The NEW Customer Service Phone Number Thread
 

<font size="6" font color=blue face="Verdana, Arial"><center><b>Customer Service Phone Numbers & Email Addresses</b></center></font>
<font size="1">This thread attempts to compile all Customer Service phone numbers and e-mail addresses in one location for any business associated with the sale of DVD's and Blu-ray's.
Any CORRECTIONS/ADDITIONS like phone numbers, e-mail addresses, etc... please post in this thread!</font>
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<font size="3" font color=red face="Verdana, Arial"><b>Online Retailers:</b></font>

<b><a href="http://www.amazon.com/exec/obidos/redirect-home/dvdtalk">https://i.imgur.com/8Hmnyej.jpg</a><a href="http://www.amazon.com/exec/obidos/redirect-home/dvdtalk">AMAZON.COM</a></b> <font size="1" font color=green face="Verdana, Arial"><i>Hours of Operation (PST): 24/7</i></font>
1-866-216-1072 <i>or</i> 1-206-266-2992
<font size="1">[email protected] <i>or</i> [email protected]</font>

Amazon.co.uk

<b><A HREF="http://www.amazon.ca/exec/obidos/redirect?tag=dvdtalk-20&path=tg/browse/-/917972"><img src="http://g-images.amazon.com/images/G/15/navigation/amazon-logo.gif" border="0"> AMAZON.CA</A> </b> <font size="1" font color=green face="Verdana, Arial"><i>Hours of Operation (PST): 24/7</i></font>
1-877-586-3230

<b><A HREF="http://service.bfast.com/bfast/click?bfmid=2181&sourceid=7041195&categoryid=rn_home"><img src="http://www.monmouth.com/~cwjensen/bncom_95_72.gif" border="0"> BARNES & NOBLE.COM</A> </b> <font size="1" font color=green face="Verdana, Arial"><i>Hours of Operation (EST): M-Su 7AM-11PM</i></font>
1-800-843-2665
<font size="1">[email protected]</font>

<b><A HREF="http://service.bfast.com/bfast/click?bfmid=30991737&siteid=38641856=&bfpage=global468x60"><img src="http://www.microsoft.com/china/windowsxp/images/bestbuylogo2.jpg" border="0"> BESTBUY.COM</A> </b> <font size="1" font color=green face="Verdana, Arial"><i>Hours of Operation (PST): 24/7</i></font>
1-888-237-8289
<font size="1"><a href="http://www.bestbuy.com/site/olspage.jsp?id=cat12104&amp;type=page">E-mail Form</a></font>

<b><A HREF="http://www.cduniverse.com/default.asp?style=movie&frm=lk_dvdtalk"><img src="http://www.cduniverse.com/asp/graphics/music_logo.gif" border="0"> CD Universe</A></b> <font size="1" font color=green face="Verdana, Arial"><i>Hours of Operation (EST): M-F 9AM-5PM</i></font>
1-800-231-7937 <i>or</i> 1-203-294-1648
<font size="1">[email protected]</font>

<b><A HREF="http://www.qksrv.net/click-280928-5470510"><img src="http://www.biggamesmallworld.com/chaptersindigo.gif" border="0"> CHAPTERS.INDIGO.CA</a></b> <font size="1" font color=green face="Verdana, Arial"><i>Hours of Operation (EST): M-F 8AM-9PM</i></font>
1-800-832-7569 <i>or</i> 1-416-263-5000
<font size="1">[email protected]</font>

<b><a href="http://click.linksynergy.com/fs-bin/click?id=cZdGXyuEAtc&offerid=40958.10000014&type=3&subid=0"><img src="http://images.columbiahouse.com/ch/images/se2/homepage/april03/ch_logo.gif" border="0"> Columbia House DVD Club</a></b> <font size="1" font color=green face="Verdana, Arial"><i>Hours of Operation (EST): M-F 8AM-10PM, Sa 8AM-4:30PM</i></font>
<font size="1">[email protected]</font>

<b><a href="http://www.deepdiscount.com"><img src="http://www.dvdarkivet.no/images/articles/butikk9.gif" border="0"> DeepDiscount.com</a></b> <font size="1" font color=green face="Verdana, Arial"><i>Hours of Operation (CST): M-F 8AM-7PM, Sa 9AM-5PM</i></font>
1-800-264-5076
<font size="1">[email protected]</font>

Disney Movie Club

Disney Movie Insiders
1-855-951-0775

<b><A HREF="http://click.linksynergy.com/fs-bin/click?id=SuLF8W6yEe4&offerid=6555.10000047&type=4&subid=0"><img src="http://disney.store.go.com/Images/I-Catalog/DS/General/Navigation/DSHeadLogoGold.gif" width="100" border="0"> DisneyStore.com</A></b> <font size="1" font color=green face="Verdana, Arial"><i>Hours of Operation (PST): 24/7</i></font>
1-800-328-0368

<b><A HREF="http://www.dvdempire.com/index.asp?partner_id=49648684"><img src="http://www.dvdempire.com/content/images/home/logo.gif" border="0"> DVDEmpire.com</A> </b> <font size="1" font color=green face="Verdana, Arial"><i>Hours of Operation (EST): M-F 9AM-5:30PM</i></font>
1-888-383-1880 <i>or</i> 1-724-933-0399
<font size="1">[email protected] <i>(Order questions)</i>
[email protected] <i>(General Info)</i>
[email protected] <i>(Returns)</i></font>

<font size="3" font color=blue face="Verdana, Arial">*</font><b><a href="http://www.qksrv.net/click-280928-1643272">eBay</a></b> <font size="1" font color=green face="Verdana, Arial"><i>Hours of Operation (PST): M-F 6:30AM-5:30PM</i></font>
1-888-749-3229

<font size="3" font color=blue face="Verdana, Arial">*</font><b><A HREF="http://www.fye.com/">fye</A></b> <font size="1" font color=green face="Verdana, Arial"><i>Hours of Operation (EST): M-Sa 9AM-5PM</i></font>
1-800-818-1941
<font size="1"><a href="http://chat.san2pod1.eassist.com/netagent/fye/emailform.asp">E-mail Form</a></font>

Gruv

<font size="3" font color=blue face="Verdana, Arial">*</font><b><A HREF="http://www.paypal.com/">Paypal.com</A></b> <font size="1" font color=green face="Verdana, Arial"><i>Hours of Operation (PST): M-Su 6AM-6PM</i></font>
1-888-221-1161
<font size="1"><A HREF="http://www.paypal.com/cgi-bin/webscr?cmd=_contact-general">E-mail Form</A></font>

<b><A HREF="http://click.linksynergy.com/fs-bin/stat?id=cZdGXyuEAtc&offerid=45613&type=3&subid=0"><img src="http://www.bargainflix.com/img/retailers/target.gif" border="0"> TARGET.COM</A></b> <font size="1" font color=green face="Verdana, Arial"><i>Hours of Operation (PST): 24/7</i></font>
1-800-591-3869 <i>or</i> 1-888-304-4000
<font size="1"><A HREF="http://www.target.com/exec/obidos/handle-generic-form/601-3626715-5298538?action=next%252dpage&target=help%252fself%252dservice%252demail%252dform%252ehtml&display=oo f&browse=1041104&method=GET">E-mail Form</A></font>

<b><A HREF="http://click.linksynergy.com/fs-bin/click?id=cZdGXyuEAtc&offerid=40579.10000001&type=3&subid=0"><img src="http://www.walmart.com/i/if/new_logo.gif" border="0"> WalMart.com</A></b><font size="1" font color=green face="Verdana, Arial"> <i>Hours of Operation (CST): M-Su 6AM-1AM</i></font>
1-800-966-6546
<font size="1"><a href="http://www.walmart.com/cservice/cu_commentsonline.gsp?cu_heading=8">E-mail Form</a></font>


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<font size="3" font color=red face="Verdana, Arial"><b>Studios:</b></font>
Also see Collective List of Defective DVD's, Part 2 and UHDs with Technical Errors and Disc Replacement Details

<font size="3" font color=blue face="Verdana, Arial">*</font><b><a href="https://arrowfilms.com/brands/arrow-video/">Arrow Video</a></b>
+44 (0)1923 858306
<font size="1">[email protected] <i>or</i> [email protected]</font>

<font size="3" font color=blue face="Verdana, Arial">*</font><b><a href="https://www.blue-underground.com/">Blue Underground</a></b>
Contact Form
<font size="1">[email protected]</font>

<font size="3" font color=blue face="Verdana, Arial">*</font><b><a href="https://www.criterion.com/">The Criterion Collection</a></b>
1-212-756-8822 <i>or</i> 1-212-431-5199
<font size="1">[email protected]</font>

<font size="3" font color=blue face="Verdana, Arial">*</font><b><a href="https://www.hbo.com/">HBO Home Entertainment</a></b>
1-866-888-5408
<font size="1">[email protected]</font>

<font size="3" font color=blue face="Verdana, Arial">*</font><b><a href="https://www.kinolorber.com/">Kino Lorber</a></b>
1-800-562-3330 <i>or</i> 1-212-629-6880
Contact form
Order Support
<font size="1">[email protected]</font>

<font size="3" font color=blue face="Verdana, Arial">*</font><b><a href="https://www.lionsgate.com/">Lionsgate Entertainment</a></b> <font size="1" font color=green face="Verdana, Arial"><i>Hours of Operation (PST): M-F 8AM-5PM</i></font>
1-800-650-7099
<font size="1">[email protected] or [email protected]</font>

<font size="3" font color=blue face="Verdana, Arial">*</font><b><a href="https://www.millcreekent.com/pages/contact-us">Mill Creek</a></b>
1-866-410-9000, opt. 2
<font size="1">[email protected]</font>

<font size="3" font color=blue face="Verdana, Arial">*</font><b><a href="https://www.moviezyng.com">Movie Zyng (MOD titles for Paramount, Sony, Fox, Universal, Warner Archive, and more)</a></b>
1.844.438.9964
<font size="1">[email protected]</font>

<font size="3" font color=blue face="Verdana, Arial">*</font><b><a href="https://www.paramountmovies.com/">Paramount Home Entertainment</a></b>
1-323-956-8070
Support Contact Form

<font size="3" font color=blue face="Verdana, Arial">*</font><b><a href="http://www.rhino.com">Rhino</a></b> <font size="1" font color=green face="Verdana, Arial"><i>Hours of Operation (PST): M-F 9AM-5PM</i></font>
1-877-744-6651 <i>or</i> 1-800-546-3670
<font size="1">[email protected] or [email protected]</font>

<font size="3" font color=blue face="Verdana, Arial">*</font><b><a href="https://www.shoutfactory.com">Shout! Factory</a></b> <font size="1" font color=green face="Verdana, Arial"><i>Hours of Operation (PST): M-F 9AM-5PM</i></font>
Contact form
<font size="1">[email protected]</font>

<font size="3" font color=blue face="Verdana, Arial">*</font><b><a href="https://www.sonypictures.com/movies">Sony Pictures Home Entertainment</a></b> <font size="1" font color=green face="Verdana, Arial"><i>Hours of Operation (PST): M-F 8AM-5PM</i></font>
1-800-860-2878
<font size="1">[email protected]</font>

<font size="3" font color=blue face="Verdana, Arial">*</font><b><A HREF="https://www.troma.com/">Troma</A></b>
1-718-391-0110, Ext. 25
<font size="1">[email protected]</font>

<font size="3" font color=blue face="Verdana, Arial">*</font><b>20th Century Fox Home Entertainment</b>
see Walt Disney Studios Home Entertainment

<font size="3" font color=blue face="Verdana, Arial">*</font><b><a href="https://www.uphe.com/">Universal Pictures Home Entertainment</a></b> <font size="1" font color=green face="Verdana, Arial"><i>Hours of Operation (PST): M-F 8:30AM-4:30PM</i></font>
1-661-702-5132
Contact Form
<font size="1">[email protected]</font>

<font size="3" font color=blue face="Verdana, Arial">*</font><b><A HREF="https://movies.disney.com/watch-at-home">Walt Disney Studios Home Entertainment</A></b> <font size="1" font color=green face="Verdana, Arial"><i>Hours of Operation (PST): M-F 7:30AM-4:30PM</i></font>
1-800-723-4763 <font size="1"><i>guest relations</i></font>
<A HREF="http://www.disneystudioshelp.com/">Blu-ray & DVD Help Center</a>
<font size="1"><a href="https://www.disneystudioshelp.com/contact-bddvd.html">Contact form</a></font>

<font size="3" font color=blue face="Verdana, Arial">*</font><b>Warner Bros. Discovery Home Entertainment</b> <font size="1" font color=green face="Verdana, Arial"><i>Hours of Operation (PST): M-F 8AM-5PM</i></font>
1-818-954-6000
<font size="1">[email protected] or [email protected]</font>

<font size="3" font color=blue face="Verdana, Arial">*</font><b><A HREF="https://www.wellgousa.com/home-entertainment">Well Go USA</a></b> <font size="1" font color=green face="Verdana, Arial"><i>Hours of Operation (CST): M-F 8:30AM-5:30PM</i></font>
1-972-265-4317
Contact form


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<font size="3" font color=red face="Verdana, Arial"><b>Digital Copy Support:</b></font>

<font size="3" font color=blue face="Verdana, Arial">*</font><b><a href="https://redeemdigitalmovie.com/">Disney Redeem Digital Movie</a></b> <font size="1" font color=green face="Verdana, Arial"><i>Hours of Operation (PST): M-F 7:30AM-4:30PM</i></font>
Redeem Digital Movie Support
Contact Form
1-800-723-4763 (US) <i>or</i> 1-888-877-2843 (Canada)

<font size="3" font color=blue face="Verdana, Arial">*</font><b><a href="https://foxredeem.com/">Fox Digital Redemption</a></b> <font size="1" font color=green face="Verdana, Arial"><i>Hours of Operation (PST): M-F 7:30AM-4:30PM</i></font>
https://foxredeem.com/support
1-888-223-4369 <i>or</i> 1-866-520-6606
<font size="1">[email protected]</font>

<font size="3" font color=blue face="Verdana, Arial">*</font><b><a href="http://www.hbodigitalhd.com/">HBO Digital HD</a></b>
HBO Digital HD and click "Support" at the bottom
<font size="1">[email protected]</font>

<font size="3" font color=blue face="Verdana, Arial">*</font><b><a href="https://movieredeem.com/">Lionsgate Digital Copy</a></b> <font size="1" font color=green face="Verdana, Arial"></font>
Support Contact Form
<font size="1">[email protected] or [email protected]</font>

<font size="3" font color=blue face="Verdana, Arial">*</font><b><a href="https://www.paramountdigitalcopy.com/">Paramount Digital Copy</a></b> <font size="1" font color=green face="Verdana, Arial"></font>
Support Contact Form

<font size="3" font color=blue face="Verdana, Arial">*</font><b><a href="https://redeem.sonypictures.com/">Sony Digital Copy</a></b> <font size="1" font color=green face="Verdana, Arial"><i>Hours of Operation (PST): M-F 8AM-5PM</i></font>
1-800-860-2878
<font size="1">[email protected]</font>

<font size="3" font color=blue face="Verdana, Arial">*</font><b><a href="https://universalredeem.com/">Universal Digital Copy</a></b> <font size="1" font color=green face="Verdana, Arial"></font>
Support Contact Form

<font size="3" font color=blue face="Verdana, Arial">*</font><b><a href="https://digitalredeem.warnerbros.com/">WB Digital Copy</a></b> <font size="1" font color=green face="Verdana, Arial"></font>
Support Contact Form
<font size="1">[email protected]</font>


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<font size="3" font color=red face="Verdana, Arial"><b>Digital Sell-Through Retailers:</b></font>

<font size="3" font color=blue face="Verdana, Arial">*</font>iTunes Store
1-800-MYAPPLE

<font size="3" font color=blue face="Verdana, Arial">*</font>Google Play
1-855-836-3987

<font size="3" font color=blue face="Verdana, Arial">*</font>Microsoft Store
1-877-696-7786

<font size="3" font color=blue face="Verdana, Arial">*</font><b><a href="https://www.moviesanywhere.com/">Movies Anywhere</a></b> <font size="1" font color=green face="Verdana, Arial"><i>Hours of Operation (PST): M-Su 6AM-8PM</i></font>
Movies Anywhere Help
1-833-466-8438
<font size="1">[email protected]</font>

<font size="3" font color=blue face="Verdana, Arial">*</font>VUDU <font size="1" font color=green face="Verdana, Arial"><i>Hours of Operation (PST): M-Su 7AM-8PM</i></font>
1-888-554-8838
<font size="1">[email protected]</font>

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<font size="3" font color=red face="Verdana, Arial"><b>Streaming Video Providers:</b></font>

<font size="3" font color=blue face="Verdana, Arial">*</font>Apple TV+ <font size="1" font color=green face="Verdana, Arial"><i>Hours of Operation (CST): M-Su 7AM-10PM</i></font>
1‑800‑APLCARE

<font size="3" font color=blue face="Verdana, Arial">*</font>Disney+ <font size="1" font color=green face="Verdana, Arial"><i>Hours of Operation (CST): 24/7</i></font>
1-888-905-7888

<font size="3" font color=blue face="Verdana, Arial">*</font>Epix Now

<font size="3" font color=blue face="Verdana, Arial">*</font>HBO MAX
1-855-442-6629
<font size="1">[email protected]</font>

<font size="3" font color=blue face="Verdana, Arial">*</font>Hulu
1-877-824-4858 <i>or</i> 1-888-265-6650

<b><A HREF="https://netflix.com"><img src="https://upload.wikimedia.org/wikipedia/commons/thumb/0/08/Netflix_2015_logo.svg/160px-Netflix_2015_logo.svg.png" border="0"> Netflix</A></b> <font size="1" font color=green face="Verdana, Arial"><i>Hours of Operation (PST): 24/7</i></font>
1-888-638-3549 <i>or</i> 1-866-716-0414

<font size="3" font color=blue face="Verdana, Arial">*</font>Paramount+ <font size="1" font color=green face="Verdana, Arial"><i>Hours of Operation (CST): M-Su 9AM-12AM</i></font>
1-888-274-5343

<font size="3" font color=blue face="Verdana, Arial">*</font>Peacock
https://www.peacocktv.com/help/artic...stomer-service

<font size="3" font color=blue face="Verdana, Arial">*</font>YouTube TV
https://support.google.com/youtubetv

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<font size="3" font color=red face="Verdana, Arial"><b>Rebate Companies:</b></font>

<font size="3" font color=blue face="Verdana, Arial">*</font><b><a href="http://bit.ly/1akvTGn">Rakuten (formerly E Bates)</a></b>
<font size="1"><a href="http://bit.ly/1Ru76YY">Contact form</a></font>

<font size="3" font color=blue face="Verdana, Arial">*</font><b><a href="http://www.mypoints.com">MyPoints</a></b>
<font size="1">[email protected]</font>

Thanks for an updated listing Todd :up:

Woah. -eek-

Thanks for taking the time to get an updated one together! Now I can throw away my old one, complete with multiple-colored ink and pencil scribbles. ;)

DeepDiscountDVD/CD seems to be having a phone problem.

I've tried both of their 800 numbers with both a landline and a cell phone. Both of these tries got a nice busy.

Works fine now. Those 800 numbers probably all go into the same call center, and you probably called at a busy time when their PRI was saturated with calls.

Great job on this !
If this would be helpful, here is all the contact information for http://www.videoflicks.com :

1) BY EMAIL :
HOW TO CONTACT US VIDEOFLICKS.COM VIA EMAIL
You can e-mail our Customer Service department at [email protected]

2) FAX : (416) 782-4430
3) PHONE :
You can phone our Customer Service department at (416)782-4438 or (Greater Toronto Area)
Our office hours are Monday to Friday from 9am to 5pm E.S.T.
We currently do not accept orders over the phone. If the lines are busy, please leave a detailed message on our phone system and an operator will return your call within 24 hours on a week day or the Monday following a weekend.
(Long holiday weekends excluded).

4) BY POSTAL MAIL :
Videoflicks.com Orders
1654 Avenue Road,
Toronto, Ontario,
Canada, M5M 3Y1

5) FOR BILLING INFO :
HOW TO CONTACT US FOR BILLING INFORMATION ON ORDERS ALREADY PLACED?
You can e-mail our Customer Service department at [email protected]

7) FOR GENERAL INFO :
HOW TO CONTACT US VIA EMAIL FOR GENERAL QUESTIONS?
You can e-mail our General Information Department at [email protected]

8) FOR ORDER INFO :
HOW TO CONTACT US FOR ORDER INFO?
You can e-mail our Customer Service department at [email protected]

9) FOR WEBSITE ERRORS :
HOW TO CONTACT US WHEN THERE IS A PROBLEM OR AN ERROR ON THE WEBSITE?
You can e-mail the web development team
[email protected]

Great resource. I updated the copy of it on the main part of the site!!

To cancel xBox live: 1-800-469-9264

Citiban SonyCard rebate program: 1-877-718-7669

You need to update the phone number information for Universal Studios.

1-888-304-0608 Number no longer in service.

1-888-703-0010 Phone number for Back to the Future DVD exchanges only.

the Lions Gate email address no longer works.

Fox Replacement DVD Program:

http://www.foxhome.com/replacement/

AMAZON 1-800 number has been disconnected. :(

I just tried it and it worked for me.

Is the HBO the most up to date?

The HBO info is actually stuff they don't publish on their site anymore. At one point, they had Elizabeth Fasolino's e-mail address there as the contact in case you had an HBO Home Video title that had a defect or was damaged or something. Then they changed it to [email protected]. Then they eliminated the info altogether, and it appears that they only want to give contact info for damaged DVD's that you bought directly from their HBO Online Store.

If you have an HBO Home Video title that you need help with, try those two e-mail addresses listed. Other than that, the only other thing I could suggest is to try contacting Warner Home Video for help, since they are the publisher for all HBO Home Video releases.

I need to:

Update affiliate links

Fix Amazon.com graphic
Fix Djangos graphic
Fix Entertainme graphic
Fix HKFlix graphic
Fix Target.com graphic

Direct Artisan to Lion's Gate
Add Fox damage replacement and manufacturing defect info
Fix HBO Home Video e-mail link
Update Lion's Gate info
Fix Universal Studios phone numbers

Remove Artisan Movie Offers
Add BVHE/Disney Customer Relations info to Movie Offer

Todd, we're missing

— BLOCKBUSTER (888) 523-5278 Online Purchases
— HOLLYWOOD VIDEO

I realize these are rental vendors but when we trade in DVD's (to Blockbuster specifically) and have the opportunity to purchase DVD's from them with the Giftcard generated from the sale, it would be nice to be able to call their Toll Free number to ask about titles, prices etc.

PEACH

You can add 1-800-692-1000 to Columbia House. This number is for new club applications.

Blockbuster Video online # ???
 

anyone have the # for Blockbuster Video online??

they keep sending me the old releases instead of the SE's..

Rounders SE & now Species SE ......

Blockbuster Online Contact Number
 

The contact phone # for Blockbuster Online is 866-692-2789. You will hear a tape saying that call volume is high, trying to convince you to make your contact via email or the website, but I received an answer within 3-5 minutes. Have your credit card number available in order to access your account information.

Anyone have updated numbers for Paramount? 956-8070 rang to a voicemail box that told me to call back during their normal hours of 9A-6P PST (I foolishly assumed 1:30P PST was somewhere in that window); 956-8830 and -8509 seemed to ring to someone's office, and 888-895-1355 is now the South Park Season 3 hotline, not the Deep Space Nine number (which I actually needed...)

Any help would be appreciated.

FYE number listed above seems to have been disconnected. That is the message I got when I tried to call.

I noticed the FYE number is disconnected as well. I did manage to find a Coconuts.com phone number, and it is staffed on the weekend (but the calls are definitely being routed overseas based on a conversation I just had earlier today). Since FYE and Coconuts are both TWEC companies, maybe this number will work, or at least point you in the correct direction.

Coconuts.com Customer Service: 800-226-3568

-Zutton

FYE Customer Care - 1-518-452-1242

Actually under "Transworld Customer Care". I was given this at a FYE store when I needed a CS #.

todd, you may want to add foxstore.com's email address along with the number you provided (still works by the way) [email protected]

I remember some people were looking for it during that 50% off sale in a few months back.