail address there as the contact in case you had an HBO Home Video title that had a defect or was damaged or something. Then they changed it to [email protected]. Then they eliminated the info altogether, and it appears that they only want to give contact info for damaged DVD's that you bought directly from their HBO Online Store.

If you have an HBO Home Video title that you need help with, try those two e-mail addresses listed. Other than that, the only other thing I could suggest is to try contacting Warner Home Video for help, since they are the publisher for all HBO Home Video releases.

TheBang

I need to:

Update affiliate links

Fix Amazon.com graphic
Fix Djangos graphic
Fix Entertainme graphic
Fix HKFlix graphic
Fix Target.com graphic

Direct Artisan to Lion's Gate
Add Fox damage replacement and manufacturing defect info
Fix HBO Home Video e-mail link
Update Lion's Gate info
Fix Universal Studios phone numbers

Remove Artisan Movie Offers
Add BVHE/Disney Customer Relations info to Movie Offer

MISS PEACH

Todd, we're missing

— BLOCKBUSTER (888) 523-5278 Online Purchases
— HOLLYWOOD VIDEO

I realize these are rental vendors but when we trade in DVD's (to Blockbuster specifically) and have the opportunity to purchase DVD's from them with the Giftcard generated from the sale, it would be nice to be able to call their Toll Free number to ask about titles, prices etc.

PEACH

fryinpan1

You can add 1-800-692-1000 to Columbia House. This number is for new club applications.

ds6161

anyone have the # for Blockbuster Video online??

they keep sending me the old releases instead of the SE's..

Rounders SE & now Species SE ......

ribbie

The contact phone # for Blockbuster Online is 866-692-2789. You will hear a tape saying that call volume is high, trying to convince you to make your contact via email or the website, but I received an answer within 3-5 minutes. Have your credit card number available in order to access your account information.

Tread

Anyone have updated numbers for Paramount? 956-8070 rang to a voicemail box that told me to call back during their normal hours of 9A-6P PST (I foolishly assumed 1:30P PST was somewhere in that window); 956-8830 and -8509 seemed to ring to someone's office, and 888-895-1355 is now the South Park Season 3 hotline, not the Deep Space Nine number (which I actually needed...)

Any help would be appreciated.

Classic Films

FYE number listed above seems to have been disconnected. That is the message I got when I tried to call.

Zutton

I noticed the FYE number is disconnected as well. I did manage to find a Coconuts.com phone number, and it is staffed on the weekend (but the calls are definitely being routed overseas based on a conversation I just had earlier today). Since FYE and Coconuts are both TWEC companies, maybe this number will work, or at least point you in the correct direction.

Coconuts.com Customer Service: 800-226-3568

-Zutton

paulringodaman

FYE Customer Care - 1-518-452-1242

Actually under "Transworld Customer Care". I was given this at a FYE store when I needed a CS #.

runner001

todd, you may want to add foxstore.com's email address along with the number you provided (still works by the way) [email protected]

I remember some people were looking for it during that 50% off sale in a few months back.